Thread Closed 
ResScan CPAP Reporting Software (current version: 5.5) [Archived Discussions]
Author Message
tieman Offline

New Members

Posts: 1
Joined: Aug 2013

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: Respironics Wisp
Humidifier: resmed
CPAP Pressure: 11
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Missouri

Post: #451
RE: ResScan CPAP Reporting Software (current version: 4.3)
Hello, I am new here and this board is great and very informative. My question is that the office I sent my card to after being on my machine for 30 day call and said there was 0 information on the card. I do download to rescan every couple days. When I download to my computer I know the download is working ok, but why am I loosing the data from the card? Thanks
09-23-2013 10:21 AM
Find all posts by this user

Donate to Apnea Board
snake33 Offline

New Members

Posts: 1
Joined: Sep 2013

Machine: ResMed S9
Mask Type: Nasal mask
Mask Make & Model: ResMed
Humidifier: ResMed
CPAP Pressure: +7
CPAP Software: Not using software ResScan SleepyHead

Other Comments:

Sex: Male
Location:

Post: #452
RE: ResScan CPAP Reporting Software (current version: 4.3)
Hello
Thank you very much for the programe
but i have sent the email like you said but i didn't get anything back
can you please help
Thank you again
09-23-2013 10:48 AM
Find all posts by this user
vsheline Online

Advisory Members

Posts: 1,908
Joined: Jul 2012

Machine: S9 VPAP Adapt (USA Model# 36007, not better 36037 or 36067)
Mask Type: Full face mask
Mask Make & Model: F10 or SimPlus w/ 2Liners. MirageQuatro & Gecko gel pad
Humidifier: H5i
CPAP Pressure: 15 EPAP, PS 5-10
CPAP Software: ResScan

Other Comments: Marfan Syndrome, chronic bradycardia, occasional Cheyne-Stokes Respiration

Sex: Male
Location: California, USA

Post: #453
RE: ResScan CPAP Reporting Software (current version: 4.3)
(09-23-2013 10:21 AM)tieman Wrote:  Hello, I am new here and this board is great and very informative. My question is that the office I sent my card to after being on my machine for 30 day call and said there was 0 information on the card. I do download to rescan every couple days. When I download to my computer I know the download is working ok, but why am I loosing the data from the card? Thanks

Well, could be card was damaged in the mail, or could be user error on their part.

If you have the card back from them, does the machine accept the card, and does ResScan read the card normally?

By the way, when downloading data into ResScan, always choose "Discard" rather than "Overwrite". This way earlier data already downloaded into ResScan will never get overwritten.

You could reformat the SD card in your computer or try a new 1 Gigabyte or 2 Gigabyte SD card. (I bought cards at Walmart, 2 for around $11 it think.) When new card is inserted in the machine, let the machine reformat it again if the machine offers to do so. Machine should write all statistical data (like compliance data for the past year or so) on the new card.

Membership in the Advisory Member group should not be understood as in any way implying medical expertise or qualification for advising Sleep Apnea patients concerning their treatment. The Advisory Member group provides advice and suggestions to Apnea Board administrators and staff on matters concerning Apnea Board operation and administrative policies - not on matters concerning treatment for Sleep Apnea. I think it is now too late to change the name of the group but I think Voting Member group would perhaps have been a more descriptive name for the group.
09-23-2013 11:19 AM
Find all posts by this user

Donate to Apnea Board
lakeside7 Offline

New Members

Posts: 3
Joined: Sep 2013

Machine: Resmeds9
Mask Type: Full face mask
Mask Make & Model: Resmed quatro
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #454
RE: ResScan CPAP Reporting Software (current version: 4.3)
(09-22-2013 04:35 PM)blebs Wrote:  
(09-22-2013 03:22 PM)lakeside7 Wrote:  I downloaded Rescan (file size 120MB). When I start software I get the following error msg: "Pure virtual function called". Any clue as to what's wrong?
Thanks,
lakeside7

Hello and welcome to the board. Please see post #443 above.
------------------------------------
I tried deleting, rebooting, and re-downloading several times. I still get the same error message.
Lakeside7
09-23-2013 08:16 PM
Find all posts by this user
me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #455
RE: ResScan CPAP Reporting Software (current version: 4.3)
(09-23-2013 08:16 PM)lakeside7 Wrote:  
(09-22-2013 04:35 PM)blebs Wrote:  
(09-22-2013 03:22 PM)lakeside7 Wrote:  I downloaded Rescan (file size 120MB). When I start software I get the following error msg: "Pure virtual function called". Any clue as to what's wrong?
Thanks,
lakeside7

Hello and welcome to the board. Please see post #443 above.
------------------------------------
I tried deleting, rebooting, and re-downloading several times. I still get the same error message.
Lakeside7

what OS are you using?

are you checking the 3 drivers? if you are, that could be your problem?

