I was initially concerned that my DME might be looking at the settings on my machine (assuming that it sends the settings, too) and see I was changing things, but it's become apparent that all they paid Resmed for was the MyAir data to see if I am compliant. I just cleared my first 30 days compliant--and that's all my insurer requires--so I don't think my DME will be looking any more. Woo hoo!
I recently got a ResMed S10 system. The machine report of 2 smiley faces did not provide enough data to see what was happening. I installed MyAir, which gave a little more information. The data failed to download after one time. I made 5 or 6 telephone calls to ResMed, one of which did call back and left a message I need to provide the serial number when leaving a message for them; leaving a message is the ONLY way to access tech help. Several times after leaving a message or a webmail, my data would appear in MyAir. I assume that they transferred the data to may account since it has never downloaded through my myAir. The one reply to a webmail message, I responded with another question and have not heard back. I reckon since I replied to it later blasting them for non-tech support, I will never hear from them.
When I questioned downloading the data from MyAir, I was informed that it could not be done; I think you can access only the last 30 days. When I asked about a the program my supplier used in a webmail, I was informed it was only available to medical professionals--not to users--the customer that paid for the product! To get the program, you had to create certified professional account.
I downloaded sleepyhead which accessed the data from the SD card. It presents one heck of a lot of analyses. I am overwhelmed and need to determine what is important to determine if my sleep is improving. I would also like to compare data with my FitBit Flex.
Comments on these forums talk about ResScan program which I assume is the ResMed's "professionals only" program. I will try to find a copy to download. I have my 1st evaluation with the sleep doctor soon; maybe he will provide the program.
While I think this product has help my sleep, I am unable to quantify it. I feel the lack of ResMed's technical help is a disgraceful. They seem to have no concept of who pays for their products. I really appreciate this forum to fill the gap.
My Air is good for..................well, nothing really. It is hopelessly lacking in detail. It is there for cheerleading - to encourage you to keep using your machine because a large portion of people give up on xPAP.
08-23-2015, 10:19 AM
(This post was last modified: 08-23-2015, 10:20 AM by AlanE.)
Some people do like it for that reason; the simplicity. They may not care to see all the graphs and numbers that other software like Sleepyhead gives them. To each his own I guess. I have myair. used it for a week and then ditched it when I started using SH and ResScan.
Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.
I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses.