"We just have basic provincial Medical which doesn't cover it at all so we will be paying for it out of pocket. "
You don't mention which province yu are in. In Ontario the Assitive Devices Program pays ay least part of the cost of a machine, if not the masks and consumables.
Fortunately my insurance covered the rest for me.
Thank you so much it has been awhile since I posted but a lot has happened..... I bought the machine from a supplier instead of the RT and he told me I was on my own for programming it just return his machine when mine arrives. Thanks especially to AlanE and quiescence at last but so many others that encouraged and gave me advice I was able to just say fine. When I returned the machine I had written a two page letter of what I had expected and the service I had actually received thinking I wouldn't be dealing with that office again LOL it was polite and factual but I am a wimp at times. So I gave the machine and the letter to the receptionist and told her why I was returning the machine and that I had a bad experience there. I told her I had programed the machine myself like he said I wad to. She was so awesome, apologetic and said if I wanted to get it checked she could set me up with another RT, apparently he should have told me there is a fee if they program a personal machine not bought there. It was a very reasonable fee so I did set it up with an RT I hadn't dealt with. She also explained that they charge for programing because BC medical doesn't cover anything so you either have to have extended or pay for it out of pocket. I said, I didn't know but that was fine I understand because it is the same with physio or an ophthalmologist. Today I met with her and thank you apnea forum I had set it properly she just taught me how to change settings for the hose and such that I hadn't checked into. Oh yes I forgot to mention I got a phone call from the manager of the clinic apparently the receptionist passed the letter on to her and told her that I was giving them a second chance. The manager apologized profusely and insisted that the programing of my machine would be free even though I kept telling her it wasn't necessary. Thank all for giving me the confidence to stand up for myself, I really appreciate it.
Wow that's good to hear and at least it sounds like you are in control of your own therapy.
In Victoria when I was loaned my trial CPAP machine every time I went back to the RT office I saw a different RT. It gave me the impression that there aren't enough RTs to meet the demand in BC.