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ResScan cannot see my SD Card
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cavemanus Offline

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Posts: 2
Joined: Sep 2015

Machine: ResMed S9 VPAP
Mask Type: Full face mask
Mask Make & Model: Quatro FX
Humidifier: ResMed
CPAP Pressure: 11
CPAP Software: Not using software

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Sex: Male
Location:

Post: #1
ResScan cannot see my SD Card
CPAP EQUIPMENT: ResMed VPAP S9, Quatro FX full face mask
SOFTWARE: ResScan version 5.4.1

I have just installed ResScan. Everything went fine and I did NOT download any of the three drivers offered during the install. Program opens fine and I created a patient file. I then locked my SD card and inserted it into an Epson printer with an SD slot. The printer is connected to my Windows XP PC via USB. The printer recognized the card and my PC shows the card as drive Z:\. I can see the data on the SD card when I click on it in Windows.

When I click "Download data" in ResScan I get a message saying "There are NO devices available" and "Connect a flow generator or data card and try again." There are no options I can find in ResScan to point it to this printer Z:\ drive.

Any thoughts on how to point ResScan to the SD card or opinions on why it is not "seeing" the SD card? Thank you!
09-25-2015 01:37 PM
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eseedhouse Offline

Advisory Members

Posts: 881
Joined: Dec 2014

Machine: ResMed Airsense 10 Autoset
Mask Type: Full face mask
Mask Make & Model: SimPlus
Humidifier: ResMed
CPAP Pressure: 7-10
CPAP Software: SleepyHead

Other Comments: Also on supplemental O2 at 3L/min. while sleeping.

Sex: Male
Location: Victoria, British Columbia

Post: #2
RE: ResScan cannot see my SD Card
You have to make sure the SD card on your printer is mounted as a logical drive on the local computer. I have never heard of a printer with an SD card but if it exposes the card on your local network you can mount it as a network disk drive. I don't know of ResScan could see it even then, though. All these hardware manufacturer software apps seem to be about five to ten years behind the trend.

For example I have several Ham radios and the programming software that comes with them seems to think we are all still using Windows XP.

SleepyHead can see a local logical drive if it will work for you. Otherwise you can get a reader for an SD card pretty cheaply these days.

Ed Seedhouse
VA7SDH

I am neither a Doctor, nor any other kind of medical professional.

Actually you know, it is what it isn't.
09-25-2015 03:51 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #3
RE: ResScan cannot see my SD Card
I'm not sure about the printer card setup either, my laptop have an SD card slot and works fine or you can get separate SD card reader, keep it simple. Also, doesn't hurt to reboot the computer

Good luck and welcome aboard
09-25-2015 04:05 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #4
RE: ResScan cannot see my SD Card
The other thing can think of, uninstall and reinstall ResScan without installing the drives
09-26-2015 02:14 AM
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justMongo Offline

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Posts: 3,851
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #5
RE: ResScan cannot see my SD Card
Any known issue with V 5.4 on Win XP?

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09-26-2015 11:39 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #6
RE: ResScan cannot see my SD Card
(09-26-2015 11:39 AM)justMongo Wrote:  Any known issue with V 5.4 on Win XP?
ResScan clinical guide say .... you'll need at least Windows XP SP2 or later

Is Windows XP still supported? https://www.microsoft.com/en-us/WindowsForBusiness/end-of-xp-support
After 12 years, support for Windows XP ended April 8, 2014. There will be no more security updates or technical support for the Windows XP operating system. It is very important that customers and partners migrate to a modern operating system such as Windows 8.1.
09-26-2015 03:39 PM
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cavemanus Offline

New Members

Posts: 2
Joined: Sep 2015

Machine: ResMed S9 VPAP
Mask Type: Full face mask
Mask Make & Model: Quatro FX
Humidifier: ResMed
CPAP Pressure: 11
CPAP Software: Not using software

Other Comments:

Sex: Male
Location:

Post: #7
RE: ResScan cannot see my SD Card
I bought a card reader and all is working well.
Thanks for the input!
(This post was last modified: 09-27-2015 07:38 PM by cavemanus.)
09-27-2015 07:37 PM
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rick.hantz Offline

Members

Posts: 5
Joined: Oct 2015

Machine: Resmed
Mask Type: Nasal mask
Mask Make & Model: Mirage II
Humidifier: Hi
CPAP Pressure: 11-15
CPAP Software: ResScan

Other Comments:

Sex: Male
Location:

Post: #8
RE: ResScan cannot see my SD Card
I'm running into a similar problem--exact same error message.
I think it's looking for a device directly attached to the computer (does a scan).
You might try a cheap $10 USB SD card reader plugged directly into the computer.

My ResMed smartcard reader is a custom high security one, and doesn't seem to completely install on Windows 10.
I should have an old XP laptop to try it on.
10-09-2015 10:31 PM
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