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PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
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lsteele75 Offline

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Posts: 8
Joined: Feb 2015

Machine: phillips respironics
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #1
PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
PLEASE HELP!!!! I CAN'T GET THE ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD. What am I doing wrong???????????????????????????????????????????????????????????????????????????​????????????????????????????????????????????????
02-20-2015 08:41 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
Hi lsteele75,
WELCOME! to the forum.!
Hang in there for answers to your question about the software.
Much success to you with your CPAP therapy.

trish6hundred
02-20-2015 09:15 PM
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Sleeprider Online
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Posts: 3,333
Joined: Dec 2014

Machine: Resmed Aircurve 10 Vauto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: Resmed Climateline
CPAP Pressure: Auto Bilevel 18/9, PS 3
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: Where they make Respironics

Post: #3
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
You got the EncoreBasic 2.4.8 off the Apneaboard? http://www.apneaboard.com/forums/Thread-...s-Machines

______________________________________________
Organize your SleepyHead Data
Post your SleepyHead Data from Imgur
Robysue's Beginner's Guide to Sleepyhead
02-20-2015 09:23 PM
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SuperSleeper Offline

Administrators

Posts: 9,964
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #4
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
If you got the file from the source that Sleeprider mentioned in his post, check the autoresponder email... it lists what the exact file size should be. Make sure your downloaded file is the same size. Many times, if you download large files like this during high network traffic times in your local area, it will corrupt the download file.

I suggest downloading the file between 11 pm and 9 am local time. Early mornings are usually better.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

02-20-2015 11:09 PM
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lsteele75 Offline

Members

Posts: 8
Joined: Feb 2015

Machine: phillips respironics
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #5
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
Yes, requested it per instructions. Downloaded it but can't get it to extract. Every time I try, I get a message that says the file folder is empty. Dont-knowDont-know
02-21-2015 07:59 PM
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lsteele75 Offline

Members

Posts: 8
Joined: Feb 2015

Machine: phillips respironics
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #6
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
(02-20-2015 11:09 PM)SuperSleeper Wrote:  If you got the file from the source that Sleeprider mentioned in his post, check the autoresponder email... it lists what the exact file size should be. Make sure your downloaded file is the same size. Many times, if you download large files like this during high network traffic times in your local area, it will corrupt the download file.

I suggest downloading the file between 11 pm and 9 am local time. Early mornings are usually better.

I downloaded it with no problem. The file size looks right. The problerm I'm having is that, even though the files show up in my dowloads as compressed, when I try to extract, I get a message that says the file folder is empty :-(. I'm VERY frustrated!!!!!!!!!!
02-21-2015 08:02 PM
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Sleeprider Online
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Advisory Members

Posts: 3,333
Joined: Dec 2014

Machine: Resmed Aircurve 10 Vauto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: Resmed Climateline
CPAP Pressure: Auto Bilevel 18/9, PS 3
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: Where they make Respironics

Post: #7
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
What archiving program are you using? There are five files in the zip file, and they should be visible to you. Many archiving programs will work WinZip 7Zip IZArc etc. If you double click the archive and it opens the five files should be extracted to C:\sleepyhead.

______________________________________________
Organize your SleepyHead Data
Post your SleepyHead Data from Imgur
Robysue's Beginner's Guide to Sleepyhead
02-21-2015 08:32 PM
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lsteele75 Offline

Members

Posts: 8
Joined: Feb 2015

Machine: phillips respironics
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #8
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
I know I'm not a computer genius, but I'm fairly comfortable navigating around computer software. However, at the moment, I feel like the mayor of Stupidville. I have no idea what archiving program my computer uses, and I am furious that I can't get this stupid program to unzip!
02-21-2015 09:52 PM
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Sleeprider Online
Wiki Editor
Advisory Members

Posts: 3,333
Joined: Dec 2014

Machine: Resmed Aircurve 10 Vauto
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: Resmed Climateline
CPAP Pressure: Auto Bilevel 18/9, PS 3
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments:

Sex: Male
Location: Where they make Respironics

Post: #9
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
Double click the file. A program should open by default to view and extract the files. If nothing happens, install one of the programs I listed above.

______________________________________________
Organize your SleepyHead Data
Post your SleepyHead Data from Imgur
Robysue's Beginner's Guide to Sleepyhead
02-21-2015 10:12 PM
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lsteele75 Offline

Members

Posts: 8
Joined: Feb 2015

Machine: phillips respironics
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #10
RE: PLEASE HELP!!!! CAN'T GET ENCORE BASIC FILES TO EXTRACT AFTER DOWNLOAD
None of the suggestions have worked, so I'm starting over with downloading the program again. Do I want to open, save, or save as once it's downloaded????
02-21-2015 11:01 PM
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