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ResScan Error when Printing/E-Mailing/Saving Reports
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tfeuret Offline

New Members

Posts: 3
Joined: Dec 2012

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: Mirage FX
Humidifier: HumidAire 5i
CPAP Pressure: 7.0
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: USA - IL

Post: #1
ResScan Error when Printing/E-Mailing/Saving Reports
I came across an unusual error with several different versions of ResScan recently and I thought I would mention it here in the hopes that it helps someone else in the future.

The Error:

In a nut shell:
  • After generating a report in ResScan, the user clicks on either, Print, Email, Save, or Save As...
  • One or more error windows will appear, One may indicate that the program cannot write/access the temporary directory. Another may indicate that ResScan.exe caused an error in mshtml.dll
  • ResScan will eventually close

In my case, the error was caused by having Windows DEP (Data Execution Prevention) turned on for All Programs and Services rather then the default setting of just essential Windows programs and services only. Either excluding ResScan.exe from DEP or returning DEP to the default setting fixed this problem.

Given my trouble finding anything on the web about this error and the fact that this setting is somewhat hidden and not the default setting in Windows 7 and below (not sure about Windows 8), I will assume that very few people will run into this problem. If you do find ResScan crashing on you when trying to Print, Email, or Save a report - Check your Windows DEP settings!
01-21-2013 04:44 PM
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trish6hundred Offline

Advisory Members

Posts: 6,436
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: ResScan Error when Printing/E-Mailing/Saving Reports
Hi tfeuret,
WELCOME! to the forum.
Thank you for posting your findings with "ResScan.
Hang in there for more responses to your post and best of luck to you.

trish6hundred
01-21-2013 07:26 PM
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Ugly Offline

Preferred Members

Posts: 568
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #3
RE: ResScan Error when Printing/E-Mailing/Saving Reports
OMG you look just like ME!
Huhsign Offtopic
01-21-2013 08:22 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #4
RE: ResScan Error when Printing/E-Mailing/Saving Reports
tfeuret, I have ResScan on my laptop so I tried to print out a report. Except I had never printed from it before so I had to tell it where to find the printer. And then Windoze couldn't install the drivers so I had to get it from HP. Then I had to wait for it to install. Arrgghh.

Finally got to print it out.

I encountered no errors so you are probably correct in that it was how you had your computer set up. If the printer thing hadn't happened, I may have tried to duplicate your issue but decided I'd tested Karma's bite enough for one day.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


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01-21-2013 09:43 PM
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tfeuret Offline

New Members

Posts: 3
Joined: Dec 2012

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: Mirage FX
Humidifier: HumidAire 5i
CPAP Pressure: 7.0
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: USA - IL

Post: #5
RE: ResScan Error when Printing/E-Mailing/Saving Reports
(01-21-2013 09:43 PM)PaulaO2 Wrote:  I encountered no errors so you are probably correct in that it was how you had your computer set up.

This was a process that took several days and more then one Virtual Machine (using VM Ware) to track down. I should say that it MIGHT be specific to my machine/OS (Windows 7 x64bit) but I doubt it. I have come across other weird errors that are hard to track down that end with DEP being the root cause.

My problems weren't just related to Printing...any of the 4 buttons (Print, Email, Save, and Save As...) would generate the problem once the report was created on screen. It may be due in part to the WAY that ResScan generates the printed, saved, emailed files by generating a PDF first (ever notice that there is no Print option in the File menu?)

Anyway, I posted this information here in the hopes that, should someone else encounter the problem, a Google search might save a lot of frustration.

Now if I can only figure out how to edit the ResScan.xml file to get the Tidal Volume and Respitory Rate to show up for my S9 Elite in version 4.2...Thinking-about
01-23-2013 03:28 PM
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