ResScan install problem

[Malcolm Dann]

I have installed ResScan 5.9 from the downloaded zip file, created a new patient but when I hit “download ResScan tells me there are no devices available even though my SD card reader is installed and recognized you Windows. 

Am I missing something?

Regards,

Malcolm

[AlanE]

Check this post: http://www.apneaboard.com/forums/Thread-...d=99#pid99

Please note the part about not installing any drivers unless you actually have that part of the machine.

INSTALLATION WARNING:

During the first part of the software installation, it will ask you if you want to install their 3 proprietary drivers. DO NOT CHECK any of the 3 boxes for these drivers, unless you have one of the following three ResMed-brand devices:

1) ResMed S9 USB Adapter (P/C: 36950) or ResMed S8 USB Adapter (P/C: 22203)

2) ResMed's ResScan Data Card Reader (P/C: 22207) or ACR 38U Smart Card Reader

3) ResMed Stellar ventilator machine with direct USB connection

Some users have reported that installing these drivers makes the ResScan program non-functional. If you're not sure what to do, try installing the software without the drivers first to see if the program runs properly without them.

[Malcolm Dann]

I did not install any drivers per the above instructions. When I try to load the files from the SD card, the program cannot find the files or the card (?).
I have the card attached to a reader and USB connection. I set up myself as patient or user, but when I click to import the data the program tells me it does not recognize any devices. There does not seem to be a way to browse for the data either.

Thanks for replying to my post - if you have other suggestions, I’m all ears.

Malcolm

[AlanE]

Does your USB reader show up in explorer with a drive letter?

[Malcolm Dann]

Yes - Windows recognizes the card reader and assigns a drive letter.

[AlanE]

What drive letter?
Is the card formatted for exFAT, FAT, FAT32?

[AlanE]

The point I'm trying to get at is ResScan may not recognize it as a USB device if the drive letter is typically used for CD drives. Anything below E or if the SD card is not formatted as one of the FAT types, it may think it is a hard drive.

I supposed I should have also verified you are a windows user. If you are using a virtual machine or an emulator, you'll need to make sure that USB device is visible to programs in the VM or emulator and not captured by the host.