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Resmed Tech Support
#1
Resmed Tech Support
How is the resmed phone tech support? At some point, I would think you might have to call with a problem or 2. Do they readily answer the phone within a reasonable period of time? Is it the same person or different folks? I'm about ready to jump ship with Respironics. It takes them 45 minutes to answer, it's the same lady everytime, for YEARS now. She knows her stuff BUT, she's the only one for the entire country! USA that is. WOW!

I have some software issues now. Thinking of selling this (BRICK) and getting a real machine, join the Resmed Brotherhood.
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#2
RE: Resmed Tech Support
Resmed Tech Support is basically an oxymoron. Their standard answer is, "Contact your DME".
Crimson Nape
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#3
RE: Resmed Tech Support
As a product, ResMed delivers better therapy for most. Just remember that ResMed and Respironics both believe their customer is the DME's and not you. They sold the machine to a DME, and again not you.

I've not bothered to call ResMed on anything, so I can't speak of how their customer service acts.
Dave

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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEBSITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#4
RE: Resmed Tech Support
As others have said Tesmed support the dr’s your best support is us here who also deal with sleeping with CPAP every day
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#5
RE: Resmed Tech Support
If you want an answer from ResMed, you need to ask the right person. It turns out to be the group sales manager that services your DME. He can pick up the phone and get straight answers, the rest of us need crystal balls or rely on what the DME is willing to share.
"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius
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#6
RE: Resmed Tech Support
I called my DME, Lincare, yesterday to get information on a F30i mask that I would pay for. The first person couldn't help me, so they gave me to another person that couldn't even begin to give me any information -- other than, go to a certain website. Yet they're my supplier. Completely useless. The second person said I should see my doctor about getting a different mask -- I told her I had already done that and that the doctor said talk to the DME since they supply the medical equipment and have the prescription.
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#7
RE: Resmed Tech Support
Rich66,
If you are self paying for a mask, then don't go through your DME. The cost would be way over the top.
Go through one of the suppliers on the list above. They always run sales and you can try out for 30 days.

Lincare or any DME will bill your insurance for supplies, but only when you are due for a new mask.
OpalRose
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE.  ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.  INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#8
RE: Resmed Tech Support
Jeremy,
I've not heard of many folk that ever get responses from ResMed or Respironics for that matter. They have no reason or incentive to help you as you (the end user) are simply not their customer.
OpalRose
Apnea Board Administrator
www.ApneaBoard.com

OSCAR Chart Organization
OSCAR - The Guide
Soft Cervical Collar
Optimizing therapy




INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE.  ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.  INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#9
RE: Resmed Tech Support
It is the policy of those companies not to discuss any medical issues or consult on equipment with any patient. They will politely refer you back to your DME or physician. The term customer support is for their customers, and that does not include patients.
Sleeprider
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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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