Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

ResScan Error when Printing/E-Mailing/Saving Reports
#1
I came across an unusual error with several different versions of ResScan recently and I thought I would mention it here in the hopes that it helps someone else in the future.

The Error:

In a nut shell:
  • After generating a report in ResScan, the user clicks on either, Print, Email, Save, or Save As...
  • One or more error windows will appear, One may indicate that the program cannot write/access the temporary directory. Another may indicate that ResScan.exe caused an error in mshtml.dll
  • ResScan will eventually close

In my case, the error was caused by having Windows DEP (Data Execution Prevention) turned on for All Programs and Services rather then the default setting of just essential Windows programs and services only. Either excluding ResScan.exe from DEP or returning DEP to the default setting fixed this problem.

Given my trouble finding anything on the web about this error and the fact that this setting is somewhat hidden and not the default setting in Windows 7 and below (not sure about Windows 8), I will assume that very few people will run into this problem. If you do find ResScan crashing on you when trying to Print, Email, or Save a report - Check your Windows DEP settings!
Post Reply Post Reply
#2
Hi tfeuret,
WELCOME! to the forum.
Thank you for posting your findings with "ResScan.
Hang in there for more responses to your post and best of luck to you.
trish6hundred
Post Reply Post Reply
#3
OMG you look just like ME!
Huhsign Offtopic
Post Reply Post Reply


#4
tfeuret, I have ResScan on my laptop so I tried to print out a report. Except I had never printed from it before so I had to tell it where to find the printer. And then Windoze couldn't install the drivers so I had to get it from HP. Then I had to wait for it to install. Arrgghh.

Finally got to print it out.

I encountered no errors so you are probably correct in that it was how you had your computer set up. If the printer thing hadn't happened, I may have tried to duplicate your issue but decided I'd tested Karma's bite enough for one day.
PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.




Post Reply Post Reply
#5
(01-21-2013, 09:43 PM)PaulaO2 Wrote: I encountered no errors so you are probably correct in that it was how you had your computer set up.

This was a process that took several days and more then one Virtual Machine (using VM Ware) to track down. I should say that it MIGHT be specific to my machine/OS (Windows 7 x64bit) but I doubt it. I have come across other weird errors that are hard to track down that end with DEP being the root cause.

My problems weren't just related to Printing...any of the 4 buttons (Print, Email, Save, and Save As...) would generate the problem once the report was created on screen. It may be due in part to the WAY that ResScan generates the printed, saved, emailed files by generating a PDF first (ever notice that there is no Print option in the File menu?)

Anyway, I posted this information here in the hopes that, should someone else encounter the problem, a Google search might save a lot of frustration.

Now if I can only figure out how to edit the ResScan.xml file to get the Tidal Volume and Respitory Rate to show up for my S9 Elite in version 4.2...Thinking-about
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  RE: ResScan CPAP Reporting Software (current version: 5.1) frankresmeds9 1 79 02-23-2017, 02:47 PM
Last Post: Crimson Nape
Sad [CPAP] Res Med S9 help! Error: Settings reset to default values, please contact service pr dexter020281 14 10,850 02-18-2017, 01:22 AM
Last Post: vsheline
  BUG REPORTS for new forum software [Thread Now Closed] SuperSleeper 217 4,509 02-14-2017, 05:54 PM
Last Post: SuperSleeper
  ResMed S9 Humidifer 5i Error Message atta_gurrrrl 4 2,744 02-05-2017, 07:56 AM
Last Post: gjw
  SD Card Error (Nothing new) justMongo 3 164 02-02-2017, 10:22 AM
Last Post: Crimson Nape
  [split] ResScan - [version 5.7] Agent942 11 316 01-08-2017, 10:28 AM
Last Post: OpalRose
  ResScan Compliance Report BobF 2 267 12-22-2016, 10:55 AM
Last Post: BobF

Forum Jump:

New Posts   Today's Posts




About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.

For any more information, please use our contact form.