(09-23-2014 04:34 AM)peteandamanda2 Wrote: I’m planning on ordering a ResMed AirSense 10 AutoSet for Her from a supplier in America, as others on the forum have done.
Currently using a loan ResMed AirSense 10 AutoSet in Australia, which has had the AutoSet for Her program loaded by the supplier here. I was able to use the Clinical Menu to switch between AutoSet and AutoSet for Her to try each. Previously I loaned a S9 AutoSet.
I'm an Aussie too and I bought my AirSense A10 AutoSet from Supplier #10
a few weeks ago, not the for her version though as they did not have them available except for pre order and my rental period on the S9 AutoSet I was using was coming to an end and so I decided not to wait. I looked at a couple of other suppliers with similar pricing but they would not ship ResMed machines to Oz.
(09-23-2014 04:34 AM)peteandamanda2 Wrote: I was wondering if other forum users have had any issues with ResMed machines bought from overseas?
No problems so far, but I have only been using it for a little over 2 weeks. Customer service was good, shipping was pretty quick and with good tracking and it was packaged well.
(09-23-2014 04:34 AM)peteandamanda2 Wrote: Has anyone ever had to update the software (like you would update drivers or firmware on a PC) on a ResMed machines, especially one bought overseas?
While using ResScan 5.1 to examine the data on the SD card, I found something interesting.
Select Device button
Select the drive letter for the SD Card
While initially it shows the correct device type, clicking the down arrow shows a complete list of possible devices, including AirSense 10 AutoSet for Her (AMER)
I’m wondering if the (AMER) ones are specific to the American market – maybe they simply default to Fahrenheit instead of Celsius.
I can't help with the firmware update question for the machine itself but hopefully someone else who has more experience will come along and answer that question. I don't use Rescan either and I'm a Mac user, I was using Sleepy Head with the S9 and am just waiting for the next update to support the A10 machines which I believe is a few weeks away.
As for the settings for the American market, my machine arrived set up to fahrenheit but it was an easy change in the clinical menu to change it to celsius. The plug on the end of the power cord was of course one suited to US outlets but the supplier has the option of purchasing an adapter for around $10 which I did and I haven't had any problems with that. If I do have any problems in the future I will just buy a new cord - the one that runs from the power brick to the outlet. The machine itself was manufactured in Australia.
(09-23-2014 04:34 AM)peteandamanda2 Wrote: Another regional difference I have noticed is in the Technical specifications
Technology used: CDMA (USA and Canada only)
2G GSM (all regions except USA and Canada)
The Clinical Menu leads to options, and if you continue to scroll to the bottom, the final option is About.
This contains information such as Serial Number, wireless provider, wireless type, service and signal strength and internal modem.
I assume a machine from the American market would use CDMA. Telstra switched off the CDMA network in 2008 in Australia. The Clinical guide contains a note saying “Therapy data might not be transmitted if used outside of the country or region of purchase.”
The SD card and ResScan program appear to be a way to exchange Therapy Data if required.
The little light in the top right of the screen where the wireless signal strength is displayed shows that mine is offline/no coverage. This doesn't bother me at all as I have no intention of letting anyone remotely change my settings and I have no need for anyone else to monitor my progress remotely.
My sleep doc asks that patients take in their whole machine to appointments, the tech there removes the SD card and downloads the data to Rescan, talks through the charts with the patient and has a chat about any issues with the machine or settings, then its into the doc for a consult and if there are any setting changes to be made, pop back into the tech to have them done. I'm very lucky with my sleep doc, he is happy for me to manage my own therapy and when I said I was going to buy a machine from the US he told me if I had any problems with the settings when it arrived to call in with the machine and his tech would make any adjustments
I had no problems getting everything set up as it needed to be for me, just pressing a couple of buttons to enter the clinical settings mode and then it was easy to navigate and make the changes.
Good luck !