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Problem with ReScan after installation
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Julius Offline

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Posts: 19
Joined: Jun 2012

Machine: Resmed S9 Autoset with climateline
Mask Type: Nasal mask
Mask Make & Model: Softgel with Activa LT
Humidifier: Resmed H5i Heated Humidifier
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Roseville, CA USA

Post: #1
Problem with ReScan after installation
I do not have my S9 machine yet, but will soon, so I downloaded the ReScan Sofware both the Version 3.16 and the new 4.1.
I have Windows XP with SP3 on my desktop but also have Windows 7 on my Laptop.
I installed the 3.16 first on the XP desktop machine and the istallaton went fine, no error message, got the icon on my desktop but when I double clicked it to start the program a message popped up in a small window with a red dot and an X in it and said "Pure Virtual Function Called" and the program did not start.
I did not install any drivers as it was not recommended.
I uninstalled it, then reinstalled it again but having the same problem. Then uninstalled it and installed the V 4.1 but also had the same problem, getting the same message and can not open the applicaton.
Please anybody can help me what in the world problem a have. I have installed many big programs and never had any problems in any of my computers ever.
If anybody has any idea I would certainly appreciate it.
You can reply to this thread or send me an Email to [email removed]
Thank you for your help in advance,
Julius
11-05-2012 04:43 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,057
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #2
RE: Problem with ReScan after installation. (Moved to Main Forum)
I cannot answer your question but I removed your email address from the post. Because of the high membership on this forum, we are regular viewed by bots and scammers.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
11-05-2012 10:52 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,057
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #3
RE: Problem with ReScan after installation. (Moved to Main Forum)
I Googled that error message and the results were way over my head. It is a stack error related to C++.

Did you only try to install it on the XP machine?

Did you download it again and install from the new copy?

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
11-05-2012 10:56 PM
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Julius Offline

Members

Posts: 19
Joined: Jun 2012

Machine: Resmed S9 Autoset with climateline
Mask Type: Nasal mask
Mask Make & Model: Softgel with Activa LT
Humidifier: Resmed H5i Heated Humidifier
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Roseville, CA USA

Post: #4
RE: Problem with ReScan after installation. (Moved to Main Forum)
(11-05-2012 10:56 PM)PaulaO2 Wrote:  I Googled that error message and the results were way over my head. It is a stack error related to C++.

Did you only try to install it on the XP machine?

Did you download it again and install from the new copy?

Hi Paula,
Thank you for your response, yes I tried to install it only on my Desktop XP machine. And yes I downloaded it twice. I do not even want to try it on my Laptop with Windows 7 and screw it up.
I can not figure out what is going on since I tried both the 3.6 and 4.1 versions and had the same problem with both.
11-06-2012 01:20 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Problem with ReScan after installation. (Moved to Main Forum)
you can use SleepyHead with the S9
make sure the S9 is an AutoSet or Elite ... Not Escape or Escape Auto
if paying out of pocket ... the online price difference between AutoSet and Elite less than $50
(This post was last modified: 11-06-2012 02:21 AM by zonk.)
11-06-2012 02:21 AM
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Julius Offline

Members

Posts: 19
Joined: Jun 2012

Machine: Resmed S9 Autoset with climateline
Mask Type: Nasal mask
Mask Make & Model: Softgel with Activa LT
Humidifier: Resmed H5i Heated Humidifier
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Roseville, CA USA

Post: #6
RE: Problem with ReScan after installation. (Moved to Main Forum)
(11-06-2012 02:21 AM)zonk Wrote:  you can use SleepyHead with the S9
make sure the S9 is an AutoSet or Elite ... Not Escape or Escape Auto
if paying out of pocket ... the online price difference between AutoSet and Elite less than $50

It seems this will be my only option on my desktop PC, which is not bad I have been using SleepyHead for quite a while and like it real well.
BTW I am definitely planning to purchase the S9 Autoset with the climate control option. Just have to wait a bit since it does not fit into my this month's budget.
11-06-2012 07:12 PM
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trish6hundred Offline

Advisory Members

Posts: 6,424
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #7
RE: Problem with ReScan after installation. (Moved to Main Forum)
Hi Julius and WELCOME! to the forum.!
Best of luck to you on figuring out the problem with your software instalation.

trish6hundred
11-06-2012 08:15 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #8
RE: Problem with ReScan after installation. (Moved to Main Forum)
(11-06-2012 07:12 PM)Julius Wrote:  BTW I am definitely planning to purchase the S9 Autoset with the climate control option. Just have to wait a bit since it does not fit into my this month's budget.
check Supplier #2
New Factory Sealed S9 Autoset with humidifier, both slim line and climate line included $749.00
also they have gently used machines about $200 less for the same S9 package
http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List
11-07-2012 02:25 AM
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Julius Offline

Members

Posts: 19
Joined: Jun 2012

Machine: Resmed S9 Autoset with climateline
Mask Type: Nasal mask
Mask Make & Model: Softgel with Activa LT
Humidifier: Resmed H5i Heated Humidifier
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Roseville, CA USA

Post: #9
RE: Problem with ReScan after installation. (Moved to Main Forum)
Thanks for the tip Zonk, this is far the best price I have seen anywhere, saves me a quite a bit of money.
BTW I istalled the ReScan 4.1 on my Laptop with Windows 7 and no problem whatsoever, works fine. Go figure!
I even tried to deactivate the Virus software and disabled everything in the Start Up menu in my Desktop with Windows XP SP3 and had the same problem after the installation.
11-07-2012 11:16 AM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,057
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #10
RE: Problem with ReScan after installation. (Moved to Main Forum)
Yeah, I thought that would be the case. With it being a C+++ error, it was something basic to the OS vs conflict or out of date driver.

I am in the process of buying an Autoset from Supplier #2. I saved a few bucks by only getting the machine part and not with a humidifier. I already have the S9 Escape so I can use the humidifier from that.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
11-07-2012 07:29 PM
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