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ResScan CPAP Reporting Software (current version: 5.5) [Archived Discussions]
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Crikey Offline

New Members

Posts: 3
Joined: Jul 2015

Machine: Resmed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed P10
Humidifier: Resmed H5i
CPAP Pressure: 4-20
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Australia

Post: #1101
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
(07-18-2015 04:00 AM)vsheline Wrote:  
(07-17-2015 11:24 PM)Crikey Wrote:  Hello everyone, I am new here so bear with me please.

I run Windows 7 and recently downloaded ResScan 5.4.1 and installed as per instructions. I have tried rebooting, uninstalling, downloading the zip file again and opening as Administrator.

The problem is: when trying to open ResScan it initially gives me a message:
"Unable to detect device communication library".
The program opens however, the Download Data button is inactive.

I would appreciate some help rectifying this problem.

Thank you.

Hi Crikey, welcome to Apnea Board.

I would try downloading again and installing again, just to see if it might help.

Oops - Sorry, I see you've already tried that.

I'm not a Windows expert but some who have posted in this thread are, and hopefully will respond.

In the meantime, I think SleepyHead works well with your machine and is preferred by many.

Or, if you have lots of time, skimming the many hundreds of posts in this thread would likely uncover a few which have provided suggestions for the installation issue you are having.

Good luck.

Thank you for responding.
07-18-2015 08:39 PM
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Crikey Offline

New Members

Posts: 3
Joined: Jul 2015

Machine: Resmed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed P10
Humidifier: Resmed H5i
CPAP Pressure: 4-20
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Australia

Post: #1102
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
(07-18-2015 06:00 AM)AlanE Wrote:  When you reinstall, follow the installation warning message:

"During the first part of the software installation, it will ask you if you want to install their 3 proprietary drivers. DO NOT CHECK any of the 3 boxes for these drivers, unless you have one of the following three ResMed-brand devices:

1) ResMed S9 USB Adapter (P/C: 36950) or ResMed S8 USB Adapter (P/C: 22203)

2) ResMed's ResScan Data Card Reader (P/C: 22207) or ACR 38U Smart Card Reader

3) ResMed Stellar ventilator machine with direct USB connection

Some users have reported that installing these drivers makes the ResScan program non-functional. If you're not sure what to do, try installing the software without the drivers first to see if the program runs properly without them."

You will need to have your SD card inserted into a reader before running the program. Some have reported that they got ResScan to work without an SD card reader though. I have had trouble trying that and just don't have the patience to figure it out.

Thank you for the response. I have done exactly what you referred to. It appears something is missing in the file. Not being a computer wizard, I have no idea.
07-18-2015 08:46 PM
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SuperSleeper Offline

Administrators

Posts: 9,958
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #1103
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
Crikey,

When you installed it the very first time, did you check any of the 3 proprietary driver boxes, or leave them all un-checked?

If you checked any of them during any installation, it's nearly impossible to get ResScan to operate correctly, no matter how many re-installs you do. Once those drivers are installed, it pretty well ruins any future attempts to get ResScan to operate correctly with an SD card, hence the warning.

Some have reported that they have un-done the proprietary driver installations and gotten it to work, but it's a fairly involved method from what i understand, and I think I remember only one or two people getting it work work, and even then, I'm not sure what they did to get it to work.

Might have to use SleepyHead instead of ResScan, perhaps.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

07-18-2015 11:12 PM
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Schnarchzaepfle Offline

New Members

Posts: 2
Joined: Dec 2013

Machine: ResMedS9
Mask Type: Nasal mask
Mask Make & Model: ResMed S9 AutoSet
Humidifier: H5i
CPAP Pressure: 6-8
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #1104
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
Dear SuperSleeper,

You are realy not bleary!! Thanks for all!

Before installing the new downloaded ResScan from your link, I uninstalled the old version and did a restart of my virtual machine. Then after installing the new version I restarted my machine again. Now ResScan works like a charm.

One hint: Before I started ResScan I applied my sd-card so that it was available as a new directory.


Once again thump up

Thank you!
07-22-2015 02:22 PM
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WasCutToomuch Offline

New Members

Posts: 1
Joined: Jul 2015

Machine: ResMed Autoset Vantage S8
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage softgel
Humidifier: Fisher Paykel HC100
CPAP Pressure: Min 10 - Max not limited
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #1105
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
I have been on CPAP for over 10 years, having access to the full scope of my therapy is great. After purchasing both the S8 data cable and S8 card reader (with a couple of cards), I downloaded the ResScan 5.4.1.9121 to my computer, which is running Windows 7 Pro 64 bit. Since I had the devices, I installed the drivers for them too.
The installation went without a hitch and the software works fantastically. I have used both devices, one on each of my machines (I have 2 S8's, home and not home) and they both download as they should.
Thanks again for having the software available.
(This post was last modified: 07-26-2015 05:47 PM by WasCutToomuch.)
07-26-2015 05:46 PM
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DonB Offline

New Members

Posts: 1
Joined: Aug 2015

Machine: ResMed
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments: Have a ResMed AisSense machine on trial - not easy, can only get better.

Sex: Male
Location: Gold Coast, Queensland, Australia

Post: #1106
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
Not real good with computers.
Having trouble installing ResScan onto Windows 8, 64 Bit.
During opening of file I Get message error 1310.Error writing to file.
Can someone help me here please.
Is this software also suitable for an android tablet?
Many thanks
DonB
08-10-2015 08:16 PM
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AlanE Offline

Advisory Members

Posts: 1,491
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #1107
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
Probably the first thing to try is right click the installer and choose "Run as administrator" and see if that works.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
08-11-2015 07:54 AM
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facemir Offline

Members

Posts: 5
Joined: Aug 2015

Machine: Resmed S10 Elite
Mask Type: Nasal mask
Mask Make & Model: Resmed P10
Humidifier: Resmed S10
CPAP Pressure: 9
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Gold Coast, Australia

Post: #1108
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
(06-19-2015 11:47 AM)SuperSleeper Wrote:  The new ResScan version is 5.4.1, and the link to the new version is now being distributed by healthcareworker (please follow the directions in this thread):

(NOT allowed to post links in this forum)

I have been to (not allowed to post links in this forum) and sent the email for the link waited about three hours and still no response.
Is this still the preferred method to receive the software ???

Thanks
08-21-2015 07:35 PM
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SuperSleeper Offline

Administrators

Posts: 9,958
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #1109
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
(08-21-2015 07:35 PM)facemir Wrote:  I have been to (not allowed to post links in this forum) and sent the email for the link waited about three hours and still no response.
Is this still the preferred method to receive the software ???
Thanks

Yes, via email request is the only way the link is sent out currently.

I just tried and got an email reply in 10 seconds. If you're not getting the email, look in your junk email folder or spam folder. If it's not there, your specific email address is possibly blacklisted because it's been used to send out spam in the past (email addresses can also get incorrectly marked as spam email addresses, but it still means your email address is blacklisted).

If it's still not working for you, try sending the request from a different email address. Or you can sign up for a free Gmail account and use that to request it. Sign up for a free gmail account here: http://mail.google.com/mail/signup

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

08-21-2015 09:27 PM
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SuperSleeper Offline

Administrators

Posts: 9,958
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #1110
RE: ResScan CPAP Reporting Software (current version: 5.4.1)
Quote:Admin Note:
This thread is now archived and closed to new replies. If you have a question regarding ResScan, please start a new thread here in the Software Support Forum.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

08-25-2015 07:10 PM
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