Department of Health
Device repair/replacement program - progress update
16 December 2021
Approximately 20% of the affected devices registered with Philips in Australia for correction have now been corrected under the repair/replacement program. Users are reminded that registration at https://www.philipssrcupdate.expertinquiry.com(link is external) is vital to ensure you receive the repair or replacement of your device.
In addition to the DreamStation CPAP and 50 Series CPAP, the repair/replacement program for DreamStation BiPAP devices has now also commenced. Philips has advised the repair/replacement for the following devices will also commence in December 2021-January 2022:
DreamStation ASV
DreamStation ST, AVAPS
50 Series ASV
C Series ASV (60 Series)
C Series S/T AVAPS (60 Series)
If you require assistance to set up your replacement device please contact Philips at 1800 830 517 (Option 1). If required, Philips may arrange an in-clinic assessment to assist you.
You can verify that your device no longer has the impacted PE-PUR foam by checking the label for a 'UDI' field which is being included on all repaired devices (as shown in the before / after label pictures below):
In the event you have an upcoming surgical procedure and have not received a repaired or replaced device, please advise your clinician prior to your procedure (as early as possible) that you use an affected device and speak with them about ongoing use following surgery.
Updates on the supply of CPAP, Bi-Level PAP devices, and mechanical ventilators
Philips is currently working to manufacture enough devices for users affected by the issues with PE-PUR foam. Given this, they are unable to fulfill orders at this time for new patients requiring CPAP or Bi-Level PAP devices.
Supply of Trilogy Evo ventilators has resumed for new patients requiring ventilation, noting this model supersedes the Trilogy 100 model.
https://www.tga.gov.au/alert/philips-rec...entilators