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New Cpap User In need of Help
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Irish Medic Offline

New Members

Posts: 2
Joined: Jan 2014

Machine: Rem Star Pro
Mask Type: Full face mask
Mask Make & Model: Unsure
Humidifier: Unsure
CPAP Pressure: 18
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
New Cpap User In need of Help
Ok I am hoping to hear from some 0ne as I am leaving this week I just was diagnosed with Sleep apnea 4 months ago my insurance covered the testing but they are refusing to cover the cost of a C pap Unit and I have been fighting with them ever since I manged to get a unit now the Issue is I have a E 31 code and I have looked at the manuals to clear it and cant find how to I need it repaired but I am getting ready to leave for a month for traning for a new job so I am hoping that I can find some one that can repair or provide me with the parts so I can repair it or bring it with me and repair it while Im out of state where im at

The unit is a REM Star Pro the humidifier is a round tank that sits on a separate unit the Code is a e31 from what I can find out its a Defective E Prom and the main PCA needs to be replaced so I am looking for a PCA
I will be in HOT springs AR later this week and there for a month
any help would be Great
01-27-2014 01:05 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: New Cpap User In need of Help
Hi Irish Medic,
WELCOME! to the forum.!
Hang in there for suggestions.
Best of luck to you.

trish6hundred
01-27-2014 01:50 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #3
RE: New Cpap User In need of Help
Hi Irish Medic, welcome aboard
REMstar error codes http://www.apneaboard.com/wiki/index.php?title=REMstar_error_codes

Suppliers #27/28 does CPAP repair but might be cheaper to get anther machine. Supplier #2 for sell gently used machines, some people find cheap machines from Craiglist. Suppliers List http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List
MAchines choices http://www.apneaboard.com/wiki/index.php...ne_Choices
01-27-2014 02:07 PM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #4
RE: New Cpap User In need of Help
(01-27-2014 01:05 PM)Irish Medic Wrote:  Ok I am hoping to hear from some 0ne as I am leaving this week I just was diagnosed with Sleep apnea 4 months ago my insurance covered the testing but they are refusing to cover the cost of a C pap Unit and I have been fighting with them ever since I manged to get a unit now the Issue is I have a E 31 code and I have looked at the manuals to clear it and cant find how to I need it repaired but I am getting ready to leave for a month for traning for a new job so I am hoping that I can find some one that can repair or provide me with the parts so I can repair it or bring it with me and repair it while Im out of state where im at

The unit is a REM Star Pro the humidifier is a round tank that sits on a separate unit the Code is a e31 from what I can find out its a Defective E Prom and the main PCA needs to be replaced so I am looking for a PCA
I will be in HOT springs AR later this week and there for a month
any help would be Great

why did your insurance refuse to pay for a cpap machine? did you buy a used machine? how many hours are on the machine you have?

Hopefully someone will have suggestions for you.
01-27-2014 07:19 PM
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Irish Medic Offline

New Members

Posts: 2
Joined: Jan 2014

Machine: Rem Star Pro
Mask Type: Full face mask
Mask Make & Model: Unsure
Humidifier: Unsure
CPAP Pressure: 18
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #5
RE: New Cpap User In need of Help
Ok there are 428 Hours on the used unit Insurance is saying that they will not and do not cover durable medical equipment
01-28-2014 01:04 AM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #6
RE: New Cpap User In need of Help
(01-28-2014 01:04 AM)Irish Medic Wrote:  Ok there are 428 Hours on the used unit Insurance is saying that they will not and do not cover durable medical equipment

take a good look at your policy. I don't know where you live but it is unusual for an insurance company to not cover DME, especially when they pay for the sleep study.
01-28-2014 01:30 AM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #7
RE: New Cpap User In need of Help
To not cover durable medical equipment is highly unusual. That means they would not cover wheelchairs, crutches, braces, oxygen units, glucose meters, CPAP units, etc.

Since you are in a rush, your best bet is Supplier #2 and deal with the stupid insurance when you get back. The Respironics machines are fairly low cost. If you get the insurance to get you a machine later, you have a back up.

Check this for what machine to get:
http://www.apneaboard.com/wiki/index.php...ne_Choices

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
01-28-2014 11:08 AM
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GRak Offline

Members

Posts: 11
Joined: Jan 2014

Machine: F&P Icon Auto
Mask Type: Nasal pillows
Mask Make & Model: Respironics Optilife
Humidifier: F&P Icon Auto
CPAP Pressure: 4 - 18 auto
CPAP Software: Other Software

Other Comments:

Sex: Male
Location:

Post: #8
RE: New Cpap User In need of Help
I recently had to buy a machine w/o insurance coverage even though it generally covers CPAPs (failed sleep study, I posted my "story" elsewhere on this forum).

Out of desperation, I went on eBay and found an F&P Icon Auto with only 36 non-resettable hours for $300!

It is an excellent machine for the price, and I would have actually paid more than that with insurance coverage as the DME prices these things sky high and my policy only covers a portion of the cost.

Admittedly I was lucky. eBay does not allow CPAP machine sales so sales listing are removed when found.
01-30-2014 10:12 PM
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