(10-20-2014, 10:59 AM)billdeboard Wrote: ...I suspect there is some sort of key or unlock file that physicians and sleep centers get, as legitimate users of this software.
No, that's not the case. Many of us have downloaded the sfw and installed it. But clearly something is a problem in your case.
I would suggest uninstalling it, reinstall, and as first action, create anew patient (you). Then, whenever you open the program, the first step before download is to open the patient.
A second hint...when you get this working and start doing downloads, you need to set the download dialog to get all data. I don't have the SD card IN right now, so can't give you the exact steps.
ALSO, when you start a download (of all data) you will get a screen to select either overwrite
duplicate data. ALWAYS select discard
. The SD card only holds 7 days of flow data, so after seven days, if you overwrite, it writes ZERO flow data into the ResScan database for days > 7, and you lose your old flow data.
Finally, if you are using Windows 8.1, ALWAYS slide the write lock on the SD card to lock before inserting it into the computer.