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ResScan problems with printing/saving report
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JumpStart Offline

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Posts: 297
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model:
Humidifier: ResMed H5i
CPAP Pressure: 10 - 20 (auto range)
CPAP Software: ResScan SleepyHead

Other Comments: ResMed Mirage Quattro

Sex: Male
Location: Houston, Texas

Post: #1
ResScan problems with printing/saving report
I am trying to print and/or save a report to fax/email to my sleep doc before a telephone conference. In the Report window, after the report has prepared and completed, if I select Print, or Save, or Save As, ResScan burps and eventually completely closes. Nothing is printed, and nothing is saved. I tried a Repair, without success, and then uninstalled ResScan, cleaned the registry, did a clean install as admin, and still no joy. Anybody else having this problem? This is new to me, although I have never saved anthing other than the 30 day compliance report before. Once saved as a pdf, it is easy to print.

Breathing keeps you alive. And PAP helps keep you breathing!
04-27-2012 12:27 PM
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zonk Offline

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Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: ResScan problems with printing/saving report
I don't know usually my son does everything for me. If you,re trying to do a report for a month may be do it for a week and see what happen.
04-27-2012 03:15 PM
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JumpStart Offline

Preferred Members-2

Posts: 297
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model:
Humidifier: ResMed H5i
CPAP Pressure: 10 - 20 (auto range)
CPAP Software: ResScan SleepyHead

Other Comments: ResMed Mirage Quattro

Sex: Male
Location: Houston, Texas

Post: #3
RE: ResScan problems with printing/saving report
(04-27-2012 03:15 PM)zonk Wrote:  I don't know usually my son does everything for me. If you,re trying to do a report for a month may be do it for a week and see what happen.

Doesn't matter what period I choose, or whether I want to Email, Save, Save As, Print, whatever. It waits for about 10 seconds, then begins to flash - almost too fast to see - some small windows, then closes. When it restarts, it says it closed incorrectly and do I want to look at the last patient files.

Breathing keeps you alive. And PAP helps keep you breathing!
04-27-2012 06:08 PM
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greatunclebill Offline

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Posts: 549
Joined: Feb 2012

Machine: Respironics System one Auto A-Flex
Mask Type: Full face mask
Mask Make & Model:
Humidifier: System one
CPAP Pressure: 8-12
CPAP Software: SleepyHead EncoreViewer

Other Comments: quattro fx full face

Sex: Male
Location: L.A. (Lower Alabama)

Post: #4
RE: ResScan problems with printing/saving report
(04-27-2012 06:08 PM)JumpStart Wrote:  
(04-27-2012 03:15 PM)zonk Wrote:  I don't know usually my son does everything for me. If you,re trying to do a report for a month may be do it for a week and see what happen.

Doesn't matter what period I choose, or whether I want to Email, Save, Save As, Print, whatever. It waits for about 10 seconds, then begins to flash - almost too fast to see - some small windows, then closes. When it restarts, it says it closed incorrectly and do I want to look at the last patient files.
somebody help me remember where. there's a list of logs or messages someplace that shows every error message the computer produces. it may be in there or maybe resscan has its own .log file.

edit - try control panel - administrative tools - event viewer. see if you can find something in there.
(This post was last modified: 04-27-2012 06:21 PM by greatunclebill.)
04-27-2012 06:14 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: ResScan problems with printing/saving report
Just wanted to mention (before nodding off again bad night last night) may help or may not Dont-know
Look at the resscan clinical guide to create, save and email a report
[trouble shooting
Cannot create reports
Do not have the correct version of Internet Explorer
Install Internet Explorer 5.5 (or greater)]
04-27-2012 06:25 PM
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b360155 Offline

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Posts: 265
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Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: ResMed Quattro FX & Quattro Air
Humidifier: ResMed H5i
CPAP Pressure: 11.4
CPAP Software: ResScan SleepyHead

Other Comments: CMS50-D Plus Pulse Oximeter!

Sex: Male
Location: North Richland Hills, TX

Post: #6
RE: ResScan problems with printing/saving report
(04-27-2012 12:27 PM)JumpStart Wrote:  I am trying to print and/or save a report to fax/email to my sleep doc before a telephone conference. In the Report window, after the report has prepared and completed, if I select Print, or Save, or Save As, ResScan burps and eventually completely closes. Nothing is printed, and nothing is saved. I tried a Repair, without success, and then uninstalled ResScan, cleaned the registry, did a clean install as admin, and still no joy. Anybody else having this problem? This is new to me, although I have never saved anthing other than the 30 day compliance report before. Once saved as a pdf, it is easy to print.

