I'm new to this forum, but have been using a ResMed S9 since September 2011. The first machine I returned to the supplier Apria when I woke up with my mask and breath through cloth covering on. I went into the bathroom and from the mirror saw black smoke fanning out like rays of the sun from the mask. I took off the mask and cloth and found the cloth I was breathing through too was "dirty".
I made and appointment and went to Apria in Cromwell CT. They promptly offered another S9 as a replacement May 2012. They promised to let me know what the problem was. I waited a month then called to find the answer not forthcoming but was promised a return call. Over the year I made several calls all with a promised call. Finally I called and said maybe a lawyer would help get a response. My next call I was referred to their legal departments phone #. OH Boy what a pain.
So here I am going through a Stem Cell Transplant at Sloan-Kettering and what happens yup you guessed it I smell rubber after taking off the mask and letting it run for a few minutes. Again I call Apria telling them of the possible fan belt problem and again they offer a new S9 unit. No questions no referrals to the legal department.
So I ask the group have you ever inhaled the black rubber from the fan belt in the Res Med S9 unit? Most people would sleep through it I guess. but for these units it seems problematic after a year of use or so. I feel grateful of having been warned first by the bathroom mirror (i took photo's) and now just by smell after the machine was running with no face on it.
So I hope this helps the group to be on the look out. Please share any similar stories.