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PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
#1
PLEASE HELP!!!! I CAN'T GET THE ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD. What am I doing wrong???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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#2
Hi lsteele75,
WELCOME! to the forum.!
Hang in there for answers to your question about the software.
Much success to you with your CPAP therapy.
trish6hundred
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#3
You got the EncoreBasic 2.4.8 off the Apneaboard? http://www.apneaboard.com/forums/Thread-...s-Machines
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#4
If you got the file from the source that Sleeprider mentioned in his post, check the autoresponder email... it lists what the exact file size should be. Make sure your downloaded file is the same size. Many times, if you download large files like this during high network traffic times in your local area, it will corrupt the download file.

I suggest downloading the file between 11 pm and 9 am local time. Early mornings are usually better.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


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#5
Yes, requested it per instructions. Downloaded it but can't get it to extract. Every time I try, I get a message that says the file folder is empty. Dont-knowDont-know
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#6
(02-20-2015, 11:09 PM)SuperSleeper Wrote: If you got the file from the source that Sleeprider mentioned in his post, check the autoresponder email... it lists what the exact file size should be. Make sure your downloaded file is the same size. Many times, if you download large files like this during high network traffic times in your local area, it will corrupt the download file.

I suggest downloading the file between 11 pm and 9 am local time. Early mornings are usually better.

I downloaded it with no problem. The file size looks right. The problerm I'm having is that, even though the files show up in my dowloads as compressed, when I try to extract, I get a message that says the file folder is empty :-(. I'm VERY frustrated!!!!!!!!!!
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#7
What archiving program are you using? There are five files in the zip file, and they should be visible to you. Many archiving programs will work WinZip 7Zip IZArc etc. If you double click the archive and it opens the five files should be extracted to C:\sleepyhead.
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#8
I know I'm not a computer genius, but I'm fairly comfortable navigating around computer software. However, at the moment, I feel like the mayor of Stupidville. I have no idea what archiving program my computer uses, and I am furious that I can't get this stupid program to unzip!
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#9
Double click the file. A program should open by default to view and extract the files. If nothing happens, install one of the programs I listed above.
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#10
None of the suggestions have worked, so I'm starting over with downloading the program again. Do I want to open, save, or save as once it's downloaded????
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