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Questions about Encore Pro
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pupcamper Online

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Machine: PR DreamStation CPAP Pro
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 Pillows; Quatro Air FFM
Humidifier: DreamStation Heated Humidifier
CPAP Pressure: 10.5 cmH2O; no ramp; no C-Flex
CPAP Software: SleepyHead EncorePro

Other Comments: Lung cancer survivor since 11/2004; CPAP since 11/2015

Sex: Male
Location: Van Buren, Arkansas, USA.

Post: #1
Questions about Encore Pro
Only 6 of the last 30 days I have uploaded into Encore Pro have waveform data. One of those days has only partial data (3 hours). Is this normal?

The time Encore shows on all of the reports is off by 3 hours. I am running it on a Mac using Windows 10 Home with Parallels. The system time on both the Mac and Windows are correct. I couldn't find a way to change the time in Encore. Does anyone have any idea what is going on.

"....respiration,—a troublesome practice, but one which custom has rendered necessary to our easy existence...." Oliver Twist, Charles Dickens- 1837

I use FlashPAP to load data from a FlashAir III wifi sd card in my machine to my computer and display it with SleepyHead .
robysue's Beginner's Guide to SleepyHead
01-17-2016 06:37 PM
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Jimsp1 Online

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Machine: DreamStation Auto
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Post: #2
RE: Questions about Encore Pro
The first time you download from the sd card it only seems to load a few of the wave files. It makes a new folder on the card that the new files are kept. After the first download you should get all the files. You can set the correct time by going to the company tab.
01-17-2016 07:15 PM
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pupcamper Online

Advisory Members

Posts: 402
Joined: Nov 2015

Machine: PR DreamStation CPAP Pro
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 Pillows; Quatro Air FFM
Humidifier: DreamStation Heated Humidifier
CPAP Pressure: 10.5 cmH2O; no ramp; no C-Flex
CPAP Software: SleepyHead EncorePro

Other Comments: Lung cancer survivor since 11/2004; CPAP since 11/2015

Sex: Male
Location: Van Buren, Arkansas, USA.

Post: #3
RE: Questions about Encore Pro
Thanks for the quick response. So I need to leave my card unlocked when uploading?

"....respiration,—a troublesome practice, but one which custom has rendered necessary to our easy existence...." Oliver Twist, Charles Dickens- 1837

I use FlashPAP to load data from a FlashAir III wifi sd card in my machine to my computer and display it with SleepyHead .
robysue's Beginner's Guide to SleepyHead
(This post was last modified: 01-17-2016 07:22 PM by pupcamper.)
01-17-2016 07:20 PM
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Jimsp1 Online

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Posts: 83
Joined: Oct 2015

Machine: DreamStation Auto
Mask Type: Nasal mask
Mask Make & Model: DreamWear
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CPAP Pressure: 7-10
CPAP Software: SleepyHead EncorePro

Other Comments:

Sex: Male
Location:

Post: #4
RE: Questions about Encore Pro
I left it unlocked. The new folder was P1. The old one was P0 and it has all the older files in it. Just make sure to check return to patient after download
01-17-2016 07:46 PM
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pupcamper Online

Advisory Members

Posts: 402
Joined: Nov 2015

Machine: PR DreamStation CPAP Pro
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 Pillows; Quatro Air FFM
Humidifier: DreamStation Heated Humidifier
CPAP Pressure: 10.5 cmH2O; no ramp; no C-Flex
CPAP Software: SleepyHead EncorePro

Other Comments: Lung cancer survivor since 11/2004; CPAP since 11/2015

Sex: Male
Location: Van Buren, Arkansas, USA.

Post: #5
RE: Questions about Encore Pro
Ok. Thanks.

"....respiration,—a troublesome practice, but one which custom has rendered necessary to our easy existence...." Oliver Twist, Charles Dickens- 1837

I use FlashPAP to load data from a FlashAir III wifi sd card in my machine to my computer and display it with SleepyHead .
robysue's Beginner's Guide to SleepyHead
01-17-2016 08:14 PM
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GPSMapNut Offline

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Machine: DreamStation Auto
Mask Type: Nasal pillows
Mask Make & Model: Resmed AirFit P10 and PR DreamWear
Humidifier: DreamStation + heated hose
CPAP Pressure: 9-16
CPAP Software: SleepyHead EncorePro Other Software

Other Comments: Used Respironics REMstar Pro with C-Flex for 11 years and ResMed S9 Elite loaner for 3 months

Sex: Male
Location: Mississauga, ON, Canada

Post: #6
RE: Questions about Encore Pro
Beside having correct time set in the Encore, you have to have the correct time set in the DreamStation. IIRC that's done from the clinical setup in the machine.
Virtually everything else, you can set in the machine through changes in the prescription through Encore and SD card. Much easier than fiddling with the buttons on the machine.

