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Need Advice-Cpap quit working- Remstar Auto A flex
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Ghost1958 Offline

Advisory Members

Posts: 957
Joined: Aug 2014

Machine: PRS1 Series Sixty Auto Aflex
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: PRS1 with Heated Hose
CPAP Pressure: 10.5 min 16 max
CPAP Software: SleepyHead EncoreBasic

Other Comments: Moderate to Severe SA Obstructive. Rapid O2 desat off the machine.

Sex: Male
Location: KY

Post: #11
RE: Need Advice-Cpap quit working- Remstar Auto A flex
I did a bit of research and though its rare your power supply could be causing your problem. The data activity message is one that comes up normally anyway.

The service required could be unrelated to the card or data but a power supply problem. Worth checking. Try a known good power supply with it and see if that fixes it or hook it up to a 12 volt car battery and see if that fixes it. If so its your power supply.
11-29-2014 05:33 PM
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Anita Coffee Offline

Members

Posts: 7
Joined: Nov 2014

Machine: Remstar Auto A flex
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: yes
CPAP Pressure: 4cm to ?
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #12
RE: Need Advice-Cpap quit working- Remstar Auto A flex
Okay, I tried it without the SD card inserted and still the same. Says"Services Required" and no air flow.
Thanks for helping.






(11-29-2014 04:42 PM)zonk Wrote:  ok, try one more time but this time, without the card inserted in the machine
to see if the problem is with the card or the machine
11-29-2014 05:55 PM
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Anita Coffee Offline

Members

Posts: 7
Joined: Nov 2014

Machine: Remstar Auto A flex
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: yes
CPAP Pressure: 4cm to ?
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #13
RE: Need Advice-Cpap quit working- Remstar Auto A flex
The sound I hear just reminds me of a hard disc writing- its just a momentary noise just as the "Data Activity" message displays.

I am going to look around here for similar power cord to swap out and try that next.

I will buy a new card in the morning and try that if the cord swap doesn't help. Thank you for the help.

(11-29-2014 05:13 PM)Ghost1958 Wrote:  If never heard my machine or my wifes which are the same machine as yours "writing to the SD card".

If nothing else works try this. Go into the clinical settings Reset or "clear" the data. That will wipe all data from the machine except its blower hours and return it in data wise to a like new state. Put a new card in it.

If something in the data stored in the machine is causing the trouble that should fix it. Youll lose your data stored on the machine but probably get your machine working again.
If its a hardware problem then youll probably have to send it in to get it fixed.
11-29-2014 06:08 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #14
RE: Need Advice-Cpap quit working- Remstar Auto A flex
Is there any beeping? Or any kind of error code to go along with the message?

PaulaO2
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11-29-2014 06:20 PM
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Anita Coffee Offline

Members

Posts: 7
Joined: Nov 2014

Machine: Remstar Auto A flex
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: yes
CPAP Pressure: 4cm to ?
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #15
RE: Need Advice-Cpap quit working- Remstar Auto A flex
Yes, it does beep continuously as it displays the "Service Required" message.


(11-29-2014 06:20 PM)PaulaO2 Wrote:  Is there any beeping? Or any kind of error code to go along with the message?
11-29-2014 06:30 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #16
RE: Need Advice-Cpap quit working- Remstar Auto A flex
(11-29-2014 06:30 PM)Anita Coffee Wrote:  Yes, it does beep continuously as it displays the "Service Required" message.


(11-29-2014 06:20 PM)PaulaO2 Wrote:  Is there any beeping? Or any kind of error code to go along with the message?
From PR System One user manual (unfortunately the link is not working)
[Image: which-remstar.jpg]

Device Alerts
• High Priority: These alerts require immediate operator response. The alert signal consists of a high priority sound, which is a continuous two-beep pattern (indicated in the following table as: • • • •). Additionally, the backlights on the buttons will provide a high priority flashing pattern consisting of a continuous, bright-to-off, two-flash pattern (indicated in the following table as: ◊◊ ◊◊).
• Medium Priority: These alerts require prompt operator response. The alert signal consists of a medium priority sound, which is a continuous one-beep pattern (indicated in the following table as: • •). Additionally, the backlights on the buttons will provide a medium priority flashing pattern consisting of a continuous, bright-to-dim, one-flash pattern (indicated in the following table as: ◊ ◊).

Alert: Service Required
Audible Indicator: • • • •
Visual Indicator: ◊◊ ◊◊ Screen displays “Service required”, indicating that service is required
Device Action: The device enters the “Safe state” in which the device power remains on, but the airflow is disabled.

Possible Cause: Device failure.
Patient Action: Press either the wheel or ramp button to silence the alert. Remove the power supply cord from the device to remove power. Plug the cord back into the device’s power inlet to restore power. If the alert continues to occur, contact your home care provider.
11-29-2014 06:56 PM
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Ghost1958 Offline

Advisory Members

Posts: 957
Joined: Aug 2014

Machine: PRS1 Series Sixty Auto Aflex
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: PRS1 with Heated Hose
CPAP Pressure: 10.5 min 16 max
CPAP Software: SleepyHead EncoreBasic

Other Comments: Moderate to Severe SA Obstructive. Rapid O2 desat off the machine.

Sex: Male
Location: KY

Post: #17
RE: Need Advice-Cpap quit working- Remstar Auto A flex
She used up her new member posts. She is getting the audible alert and visual alert for a corrupt SD card. Tried the reformat option offered by the machine. Did not work.

She is hunting for a different SD card now. That one is probably beyond help if the machine couldnt reformat it.
11-29-2014 07:56 PM
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Ghost1958 Offline

Advisory Members

Posts: 957
Joined: Aug 2014

Machine: PRS1 Series Sixty Auto Aflex
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: PRS1 with Heated Hose
CPAP Pressure: 10.5 min 16 max
CPAP Software: SleepyHead EncoreBasic

Other Comments: Moderate to Severe SA Obstructive. Rapid O2 desat off the machine.

Sex: Male
Location: KY

Post: #18
RE: Need Advice-Cpap quit working- Remstar Auto A flex
Anita clear your message inbox.
11-29-2014 09:35 PM
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Galactus Online

Advisory Members

Posts: 1,384
Joined: Jan 2014

Machine: Phillips Respironics System One PRS1 DS760P Auto BiPAP
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10 Nasal Pillow
Humidifier: System One Heated Humidifier + Climate Line
CPAP Pressure: E/I 13/20 PS 4/7 BiFlex 3
CPAP Software: SleepyHead EncoreBasic

Other Comments: Sleep can be a good thing.

Sex: Male
Location: USA

Post: #19
RE: Need Advice-Cpap quit working- Remstar Auto A flex
If she is getting a reformat the card error, and it won't clear just take the card out. The unit doesn't need the card to work, and she says she wants to get it going now so see if the unit works without the card first and let's go from there. And feel free to PM if you can't post.

If everyone thinks alike, then someone isn't thinking.
Everyone knows something, together we could know everything.
11-29-2014 11:06 PM
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Ghost1958 Offline

Advisory Members

Posts: 957
Joined: Aug 2014

Machine: PRS1 Series Sixty Auto Aflex
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: PRS1 with Heated Hose
CPAP Pressure: 10.5 min 16 max
CPAP Software: SleepyHead EncoreBasic

Other Comments: Moderate to Severe SA Obstructive. Rapid O2 desat off the machine.

Sex: Male
Location: KY

Post: #20
RE: Need Advice-Cpap quit working- Remstar Auto A flex
(11-29-2014 11:06 PM)Galactus Wrote:  If she is getting a reformat the card error, and it won't clear just take the card out. The unit doesn't need the card to work, and she says she wants to get it going now so see if the unit works without the card first and let's go from there. And feel free to PM if you can't post.

Galactus. Its a 550. Been working with her over pm. She may have a corrupt SD card but her problem is a locked up blower. We got to the point finally where she could try to start it and the blower motor gives a little jerk then locks. Think shes going to get a new one.
11-30-2014 12:11 AM
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