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ResScan Install Problem
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cglane3 Offline

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Posts: 3
Joined: Jan 2013

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage FX
Humidifier: ResMed H5i
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #1
ResScan Install Problem
I recently downloaded the ResScan software (several versions) but get an error every time I try to install it. The error is "Error 1324. The path Example, Elis? 150 contains an invalid character." I get the same error no matter which version I try to install. Does anyone know what this means and how to solve it?

Regards,
Clif
01-17-2013 08:50 AM
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trish6hundred Offline

Advisory Members

Posts: 6,446
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: ResScan Install Problem
Hi cglane3,
WELCOME! to the forum.!
Hang in there and someone will be able to help you soon .
Best of luck.

trish6hundred
01-17-2013 10:03 AM
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Ugly Offline

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Posts: 568
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #3
RE: ResScan Install Problem
(01-17-2013 08:50 AM)cglane3 Wrote:  I recently downloaded the ResScan software (several versions) but get an error every time I try to install it. The error is "Error 1324. The path Example, Elis? 150 contains an invalid character." I get the same error no matter which version I try to install. Does anyone know what this means and how to solve it?

Regards,
Clif

What OS are you using?
Let's pull out the manual and see what it says.
Doesn't list error numbers. So let's start with that.
Also, try installing the program in Administrator mode.
Sometimes that's all it takes.
01-17-2013 12:07 PM
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zonk Offline

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Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #4
RE: ResScan Install Problem
have you tried to download sleepyHead
SleepyHead supports the S9 and works with windows and Mac computers
01-17-2013 03:31 PM
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cglane3 Offline

New Members

Posts: 3
Joined: Jan 2013

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage FX
Humidifier: ResMed H5i
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #5
RE: ResScan Install Problem
I am using a Windows 7 Home Premium machine.
I have not yet tried but will download and give it a try.
01-18-2013 08:19 AM
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Ugly Offline

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Posts: 568
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #6
RE: ResScan Install Problem
(01-18-2013 08:19 AM)cglane3 Wrote:  I am using a Windows 7 Home Premium machine.
I have not yet tried but will download and give it a try.

Yeah that's what I use and ResScan works.
The following details do NOT mention Windoze 7 Home Premium but it works anyhow.
IMPORTANT NOTE: The following is directly from the ResMed website.
It mentions installation of the drivers but as you've been warned here, DON'T DO IT.

ResMed's install instructions:

Before you install ResScan, please ensure the following:
•You have Administrator privileges to the PC(s) you intend to install the software on.
•You have write access to the installation directory in order to run ResScan.
•ResScan can be installed on Windows XP SP2, Windows Vista Business, Windows Vista Home Premium or Windows 7 Professional 32 and 64 bit.
•If storing ResScan Patient Folders to a remote server or drive, you have write/read access to this location.
•You need to make sure that Internet Explorer 5.5 (or greater) has been installed on your computer.
•If you are unsure of any of these items, contact your computer administrator before proceeding.

Installation

Ensure that all other applications are closed before beginning ResScan installation.
1. After the download is complete, locate the file where it was saved.
2. Click on the file and open it to commence the software installation. The installation process will start automatically.
3. The install program prompts you through the installation process. Follow the instructions on the screen.
During installation, one of the dialogs asks you to choose a Complete or Custom installation. Choose Custom to change the installation directory from the default location.
During installation, a dialog will ask you whether you want to install the drivers for the ResScan USB Adapter (S9 devices), ResScan Data Card Reader (S8 devices) and ResMed USB Direct Connection (Stellar). This is the preferred method of installing the drivers if they are not already installed on your machine.
When the installation program has completed copying all the necessary files to your computer, the Installation Completed dialog box is displayed.
4.Click the Finish button to close the Installation Completed dialog box.
Note: Existing custom reports are not deleted during the upgrade.
5. Your computer may need to be restarted. If a dialog box advises you to restart, you must do so in order to have access to the ResScan software.

You will now be able to start ResScan using the ResScan icon on the desktop. If the icon is not available, start ResScan using the Windows Start menu.
(This post was last modified: 01-18-2013 10:49 AM by Ugly.)
01-18-2013 10:47 AM
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PaulaO2 Offline
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Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #7
RE: ResScan Install Problem
Quote:During installation, a dialog will ask you whether you want to install the drivers for the ResScan USB Adapter (S9 devices), ResScan Data Card Reader (S8 devices) and ResMed USB Direct Connection (Stellar). This is the preferred method of installing the drivers if they are not already installed on your machine.
When the installation program has completed copying all the necessary files to your computer, the Installation Completed dialog box is displayed.

DO NOT install these drivers. Removal of them after installation is nearly impossible. Your installation will not work.

Ugly, the instructions for downloading and installing the software are included in the email folks get when they request the software. Most of the instructions for the DMEs do not apply to us.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
01-18-2013 12:40 PM
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cglane3 Offline

New Members

Posts: 3
Joined: Jan 2013

Machine: ResMed S9 Elite
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage FX
Humidifier: ResMed H5i
CPAP Pressure: 10
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #8
RE: ResScan Install Problem
Thanks to all for the great information! I downloaded SleepyHead and it installed just fine and works great. I now just need to learn how to interpret all the data. I've been using my CPAP machine for just over a month now and it has provided no releif, in fact it has made my sleep pattern even worse. But I'll kepp plugging along to see if things improve over time.

Thanks again!!
01-18-2013 06:33 PM
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Ugly Offline

Preferred Members

Posts: 568
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #9
RE: ResScan Install Problem
(01-18-2013 12:40 PM)PaulaO2 Wrote:  
Quote:During installation, a dialog will ask you whether you want to install the drivers for the ResScan USB Adapter (S9 devices), ResScan Data Card Reader (S8 devices) and ResMed USB Direct Connection (Stellar). This is the preferred method of installing the drivers if they are not already installed on your machine.
When the installation program has completed copying all the necessary files to your computer, the Installation Completed dialog box is displayed.

DO NOT install these drivers. Removal of them after installation is nearly impossible. Your installation will not work.

Ugly, the instructions for downloading and installing the software are included in the email folks get when they request the software. Most of the instructions for the DMEs do not apply to us.

Perhaps, but installing the program as administrator was the point I wanted to suggest because it may make installing easier (or possible).
01-18-2013 06:40 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #10
RE: ResScan Install Problem
(01-18-2013 06:33 PM)cglane3 Wrote:  Thanks to all for the great information! I downloaded SleepyHead and it installed just fine and works great. I now just need to learn how to interpret all the data. I've been using my CPAP machine for just over a month now and it has provided no releif, in fact it has made my sleep pattern even worse. But I'll kepp plugging along to see if things improve over time.

If you have any questions, just ask.

The things I look for are the length of the events more than the actual number of them. Next I look at the leak rate. I think the rule of thumb is to keep it below 24mL. You can look up your mask's "intentional leak rate" which is the air coming out the vent hole. You can find that at the manufacturer's site. You want to keep the leak rate below that amount.

After that I look at the flow rate and the volume. Sometimes I look at snore but not as often as I used to.

You can filter out what you don't want to see. At the bottom right of the Daily screen is a drop down menu. It is black and green, it is visible. Click whatever you don't want to see and it changes to black and red.

Be sure to also check out terms at both Apnea Board's Wiki and SleepyHead's Wiki.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
01-18-2013 07:40 PM
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