INSTALLATION WARNING:
During the installation, it will ask you if you wish to install the 3 ResScan proprietary drivers. DO NOT INSTALL THE DRIVERS! If you do, ResScan WILL NOT WORK and all future installs of ResScan will not work.
(This post was last modified: 09-23-2013 08:42 PM by me50.)
09-23-2013 08:34 PM
Find all posts by this user

Donate to Apnea Board
lakeside7 Offline

New Members

Posts: 3
Joined: Sep 2013

Machine: Resmeds9
Mask Type: Full face mask
Mask Make & Model: Resmed quatro
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #456
RE: ResScan CPAP Reporting Software (current version: 4.3)
Re error msg. I am using Windows XP, have not checked to install any of the drivers, have re-installed several times and still get the same error message.
Lakeside7
09-25-2013 02:22 PM
Find all posts by this user
blebs Offline

Preferred Members

Posts: 37
Joined: May 2013

Machine: Resmed S9 VPAP S BiPAP
Mask Type: Full face mask
Mask Make & Model: Fisher Paykel Flex Fit 432
Humidifier: Resmed H5I
CPAP Pressure: 11 EPAP 20 IPAP
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: NE Ohio

Post: #457
RE: ResScan CPAP Reporting Software (current version: 4.3)
(09-23-2013 08:16 PM)lakeside7 Wrote:  
(09-22-2013 04:35 PM)blebs Wrote:  
(09-22-2013 03:22 PM)lakeside7 Wrote:  I downloaded Rescan (file size 120MB). When I start software I get the following error msg: "Pure virtual function called". Any clue as to what's wrong?
Thanks,
lakeside7

Hello and welcome to the board. Please see post #443 above.
------------------------------------
I tried deleting, rebooting, and re-downloading several times. I still get the same error message.
Lakeside7

(09-23-2013 08:34 PM)me50 Wrote:  
(09-23-2013 08:16 PM)lakeside7 Wrote:  
(09-22-2013 04:35 PM)blebs Wrote:  Hello and welcome to the board. Please see post #443 above.
------------------------------------
I tried deleting, rebooting, and re-downloading several times. I still get the same error message.
Lakeside7

what OS are you using?

are you checking the 3 drivers? if you are, that could be your problem?

INSTALLATION WARNING:
During the installation, it will ask you if you wish to install the 3 ResScan proprietary drivers. DO NOT INSTALL THE DRIVERS! If you do, ResScan WILL NOT WORK and all future installs of ResScan will not work.

(09-25-2013 02:22 PM)lakeside7 Wrote:  Re error msg. I am using Windows XP, have not checked to install any of the drivers, have re-installed several times and still get the same error message.
Lakeside7

Do you have all of your Windows Critical Updates installed? What about antivirus software? Norton is known to cause problems at times.
09-25-2013 04:38 PM
Find all posts by this user

Donate to Apnea Board
sleepy7 Offline

New Members

Posts: 1
Joined: Sep 2013

Machine: resmed S9 autoset
Mask Type: Full face mask
Mask Make & Model: Quattro
Humidifier: Resmed
CPAP Pressure: 4-20
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #458
RE: ResScan CPAP Reporting Software (current version: 4.3)
Just installed the software. Very interesting. I saw my doctor today and she's only seen the "summary report" and knew nothing of the detailed charts. I was very surprised by this. This was further reinforcement that people need to take responsibility for understanding their own data - not just leave it up to the "experts."

Thank you for the links!
09-30-2013 09:19 PM
Find all posts by this user
blebs Offline

Preferred Members

Posts: 37
Joined: May 2013

Machine: Resmed S9 VPAP S BiPAP
Mask Type: Full face mask
Mask Make & Model: Fisher Paykel Flex Fit 432
Humidifier: Resmed H5I
CPAP Pressure: 11 EPAP 20 IPAP
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: NE Ohio

Post: #459
RE: ResScan CPAP Reporting Software (current version: 4.3)
(09-30-2013 09:19 PM)sleepy7 Wrote:  Just installed the software. Very interesting. I saw my doctor today and she's only seen the "summary report" and knew nothing of the detailed charts. I was very surprised by this. This was further reinforcement that people need to take responsibility for understanding their own data - not just leave it up to the "experts."

Thank you for the links!

Some, but not all, are only interested in summary and compliance reports. Does seem strange that yours didn't know about the detailed summaries.
10-01-2013 05:35 AM
Find all posts by this user

Donate to Apnea Board
rocannon Offline

New Members

Posts: 1
Joined: Oct 2013

Machine: cpap
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Undisclosed
Location:

Post: #460
RE: ResScan CPAP Reporting Software (current version: 4.3)
Does the downloading of data from the SD card wipe the card?
10-05-2013 12:50 PM
Find all posts by this user
Thread Closed 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  ResScan - not supported jmitchell151 3 158 12-06-2016 07:17 PM
Last Post: jmitchell151
Arrow [Admin Note] ResScan - [version 5.7] SuperSleeper 57 7,209 12-01-2016 12:43 PM
Last Post: SuperSleeper
  ResScan 5.5 cannot run in Windows 10 ant08 6 345 12-01-2016 12:21 PM
Last Post: cbramsey
  new ResMed machine and ResScan software issue fluffyetal 1 198 11-18-2016 06:40 AM
Last Post: Sleeprider
  can resscan read cards from two machines whirschb 8 494 11-14-2016 04:03 PM
Last Post: Mosquitobait
Question ResScan=Unable to detect device communications library cobaltpanther 6 602 11-12-2016 02:19 PM
Last Post: Kitalarium
  ResScan Prometheus 4 361 11-04-2016 07:11 PM
Last Post: SuperSleeper

Forum Jump:

Who's Online (Complete List)