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New Masks
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #11
RE: New Masks
(10-04-2012 05:54 PM)SuperSleeper Wrote:  (it's morning in OZ, and he's probably close to finishing his coffee and fried Kangaroo eggs or whatever they eat down under... Thinking-about
FYI... Kangaroos are marsupials don,t lay eggs [Image: 220px-Kangaroo_and_joey03.jpg]
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picture of a choir ... who is the conductor?
[Image: images?q=tbn:ANd9GcS4N9wBaGtkj930TnU30iz..._CT0YAht-a]
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we suppose to be talking about DME and new masks
can we go back to the topic please [Image: images?q=tbn:ANd9GcSCfwFnMqnCK034JII_K1o...Nafzl_p0_w]
10-05-2012 01:09 AM
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bingo49002 Offline

Members

Posts: 15
Joined: Jun 2012

Machine: Resmed S9 VPAP S
Mask Type: Nasal pillows
Mask Make & Model: Resmed Swift FX
Humidifier: Resmed H5i
CPAP Pressure: Bi Level 15 over 11
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Michigan, USA

Post: #12
RE: New Masks
Thanks for the opinions. The DME has always been very supportive and willing to work with me. I will mention my concern the next time I get a new mask. I was wondering if the way this DME is conducting business is standard for DME suppliers. It just seemed strange that when I get replacement pillows, they grab them from the same jars they threw my extra's into. If these extra pillows are used as free samples for a customer to try another size I might be more understanding, but if you think about it why would I need a sample if they other sizes are already in the package. The pouch is sealed, and that is how it should be given to the customer. If the DME gives me any guff about my concerns, it will be time to get a new DME and report this one.
10-05-2012 06:30 AM
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oldteddybear Offline

Preferred Members-2

Posts: 88
Joined: Feb 2012

Machine: Resmed Elite S9
Mask Type: Nasal mask
Mask Make & Model: Pilairo (for now)
Humidifier: S9 H5i
CPAP Pressure: 14
CPAP Software: ResScan SleepyHead

Other Comments: Hosehead since Jan 2012

Sex: Male
Location: Ontario, Canada

Post: #13
RE: New Masks
If you are purchasing a new item it should be a closed packaged item. Normally any open packaged items are sold at a discount. If you receive an item that has been opened you cannot guarantee it's original state and if there is a problem with the item then it gives the company an out if it comes down to legal procedings. If they are replacing them with two of the correct size then it should be up to you if you do the swap.
Would you let a car dealer remove the spare tire as it is a different size to the tires on the car? One of the guys that was in the class when I went back to school was using a full set of spares on his car, it was all that he could afford and for $15-20 he could have tires that would last him for an entire school year(and a blow out only cost him $5).
10-05-2012 08:26 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #14
RE: New Masks
for hygienic reason items sold as new have to be unopened and sealed in original packaging otherwise its not new (used items).
I suspect the first mask have bought was not new and maybe even used sample
some of those cpap sellers are no better than used car salesman ... one more shonky than the other
10-05-2012 02:13 PM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,988
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #15
RE: New Masks
I always get the three different-sized pillows with a new mask from my DME plus a supply of the size I use. I paid, and my insurance company was billed, when I bought my machine and then upgraded but haven't seen a single bill since then to either me or my insurance company. That was almost a year ago. They keep me supplied according to the medicare schedule. They often forget and I have to remind them when the 3 months has passed, and they also often forget and over-supply me. I'm not impressed with their behavior, but I can't really complain.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
10-05-2012 05:35 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #16
RE: New Masks
Unfortunately, this is quite common and no one in the medical mafia will consider it to be fraud.

In the future, you might want to say you want to receive an unopened factory sealed package. If they resist, act like you're germ paranoid. Prattle on about flesh eating bacteria and MRSA if they give you any resistance. Make them want to give you the package just to shut you up.

Don't expect to get extra cushions.

It wouldn't surprise me if the spares get sold to others, but it's also possible they give them for free to those who need them, or simply throw them away.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
10-05-2012 10:33 PM
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