I just tested on my PC and what you describe doesn't happen at all on mine. First on the start screen, I open my patient file. Then I choose reports under option 4. I then highlight the dates that I want the report to cover on the Data Browser box on the left side of the screen. Next, I choose the type of report I want to see from the drop down pre-formatted reports list at the top. If you choose one of the reports without detailed data, a report pops up on the screen instantaneously. If you chose a report with detailed data, then another pop up box opens and you choose the dates that you want detailed data graphs. The more detailed data graphs you choose, the longer it takes to complete the report. Once the report is complete, I hit the print button and it opens up a copy of the report in a new window in Adobe Reader. Then I hit the print button and it printed. Also tried save as and that worked just fine as well. I'm not getting any flashing windows at all like you mention.Dont-knowDont-know

We're all family here...you can call me B36 if you'd like!Cool
04-27-2012 06:46 PM
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JumpStart Offline

Preferred Members-2

Posts: 297
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model:
Humidifier: ResMed H5i
CPAP Pressure: 10 - 20 (auto range)
CPAP Software: ResScan SleepyHead

Other Comments: ResMed Mirage Quattro

Sex: Male
Location: Houston, Texas

Post: #7
RE: ResScan problems with printing/saving report
Yes, that is the way it worked for me before, and when I printed my 30 day compliance report to take with me to my dr appointment. It doesn't now.

Breathing keeps you alive. And PAP helps keep you breathing!
04-27-2012 10:28 PM
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greatunclebill Offline

Members-b

Posts: 549
Joined: Feb 2012

Machine: Respironics System one Auto A-Flex
Mask Type: Full face mask
Mask Make & Model:
Humidifier: System one
CPAP Pressure: 8-12
CPAP Software: SleepyHead EncoreViewer

Other Comments: quattro fx full face

Sex: Male
Location: L.A. (Lower Alabama)

Post: #8
RE: ResScan problems with printing/saving report
(04-27-2012 10:28 PM)JumpStart Wrote:  Yes, that is the way it worked for me before, and when I printed my 30 day compliance report to take with me to my dr appointment. It doesn't now.

i wonder if your resscan installation is corrupted or the section you are trying to click is lying over a bad sector on the hard drive. i don't recall if you said you did uninstall, reinstall or not. it might work.
04-27-2012 10:42 PM
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JumpStart Offline

Preferred Members-2

Posts: 297
Joined: Feb 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model:
Humidifier: ResMed H5i
CPAP Pressure: 10 - 20 (auto range)
CPAP Software: ResScan SleepyHead

Other Comments: ResMed Mirage Quattro

Sex: Male
Location: Houston, Texas

Post: #9
RE: ResScan problems with printing/saving report
(04-27-2012 12:27 PM)JumpStart Wrote:  .... I tried a Repair, without success, and then uninstalled ResScan, cleaned the registry, did a clean install as admin, and still no joy.

I tried the reinstall, as stated above, three different times. The only change between when it was working and now is the updates I have gotten via MS as security fixes. I also downloaded another copy of ResScan, but its hash matched the one I already had, so there are no changes to consider. Not only aggravating, but rather puzzling.

Breathing keeps you alive. And PAP helps keep you breathing!
04-28-2012 08:50 AM
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greatunclebill Offline

Members-b

Posts: 549
Joined: Feb 2012

Machine: Respironics System one Auto A-Flex
Mask Type: Full face mask
Mask Make & Model:
Humidifier: System one
CPAP Pressure: 8-12
CPAP Software: SleepyHead EncoreViewer

Other Comments: quattro fx full face

Sex: Male
Location: L.A. (Lower Alabama)

Post: #10
RE: ResScan problems with printing/saving report
(04-28-2012 08:50 AM)JumpStart Wrote:  
(04-27-2012 12:27 PM)JumpStart Wrote:  .... I tried a Repair, without success, and then uninstalled ResScan, cleaned the registry, did a clean install as admin, and still no joy.

I tried the reinstall, as stated above, three different times. The only change between when it was working and now is the updates I have gotten via MS as security fixes. I also downloaded another copy of ResScan, but its hash matched the one I already had, so there are no changes to consider. Not only aggravating, but rather puzzling.

ok then, try this. roll your computer back to the date it last worked good. you can then reinstall the updates one at a time and see when it happens. alternately, i think there is a way to uninstall updates. back in the old days when windows re-installs were easier i've been known to get pixxed off and re-install the whole darn thing because of something like this. grrrrrrr...
04-28-2012 09:11 AM
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