Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account

New Posts   Today's Posts

Philips Recall Return payment v Replacement
Philips Recall Return payment v Replacement
I registered my System One CPAP with Philips by telephone conversation as part of the recall process. The rep told me it did not qualify for replacement due to 1. being off warranty and 2. older than its suggested service life of 5 years. I said that I want a replacement anyway. The rep told me to use the automated online Philips recall site to pursue a replacement.

I found at the recall site a statement the claims an out of warranty, past service of 5 years unit is not eligible for replacement. I entered my case number, it was recognized. The last step was to select either payment for return or replacement. I selected replacement. A message appeared that I would receive an email concerning the status of my claim.

It has been 5 days since the request for replacement was made via the online form for recall settlements. No email has come and a visit to the site gives no indication of the claim status. I do not agree with a replacement being denied for my unit, but I will not pursue this beyond a request unless there is third party recourse available.

Has anyone gotten replacement for a CPAP that is past the suggested 5 year service life? There are no new units of my model, but a refurbished one would be fine for replacement or a repair of mine. If the payment to return is substantial, that would be okay too, but the site does not give that amount. Does anyone know the amount paid for a return? 

Thanks for any advice.
I only give suggestions from experience as a fellow CPAP user, not professional advice.
Post Reply Post Reply

Donate to Apnea Board  
RE: Philips Recall Return payment v Replacement
Yes. I was able to get a new DreamStation 2 BiPAP AutoSV from my DME. I filled out the form not long after hearing about the recall on the Phillips website. My System One was over 5 years old too. I kept waiting and waiting to hear from Phillips about a replacement for my unit, but nothing ever came and there was on communication from Phillips. Every time I’d check the website or call the number to get a status update nothing would come of it. I’d been in touch with my DME and Dr. and my DME finally came through. I took my old one into the DME, handed it in and they gave me a new one. I was out the door within 1/2 hour.
Post Reply Post Reply

Possibly Related Threads...
Thread Author Replies Views Last Post
Exclaimation [News] RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS Sleeprider 2,514 255,556 20 minutes ago
Last Post: clovistnt
  Email from Philips offering an "auto-adjusting CPAP" instead of the DS2 frogger 10 276 6 hours ago
Last Post: jtravel
  NOTICE: Philips Respironics Recall Replacement Tally RayBee 148 17,919 02-05-2023, 07:30 PM
Last Post: chasmm
  [Equipment] Replacement Cellular Modem DMAllen 9 2,000 02-03-2023, 02:43 PM
Last Post: Crimson Nape
  Finally got my replacement cpap, what do I need to know ruthcatrin 2 173 02-02-2023, 06:13 PM
Last Post: ruthcatrin
  DreamStation Go Users | Anyone receive a replacement or repaired unit? PHXSleeper 27 3,443 02-02-2023, 07:57 AM
Last Post: Tampa Jim
  Philips Dreamstation 2 Humidty vs Airsense 11 rb9999 4 155 01-25-2023, 05:54 PM
Last Post: jas32

New Posts   Today's Posts

About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.