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ResScan CPAP Reporting Software (current version: 5.5) [Archived Discussions]
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saytar Offline

New Members

Posts: 1
Joined: Jul 2014

Machine: S9 Auto
Mask Type: Full face mask
Mask Make & Model: Quattro Pro
Humidifier: ResMed S9 AutoSet
CPAP Pressure: 12-16
CPAP Software: ResScan

Other Comments: Hose Hanging Low Since 2006

Sex: Male
Location: Okla

Post: #671
RE: ResScan CPAP Reporting Software (current version: 4.3)
Hi All...new member.............of the board, not a new Hosen Head! I have the Resmed S9 Auto (got it a little over a year ago) love the machine is much quieter than my old one. I was interested in using the ResScan software to keep track of my information (Dr. Won't really tell you anything much except ..yep your complient, seems to be of benefit to ya..thanks that'll be 40 bucks for copay..see ya again in a couple of months.
Not really what I want or need to see what the unit is doing for me. Buuuuutttt, I have a problem with the software (Experienced Windows 7 x64 and Computer User/Builder/Amatuer IT type user here).
Software installs smoothly no hiccups, DIDN'T install the proprietary drivers, have a fully function card reader (have used it several times), Software recognizes card, reads the machine settings data just fine, Buuuuuuuuuuuuuuttttttttttt when I go to download (all data as everyone says) or even just download a compliance report or any single report, I get the messages immediately....error downloading......boom that's it, nada have restarted software, reinserted card (one that came with machine and was just read by Dr. 2 weeks ago), I did insert the card with it locked by the way. But I have tried about every angle to get it to read.

Now I can bring the card up in Win Explorer no problem, read the raw files with notepad (shame it's all goobly gook hex), work with the files, copy, etc.
I even tried running the Software in Win XP SP3 mode....no go. File was approx 123 meg or so....seems this is about the right size, didn't have any problems downloading on my fiber to the house 6gb line, just a minute or so to download.

I'm up for some help here.....PS this is ver 4.3 too.
It's got this Tiger by the tail and yanking real hard.

Any suggestions?
07-22-2014 04:25 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #672
RE: ResScan CPAP Reporting Software (current version: 4.3)
Hi saytar
Did you create new patient file?

As an alternative, you can also download SleeyHead
http://www.apneaboard.com/forums/Thread-...e-software
07-22-2014 05:32 AM
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jcarerra Offline

Advisory Members

Posts: 284
Joined: Jun 2014

Machine: ResMed S9 Adapt SV
Mask Type: Full face mask
Mask Make & Model: Quattro
Humidifier: H5i
CPAP Pressure: min/max EPAP 9/15 min/max PS 4
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #673
RE: ResScan CPAP Reporting Software (current version: 4.3)
(07-22-2014 05:32 AM)zonk Wrote:  Hi saytar
Did you create new patient file?

As an alternative, you can also download SleeyHead
http://www.apneaboard.com/forums/Thread-...e-software

That is critical. And 'open' the patient file (whatever name you gave it) in resscan before clicking the download icon.

If not that, it is a puzzling problem.
07-22-2014 08:12 AM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,995
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #674
RE: ResScan CPAP Reporting Software (current version: 4.3)
(07-22-2014 04:25 AM)saytar Wrote:  Buuuuuuuuuuuuuuttttttttttt when I go to download (all data as everyone says) or even just download a compliance report or any single report, I get the messages immediately....error downloading......boom that's it,

Sounds like a munged up data card. Probably has a corrupt file in there somewhere causing ResScan to choke. This is not a common problem but it sounds like you've been using the card for a year and the doctor has downloaded from it several times. Lots of chances there for something to go wrong.

I would get a new card and start with a new patient name in ResScan.

I would also install SleepyHead and see if it can read your card. It's better software anyway.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-22-2014 11:34 AM
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rixcomp Offline

New Members

Posts: 1
Joined: Jul 2014

Machine: unsure
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: unsure
CPAP Pressure: 4 to 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #675
RE: ResScan CPAP Reporting Software (current version: 4.3)
Do I need special hardware to read the SD Card?

Thinking-about
07-23-2014 05:09 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #676
RE: ResScan CPAP Reporting Software (current version: 4.3)
(07-23-2014 05:09 PM)rixcomp Wrote:  Do I need special hardware to read the SD Card?

Thinking-about
What machine are you using?
If the machine uses an SD card, you only need card reader
Some computers have built-in SD card slot

Welcome
(This post was last modified: 07-23-2014 05:17 PM by zonk.)
07-23-2014 05:11 PM
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jcarerra Offline

Advisory Members

Posts: 284
Joined: Jun 2014

Machine: ResMed S9 Adapt SV
Mask Type: Full face mask
Mask Make & Model: Quattro
Humidifier: H5i
CPAP Pressure: min/max EPAP 9/15 min/max PS 4
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #677
RE: ResScan CPAP Reporting Software (current version: 4.3)
(07-23-2014 05:09 PM)rixcomp Wrote:  Do I need special hardware to read the SD Card?

Not if your computer has a built-in SD card reader slot.
If not, You will have to buy a card reader.
07-23-2014 05:12 PM
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ttbr83 Offline

New Members

Posts: 1
Joined: Jul 2014

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Activa
Humidifier: H5i
CPAP Pressure: 6 - 12
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #678
RE: ResScan CPAP Reporting Software (current version: 4.3)
(04-21-2014 03:39 PM)Shy Di Wrote:  I downloaded the software, checked file size, installed, and it won't launch. I keep getting a "pure virtual function called" error. Reinstalled, repaired, and ran as administrator and still no luck. has anyone else experienced and found a fix for this problem?

I was getting the "pure virtual function called" error also. I am running Win7 x64. I was able to get ResScan 4.3 working by running the program in compatibility mode, "Windows XP (Service Pack 3)" . Worked on both my Desktop and Laptop running Win7 x64.
07-26-2014 02:53 PM
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TheBigUnit Offline

Members

Posts: 7
Joined: Jun 2014

Machine: Resmed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Resmed Airfit N10
Humidifier: Resmed HP5i
CPAP Pressure: 6.2 to 13.9
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #679
RE: ResScan CPAP Reporting Software (current version: 4.3)
Have you tried re-downloading the installer? I currently run it on a windows 7 laptop (32 bit with built in card reader) and a windows 7 desktop (64 bit with plug in cheapo usb card reader) and it's all working well without having to configure any compatibility settings.

Like ttbr83 says, you could right click on it and select troubleshoot to see if compatibility settings helps you. I'm pretty sure I remember reading that the 64bit installations might need compatibility settings to work.
(This post was last modified: 07-27-2014 09:06 AM by TheBigUnit.)
07-27-2014 09:03 AM
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Skypilot Offline

Preferred Members

Posts: 96
Joined: Jun 2014

Machine: ResMed Hire
Mask Type: Nasal pillows
Mask Make & Model: AIRFITâ„¢ P10 nasal pilow
Humidifier: H5i Humidifier
CPAP Pressure: Doc said to try 12; was 14
CPAP Software: ResScan SleepyHead

Other Comments: The land of Nod is but a dream.

Sex: Undisclosed
Location: Canberra, Australia

Post: #680
RE: ResScan CPAP Reporting Software (current version: 4.3)
(07-27-2014 09:03 AM)TheBigUnit Wrote:  [Snip] I'm pretty sure I remember reading that the 64bit installations might need compatibility settings to work.

ResScan 4.3 works well for me on Win 7 64 (and an old laptop Win xp with 2 gig RAM) without any compatibility settings.
07-27-2014 08:42 PM
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