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RESScan 5.6
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78zinman Offline

New Members

Posts: 3
Joined: Oct 2015

Machine: Resmed S9
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: Resmed S9
CPAP Pressure: 6.0 w.c.
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #1
RESScan 5.6
Running ResScan 5.6 on Windows 10 for my ResMed S9 CPAP machine. Upon opening ResScan, and trying to make a "New Patient", getting message, "Access Denied, Please contact your system administrator in regards to patient file access privileges."
Cannot seem to get past this block.
09-02-2016 10:13 AM
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Crimson Nape Offline

Monitors

Posts: 1,329
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Other
Mask Make & Model: P-10 / F&P Simplus / DreamWear
Humidifier: H5i w/Climateline
CPAP Pressure: 8 - EPR 3
CPAP Software: SleepyHead

Other Comments: CMS-50F & 50IW

Sex: Male
Location: Georgia

Post: #2
RE: RESScan 5.6
Hi 78zinman! - Welcome to the forum.

Sometimes during program installation, Windows will assign file ownership to another user. I have a registry mod(.reg file) that will provide a "Take Ownership" option when you right click on a file or directory.

Here is the link:
http://download.loganville.online/TakeOwnership.zip

How to install:
1. Unzip file after download
2. Right-click on the file InstallTakeOwnership,reg and select Merge

How to use:
1. Go to your ResScan Directory(ies)
2. Right-click and select Take Ownership (About the 4th option from the top.)

I hope solves your problem.

Statistics prove that people who have more birthdays live longer.
09-02-2016 10:41 AM
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78zinman Offline

New Members

Posts: 3
Joined: Oct 2015

Machine: Resmed S9
Mask Type: Nasal mask
Mask Make & Model: unsure
Humidifier: Resmed S9
CPAP Pressure: 6.0 w.c.
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #3
RE: RESScan 5.6
Everything you recommended I followed. It executed as you said it would. However, it didn't solve the problem. Perhaps I don't understand how the software is supposed to work.
I am an "Administrator" on my computer.
When I start ResScan, it does detect my SD Card.
However, when I create a new patient, I don't have a Patient ID, nor a Reference ID. The patient group is "Default". When I click Save, I get, "please contact your system administration in regard to patient file access privileges".
It may be clear that I don't know how to navigate. So, I would appreciate continued help.
Bob
09-02-2016 11:29 PM
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AlanE Offline

Advisory Members

Posts: 1,496
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #4
RE: RESScan 5.6
Try unlocking your SD card.

Just for giggles, locate ResScan on your start menu. Right-click it and choose Run As Administrator. ResScan is installed into Program Files (Program Files x86) and it is a restricted folder. Makes no difference that you are an administrator. It is supposed to store data changes to the VirtualStore folder but who knows.. it is Windows. If it runs As Administrator fine you can try changing file permissions in the ResScan folder - typically C:\Program Files (x86)\ResMed\ResScan3 - to allow full control to users.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
(This post was last modified: 09-03-2016 06:29 AM by AlanE.)
09-03-2016 06:28 AM
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srlevine1 Offline

Advisory Members

Posts: 229
Joined: Sep 2015

Machine: ResMed Airsense Autoset (S10)
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Activa LT
Humidifier: Internal to S10
CPAP Pressure: 12-15.6
CPAP Software: ResScan SleepyHead Other Software

Other Comments:

Sex: Male
Location: Westlake Village, California USA

Post: #5
RE: RESScan 5.6
Access denied is almost always a permissions issue. The other suggestions about running the program as an administrator and taking ownership of the file are routine fixes. You might also check that you are using a good file name without special characters.

There is one additional consideration: your anti-virus/anti-malware program. Some "locked down" protection programs do not allow certain programs to write to the disk and throw a permissions error using the operating system rather than putting up their own error message. If nothing seems to be working, try turning off your protection program for a few minutes and try the program. Do not have any browser windows open or use the internet during the period when your protection is turned off.

"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius
09-03-2016 01:15 PM
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