Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

[News] RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
Got my globalintake email too, with my individual case number.
Oddly, the case number starts with 20210818xxx   but was sent to my email that my supplier has (who did tell me that they were registering the machine for me back in mid July).
So it looks like maybe they are/were running about 30 days behind in registering , at least in Canada.

I did email the pcms and Cdn prez a few days ago about my confirmed shedding, but only got a boilerplate email return from pcms.
Post Reply Post Reply






Donate to Apnea Board  
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
I just received a Corrected e-mail from Philips. This one had my correct confirmation number.
Post Reply Post Reply
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
Same here.
Sleepless No More
Post Reply Post Reply
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
ditto
Post Reply Post Reply






Donate to Apnea Board  
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
Philips e-mails received in my "junk" folder this morning.

I purchased a new ResMed AS10 AutoSet from my equipment provider Cash price was $598 US. Sleep quality better, machine quieter and numbers better than with PR DreamStation Auto. I will not ever go back to a PR machine.

Srreenshot from a typical night follows:


Attached Files Thumbnail(s)
   
Post Reply Post Reply
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
"Sleep quality better, machine quieter and numbers better"

Exact same experience, although only two nights in.  Im a Resmed fan now for sure.
Post Reply Post Reply
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
Hmmm. I haven't received any emails yet from Philips. Not in my inbox or spam folders. Not sure if they are sending out the emails in order or not. I'll update you guys if I do end up getting one.
Post Reply Post Reply






Donate to Apnea Board  
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
A quick reminder to keep your profile updated as your equipment changes.

- Red
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
The Guide to Understanding OSCAR
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
FWIW, after looking at a few reviews of the new Dreamstation 2, I sure hope I'm not offered one of those as a replacement. Display on the TOP? And the cheezy, fragile humifier latches? Unbelievable - Didn't they learn their lesson there? Imho, this DS2 seems to be a big step back. Sooooo glad I changed over to Resmed. Frankly, If they just send me a small check, I'd much rather get a partial refund on my 10 month old machine, and be done with these guys. Good riddance.
Post Reply Post Reply
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
New user here, just came to vent.

Just to give some context, I live in Romania, where apnea isn't very well researched or understood. There's only one public hospital with a wing dedicated to sleep disorders, and a handful of somnologists in private hospitals. I got lucky when a colleague heard me sleeping and suggested I'd make an appointment. All DME providers seemed a bit sketchy from the get-go.

I found out about the recall yesterday by accident while searching for a new hose (wanted to type in "philips dreamstation hose") and Google being helpful as always with their auto-complete suggested "philips dreamstation recall" before I could finish typing. I read some articles and became a bit concerned. I never used an ozone cleaner, but summers here get very hot and humid.

These guys that I was renting my Dreamstation Auto from send me a monthly bill and confirm it manually via e-mail, so there's no excuse like forgetting to tell me. We were always in contact.

So I send them an e-mail (Philips even made regional pages for all EU countries suggesting to stop using their machines, and I included it) while looking for replacements.  I tell them to contact me immediately and ask them why they didn't do anything to notify me.

I get a call this morning from them, and the guy in charge tries to tell me there's no actual issue, that Americans are sue-happy and it's only a problem there, that it only affects ozone cleaners, that he didn't want to scare me, and so on. I cite the notice regarding the health issues and that not only ozone cleaners affect it, and that I'd appreciated they'd be honest with me. Then the guy goes on a long rant, saying that all other CPAPs actually face the same issue, that there is a problem but only a minor chance of anything happening, that cat hair is way more dangerous for my lungs if I own one (I don't, and I chuckled a bit on how silly this got), all the way to saying it's a conspiracy between DME manufacturers and Philips taking the fall as they have other businesses to lean on. I immediately told him I'll cancel my contract and I'll drop off everything next week, and only then did he start telling me that he could get me a replacement, he'll give me a discount, the whole spiel. Too late.

I found a local DME provider that's the local branch of an international company, and they didn't believe me at first that the company I had a contract with were still selling and renting out affected Philips units. They luckily had a Resmed Airsense 10 Autoset in stock and here I am, 750€ lighter but with some peace of mind.

I'll probably spend some time browsing these forums from now on. Big Grin
Post Reply Post Reply






Donate to Apnea Board  


Possibly Related Threads...
Thread Author Replies Views Last Post
  gettingbetter - Therapy Thread gettingbetter 118 2,715 3 hours ago
Last Post: gettingbetter
  The DreamStation Foam Removal Thread brianc18t 90 5,728 11 hours ago
Last Post: shlevinemd
  [Diagnosis] S. Manz - Therapy Thread S. Manz 44 618 Yesterday, 01:41 PM
Last Post: S.Huxley
  Phillips Recall - Who is Getting the DS2's First? brianc18t 21 1,454 09-21-2021, 08:54 PM
Last Post: ClearSkies
  Phillips System One needs service? jackhartjr 7 108 09-20-2021, 06:34 PM
Last Post: Crimson Nape
  [Equipment] Has Your Philips Dreamstation Humidifier Lid Latch Failed? FLsleeper7 31 6,726 09-17-2021, 11:58 AM
Last Post: gludden
  New member - having issued with Philips Respironics Dreamstation DianaJune 9 215 09-15-2021, 03:07 AM
Last Post: Ratchick


New Posts   Today's Posts






About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.