(03-09-2015, 05:49 PM)sgearhart Wrote:(03-09-2015, 04:55 PM)OldDog Wrote: I have a S9 AutoSet CPAP. I have downloaded the ResScan software and installed it using windows 8. I am running on a Apple MacBook Pro with Parallels software manager running Windows 8. The program seems to start just fine and I am able to set myself up as a patient. I have no problems running other software in Windows and can see the SD card through Windows Explorer but for some reason the ResScan software cannot find the ResMed disc when it is installed in the the SD port. I get the following message when I try to load the data from my ResMed SD card. 'Connect a flow generator or data card and try again'. Does anyone have any suggestions?
Welcome to the forum!
The first thing that comes to mind is during installation you selected an option. For ResScan to work, you can't select any options during the install. If you did that you will need to uninstall ResScan and reinstall it. . .without any options.
I hope this works for you.
Thanks for your reply:
I did the uninstall and then ran Cleaner to remove the two devices that were installed. I then reran the setup.exe file plain Jane version and did not check anything. I still get 'There are No devices available' and 'Connect a flow generator or data card and try again'.
I am not quite sure where to go from here. I'm pretty sure we do not contact ResMed.