I am having the same problem. first time started within about a month of use of my new S10. so I sent it in to [link removed] Supplier #1
for repair--a big pain, as I have to pay for shipping and insurance, and they will not supply a loaner, except for an exorbatant fee. Back to using my S9. The said that it would take up to 4 weeks to assess and repair.
Well, they gave me a new unit. This one has lasted 2-3 months, and the same thing happened again. No injury, drop, fall or other problem. Worked one day, didn't the next. Yes, the SmartStart works, and I am getting by, but I need to send in for warranty repair. I urge all with this problem still under warranty to get it fixed, as i suspect the problem is far more widespread than has been reported.
the expense of shipping the unit with insurance is substantial, and i have seen no sympathy or financial reimbursement from [link removed]
or from ResMed. For a $1000 machine, this is pretty unacceptible. I am a physician, and I work with DME & medical supplies all the time. This is not a common response. Usually, the providers and manufacturers are bending over backwards to make things right.
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