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ResScan CPAP Reporting Software (current version: 5.5) [Archived Discussions]
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komodo Offline

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Posts: 1
Joined: Oct 2014

Machine: Resmed S8 VPAP Auto 25
Mask Type: Nasal pillows
Mask Make & Model: Respironics Comfort gel blue
Humidifier: Resmed 4i
CPAP Pressure: 11 - 20
CPAP Software: ResScan

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Sex: Male
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Post: #741
Brick RE: ResScan CPAP Reporting Software (current version: 5.1)
Another newbie checkin' in to say thank you for the ResScan hookup.


Download to installation took under 10 minutes. :grin:

Used it this morning for the first time and am impressed on how quick it is compared to the version 3.1 that I had been using on my old laptop. Not sure if it's that 5.1 is any faster, or my new laptop is the reason, but either way I'm happy. SHa_biggrin5

A big Thanks for all your help! Thumbs-up-2
10-13-2014 10:38 AM
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Butcher Offline

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Posts: 1
Joined: Oct 2014

Machine: s8
Mask Type: Full face mask
Mask Make & Model: res med
Humidifier: none
CPAP Pressure: 12
CPAP Software: Not using software

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Sex: Male
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Post: #742
RE: ResScan CPAP Reporting Software (current version: 5.1)
Hello I downloaded the rescan software but my windows 7 wont open the file to install can someone tell what they opened the file with?Thanks
10-14-2014 09:52 AM
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orders802@aol.com
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Post: #743
RE: ResScan CPAP Reporting Software (current version: 5.1)
I installed the ResScan 5.1 software on a Windows 8.1 laptop with no errors. I can read the ResMed SD card with windows explorer, so I know there is data on my SD card. I followed the instructions to select all data, but no data gets loaded from the SD card. In the notes section of the tool, it says error during down load.

Is anyone else that is using windows 8.1 have the same issue?
10-15-2014 01:26 PM

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orders802@aol.com
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Post: #744
RE: ResScan CPAP Reporting Software (current version: 5.1)
I found my problem. I forgot to lock my SD card (Make it Read Only) before I put it into the laptop card reader, and windows 8.1 was writing some hidden files on the SD Card. Luckily the S9 removed the hidden files when I inserted back into the machine.
10-16-2014 12:57 PM
jcarerra Offline

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Posts: 284
Joined: Jun 2014

Machine: ResMed S9 Adapt SV
Mask Type: Full face mask
Mask Make & Model: Quattro
Humidifier: H5i
CPAP Pressure: min/max EPAP 9/15 min/max PS 4
CPAP Software: ResScan

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Sex: Male
Location: Florida

Post: #745
RE: ResScan CPAP Reporting Software (current version: 5.1)
(10-16-2014 12:57 PM)orders802@aol.com Wrote:  I found my problem. I forgot to lock my SD card (Make it Read Only) before I put it into the laptop card reader, and windows 8.1 was writing some hidden files on the SD Card. Luckily the S9 removed the hidden files when I inserted back into the machine.
There are at least a couple of threads here discussing this issue.

Do a search for [system volume information] and enter my username in the Search by Username block.
10-16-2014 01:07 PM
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billdeboard Offline

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Posts: 8
Joined: Oct 2014

Machine: RESMED S9
Mask Type: Full face mask
Mask Make & Model: Mirage Quattro
Humidifier: RESMED S9
CPAP Pressure: 12
CPAP Software: ResScan

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Sex: Male
Location:

Post: #746
Angry RE: ResScan CPAP Reporting Software (current version: 5.1)
    Installed the 5.1 ResScan on my laptop, popped my ResMed SD Card into the slot, started the software, tried to download data without a patient (read only) or create a new patient.

I got the same error message: (see attached JPG file)
"Access Denied, Unable to save and/or access patient data. Please contact your system administrator in regard to patient file access privileges."

After an "OK" to the error message, I am back at the startup choices.

I did take my SD card to my CPAP supplier and they read the SD card fine, and printed a 2-page summary of data for me.

How do I "...contact my system administrator to get patient file access privileges..."?
   
10-20-2014 10:34 AM
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PaytonA Offline
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Posts: 3,005
Joined: Dec 2013

Machine: ResMed S9 VPAP Auto
Mask Type: Full face mask
Mask Make & Model: Resmed Mirage Quattro
Humidifier: H5i(distilled-top up)
CPAP Pressure: VAuto MinE14.0 MaxI 20.6 PS4.0
CPAP Software: ResScan SleepyHead

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Sex: Male
Location: Orange County,California

Post: #747
RE: ResScan CPAP Reporting Software (current version: 5.1)
Try creating a patient file for yourself first.
10-20-2014 10:43 AM
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billdeboard Offline

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Posts: 8
Joined: Oct 2014

Machine: RESMED S9
Mask Type: Full face mask
Mask Make & Model: Mirage Quattro
Humidifier: RESMED S9
CPAP Pressure: 12
CPAP Software: ResScan

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Sex: Male
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Post: #748
RE: ResScan CPAP Reporting Software (current version: 5.1)
(10-20-2014 10:43 AM)PaytonA Wrote:  Try creating a patient file for yourself first.
Yes, tried that first, same error message.

Frustrating because with two earlier CPAP machines, different manufacturers, their software was public-access and downloaded data and printed reports great.

I suspect there is some sort of key or unlock file that physicians and sleep centers get, as legitimate users of this software.
(This post was last modified: 10-20-2014 10:59 AM by billdeboard.)
10-20-2014 10:59 AM
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billdeboard Offline

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Posts: 8
Joined: Oct 2014

Machine: RESMED S9
Mask Type: Full face mask
Mask Make & Model: Mirage Quattro
Humidifier: RESMED S9
CPAP Pressure: 12
CPAP Software: ResScan

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Sex: Male
Location:

Post: #749
RE: ResScan CPAP Reporting Software (current version: 5.1)
(10-14-2014 09:52 AM)Butcher Wrote:  Hello I downloaded the rescan software but my windows 7 wont open the file to install can someone tell what they opened the file with?Thanks
Find the setup.exe file in the ResMed folder using Windows Explorer. Then double-click on that setup.exe file.
10-20-2014 11:02 AM
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jcarerra Offline

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Posts: 284
Joined: Jun 2014

Machine: ResMed S9 Adapt SV
Mask Type: Full face mask
Mask Make & Model: Quattro
Humidifier: H5i
CPAP Pressure: min/max EPAP 9/15 min/max PS 4
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Florida

Post: #750
RE: ResScan CPAP Reporting Software (current version: 5.1)
(10-20-2014 10:59 AM)billdeboard Wrote:  ...I suspect there is some sort of key or unlock file that physicians and sleep centers get, as legitimate users of this software.

No, that's not the case. Many of us have downloaded the sfw and installed it. But clearly something is a problem in your case.

I would suggest uninstalling it, reinstall, and as first action, create anew patient (you). Then, whenever you open the program, the first step before download is to open the patient.

A second hint...when you get this working and start doing downloads, you need to set the download dialog to get all data. I don't have the SD card IN right now, so can't give you the exact steps.

ALSO, when you start a download (of all data) you will get a screen to select either overwrite or discard duplicate data. ALWAYS select discard. The SD card only holds 7 days of flow data, so after seven days, if you overwrite, it writes ZERO flow data into the ResScan database for days > 7, and you lose your old flow data.

Finally, if you are using Windows 8.1, ALWAYS slide the write lock on the SD card to lock before inserting it into the computer.
(This post was last modified: 10-20-2014 11:38 AM by jcarerra.)
10-20-2014 11:21 AM
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