Encore will display waveform for the last night preceding the download. If you want waveform available for each day, you have to download each day. If you wait (say) 3 days than the 2 previous days (nights) will not have waveform reports available.
At least, this is my experience and I'd be happy to learn any different as this is the biggest shortcoming of Encore that I can think of.
01-19-2016 10:12 AM
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Jimsp1 Online

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Posts: 83
Joined: Oct 2015

Machine: DreamStation Auto
Mask Type: Nasal mask
Mask Make & Model: DreamWear
Humidifier: DreamStation
CPAP Pressure: 7-10
CPAP Software: SleepyHead EncorePro

Other Comments:

Sex: Male
Location:

Post: #7
RE: Questions about Encore Pro
One thing I highly recommend is to set up another account rather than just using the EncoreAdmin account. I found out the hard way if you try to log in twice in a row to the EncoreAdmin account using the wrong password you're locked out and the only way to recover is to reload the whole program. If you screw up using the account you created you can always fall back using the EncoreAdmin account.
01-19-2016 11:48 AM
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pupcamper Online

Advisory Members

Posts: 402
Joined: Nov 2015

Machine: PR DreamStation CPAP Pro
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 Pillows; Quatro Air FFM
Humidifier: DreamStation Heated Humidifier
CPAP Pressure: 10.5 cmH2O; no ramp; no C-Flex
CPAP Software: SleepyHead EncorePro

Other Comments: Lung cancer survivor since 11/2004; CPAP since 11/2015

Sex: Male
Location: Van Buren, Arkansas, USA.

Post: #8
RE: Questions about Encore Pro
Thanks for the information guys. Looks like I will have to set up a new account and download every day.

"....respiration,—a troublesome practice, but one which custom has rendered necessary to our easy existence...." Oliver Twist, Charles Dickens- 1837

I use FlashPAP to load data from a FlashAir III wifi sd card in my machine to my computer and display it with SleepyHead .
robysue's Beginner's Guide to SleepyHead
01-19-2016 07:52 PM
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pupcamper Online

Advisory Members

Posts: 402
Joined: Nov 2015

Machine: PR DreamStation CPAP Pro
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 Pillows; Quatro Air FFM
Humidifier: DreamStation Heated Humidifier
CPAP Pressure: 10.5 cmH2O; no ramp; no C-Flex
CPAP Software: SleepyHead EncorePro

Other Comments: Lung cancer survivor since 11/2004; CPAP since 11/2015

Sex: Male
Location: Van Buren, Arkansas, USA.

Post: #9
RE: Questions about Encore Pro
(01-19-2016 10:12 AM)GPSMapNut Wrote:  Beside having correct time set in the Encore, you have to have the correct time set in the DreamStation. IIRC that's done from the clinical setup in the machine.
Virtually everything else, you can set in the machine through changes in the prescription through Encore and SD card. Much easier than fiddling with the buttons on the machine.

Encore will display waveform for the last night preceding the download. If you want waveform available for each day, you have to download each day. If you wait (say) 3 days than the 2 previous days (nights) will not have waveform reports available.
At least, this is my experience and I'd be happy to learn any different as this is the biggest shortcoming of Encore that I can think of.

Thanks. By downloading everyday, whether I can go over the data at time or not, I have the waveform data I need for each night. It works with the card locked so I don't have to worry about something happening to the data on the card while I'm downloading it. The time is displaying correctly also.

(01-19-2016 11:48 AM)Jimsp1 Wrote:  One thing I highly recommend is to set up another account rather than just using the EncoreAdmin account. I found out the hard way if you try to log in twice in a row to the EncoreAdmin account using the wrong password you're locked out and the only way to recover is to reload the whole program. If you screw up using the account you created you can always fall back using the EncoreAdmin account.

That was a good idea. I implemented it as soon as you posted it. Thanks

"....respiration,—a troublesome practice, but one which custom has rendered necessary to our easy existence...." Oliver Twist, Charles Dickens- 1837

I use FlashPAP to load data from a FlashAir III wifi sd card in my machine to my computer and display it with SleepyHead .
robysue's Beginner's Guide to SleepyHead
01-21-2016 08:53 PM
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GPSMapNut Offline

Advisory Members

Posts: 175
Joined: Nov 2015

Machine: DreamStation Auto
Mask Type: Nasal pillows
Mask Make & Model: Resmed AirFit P10 and PR DreamWear
Humidifier: DreamStation + heated hose
CPAP Pressure: 9-16
CPAP Software: SleepyHead EncorePro Other Software

Other Comments: Used Respironics REMstar Pro with C-Flex for 11 years and ResMed S9 Elite loaner for 3 months

Sex: Male
Location: Mississauga, ON, Canada

Post: #10
RE: Questions about Encore Pro
(01-21-2016 08:53 PM)pupcamper Wrote:  >>> It works with the card locked so I don't have to worry about something happening to the data on the card while I'm downloading it. >>>

Windows likes to write / add some indexing or whatever extra files to a media card. AFAIK Resmed machines refuse to work with cards with anything extra in the file system. PR does not care as long as the proper PR files are there. I use and download with the write protection off so I can use Encore's prescription delivery to the machine via the card. SO far, so good.

Everything I post on this board is nothing more than an opinion expressed by an apneak. Normally, it's based on facts and experience but sometimes, I may get things wrong or not have all the facts.
I reserve the right to change my mind. Why? Because tomorrow I may know better.
01-21-2016 09:21 PM
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