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New to this , need help please!
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Rritch Offline

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Posts: 107
Joined: Feb 2012

Machine: Respironics System One Pro (450)
Mask Type: Nasal mask
Mask Make & Model:
Humidifier: Respironics System One
CPAP Pressure: 10
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: NoVA USA

Post: #21
RE: New to this , need help please!
(04-24-2012 07:39 AM)antcyd Wrote:  Wow, who knew?? I asked if this was a new model and I was told "its the newest model out there" What BS!!! Ok gonna spend the day researching and insisting on a new machine. Will let you all know what happens!!

Definitely follow up with your insurance. I am sure that they would be interested to know that the DME was saddling you with a 5 year old machine while I am sure billing them for a new one.
04-24-2012 10:15 AM
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CHanlon Offline

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Posts: 292
Joined: Mar 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: ResMed Activa LT
Humidifier: ResMed Hi5
CPAP Pressure: 12 -20
CPAP Software: ResScan SleepyHead

Other Comments: Mirage Activa LT nasal mask

Sex: Male
Location: Ontario, Canada

Post: #22
RE: New to this , need help please!
(04-24-2012 10:15 AM)Rritch Wrote:  
(04-24-2012 07:39 AM)antcyd Wrote:  Wow, who knew?? I asked if this was a new model and I was told "its the newest model out there" What BS!!! Ok gonna spend the day researching and insisting on a new machine. Will let you all know what happens!!

Definitely follow up with your insurance. I am sure that they would be interested to know that the DME was saddling you with a 5 year old machine while I am sure billing them for a new one.

And then go to another DME, because if they sincerely thought that it wa the newest and brightest model, they can't be keeping up to date with the industry... and if they *knew* it wasn't then they're just not trustworthy.
04-24-2012 10:36 AM
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antcyd Offline

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Posts: 35
Joined: Apr 2012

Machine: ResMed S9
Mask Type: Nasal pillows
Mask Make & Model:
Humidifier: not sure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location: Coral Springs, Florida

Post: #23
RE: New to this , need help please!
ok so I called the DME, said this machine is not working for me and went on to explain that I want a newer model with EPR etc etc etc and so she said "I'm sorry the machine is working for you, did you check to see if its plugged in?" Seriously???? Anyway, long story short after 2 hours on the phone, this is literally the ONLY machine they carry and will give me. I am now in the process of getting my doctor to call my insurance company and ask for a specific machine, seems I can go out of network and have to pay part of it but thats fine. Will let you all know what happens next...
04-24-2012 04:03 PM
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SuperSleeper Offline

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Posts: 9,963
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #24
RE: New to this , need help please!
(04-24-2012 04:03 PM)antcyd Wrote:  ok so I called the DME, said this machine is not working for me and went on to explain that I want a newer model with EPR etc etc etc and so she said "I'm sorry the machine is working for you, did you check to see if its plugged in?" Seriously???? Anyway, long story short after 2 hours on the phone, this is literally the ONLY machine they carry and will give me. I am now in the process of getting my doctor to call my insurance company and ask for a specific machine, seems I can go out of network and have to pay part of it but thats fine. Will let you all know what happens next...

Forgive me for saying so, but that is utter Baloney that the DME said this. You should have threatened to turn them into the insurance company for insurance fraud. They are taking about $1500 from the insurance company and giving you a 5 year old machine that's worth about $100.

Stand your ground, ask to speak to the manager. Let them know that if you don't get a modern CPAP machine, they WILL be reported for fraud.

If you didn't have to pay for that old crappy CPAP, there is no reason why you should have to go out of network and pay any additional cost out of pocket for a modern CPAP machine.

They are LYING TO YOUR FACE if they say this is the only machine "they carry". Any DME can order any machine they want from a CPAP manufacturer. They are trying to bamboozle you YET AGAIN. Dont-know



Just my opinion, of course.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

04-24-2012 04:17 PM
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greatunclebill Offline

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Posts: 549
Joined: Feb 2012

Machine: Respironics System one Auto A-Flex
Mask Type: Full face mask
Mask Make & Model:
Humidifier: System one
CPAP Pressure: 8-12
CPAP Software: SleepyHead EncoreViewer

Other Comments: quattro fx full face

Sex: Male
Location: L.A. (Lower Alabama)

Post: #25
RE: New to this , need help please!
this may be the perfect time to write a letter to your u.s. senator or the chairman of the senate committee that oversees medical or insurance or both complaining about fraud between the dme and the insurance company with your medical care suffering because of it. medical care is a hot button issue and this is an election year. ya never know, you could be the person that causes a congressional investigation into this whole mess. either do it outright, or first send a letter to the dme with info to your insurance telling them that you intend to ask for a congressional investigation into this. a new cpap may drop down when you shake that tree.
04-24-2012 04:51 PM
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PaulaO2 Offline
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Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #26
RE: New to this , need help please!
There's also the state insurance board. It reeks of fraud.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
04-24-2012 05:08 PM
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CHanlon Offline

Advisory Members

Posts: 292
Joined: Mar 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: ResMed Activa LT
Humidifier: ResMed Hi5
CPAP Pressure: 12 -20
CPAP Software: ResScan SleepyHead

Other Comments: Mirage Activa LT nasal mask

Sex: Male
Location: Ontario, Canada

Post: #27
RE: New to this , need help please!
(04-24-2012 05:08 PM)PaulaO2 Wrote:  There's also the state insurance board. It reeks of fraud.

Um.

Just a quick question...

Can they even still order these new? Are they even being manufactured. What are they doing, selling off old stock, or returned merch?


Edit: Answered my own question - on the only supplier site that I could find it listed they say:

DISCONTINUED PRODUCT: C-SERIES TANGOâ„¢ CPAP SYSTEM




This Product Has Been Discontinued. Consider one of our wide range of CPAP machines as a replacement.
(This post was last modified: 04-24-2012 05:27 PM by CHanlon.)
04-24-2012 05:18 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #28
RE: New to this , need help please!
Yep. Which makes their statement even more fraud.

It'd be interesting to see what the hours used is on this person's machine.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
04-24-2012 05:38 PM
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antcyd Offline

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Posts: 35
Joined: Apr 2012

Machine: ResMed S9
Mask Type: Nasal pillows
Mask Make & Model:
Humidifier: not sure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location: Coral Springs, Florida

Post: #29
RE: New to this , need help please!
can I find the hours used somewhere on the machine?
04-24-2012 06:07 PM
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CHanlon Offline

Advisory Members

Posts: 292
Joined: Mar 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: ResMed Activa LT
Humidifier: ResMed Hi5
CPAP Pressure: 12 -20
CPAP Software: ResScan SleepyHead

Other Comments: Mirage Activa LT nasal mask

Sex: Male
Location: Ontario, Canada

Post: #30
RE: New to this , need help please!
(04-24-2012 06:07 PM)antcyd Wrote:  can I find the hours used somewhere on the machine?

User manual says that run hours are displayed when it's in idle mode.

That's all it says, though, so I'm not sure if thats current run, last nights run...total run...

Looking for a clincians manual now.
04-24-2012 06:27 PM
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