Post Reply 
Resmed erases SD card data
Author Message
JimZZZ Offline

Advisory Members

Posts: 370
Joined: Dec 2013

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: ResMed H5i (not using)
CPAP Pressure: 9 - 14
CPAP Software: ResScan SleepyHead

Other Comments: CareFusion PureSom Ultra Chinstrap

Sex: Male
Location: Western North Carolina

Post: #11
RE: Resmed erases SD card data
Just got a new computer with Windows 8.1 and sure enough, my S9 erased the card the first time I moved it to the computer and back to the machine. When I go to the doctor next week, I will surely be strongly advised not to mess with the machine. I hope the lack of compliance records don't affect my Medicare payments.

Has anyone found a way to write the data stored in SleepyHead or ResScan back to the card? If not, I suppose I will take a printed copy of my SleepyHead and/or ResScan report when I visit the doctor.
01-30-2014 04:59 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
retired_guy Offline

Preferred Members-2

Posts: 2,744
Joined: Jan 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: ResMed
CPAP Pressure: 10.6/14, EPR 3
CPAP Software: ResScan SleepyHead

Other Comments: Is it bedtime yet?

Sex: Male
Location: Beautiful, albeit very wet Oregon Coast

Post: #12
RE: Resmed erases SD card data
(01-30-2014 04:59 AM)JimZZZ Wrote:  Has anyone found a way to write the data stored in SleepyHead or ResScan back to the card? If not, I suppose I will take a printed copy of my SleepyHead and/or ResScan report when I visit the doctor.

Nope. I think Windows 8.1 time stamps the card. Whatever it does I have not been able to get the data back into the machine.

For my visit I plan on using the "darned if I know what happened Doc, the damx cat was on top of the machine and the card popped out and when I went to put it back in................" Maybe that'll work.
01-30-2014 03:31 PM
Find all posts by this user Post Reply Quote this message in a reply
c0reDump Offline

Preferred Members-2

Posts: 157
Joined: Jan 2014

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: Quattro Air
Humidifier: H5i (distilled)
CPAP Pressure: APAP 9-17cmH2O
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: TX

Post: #13
RE: Resmed erases SD card data
I was under the impression that the S9 stored 365 days of compliance data internally. You could use the machine for a year with no card, and as soon as the card is inserted and formatted: all that compliance history is written to the SD card.

The only thing you've lost is the most recent 7 nights High Resolution Flow Data.
01-30-2014 09:08 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #14
RE: Resmed erases SD card data
(01-30-2014 09:08 PM)c0reDump Wrote:  I was under the impression that the S9 stored 365 days of compliance data internally. You could use the machine for a year with no card, and as soon as the card is inserted and formatted: all that compliance history is written to the SD card.

The only thing you've lost is the most recent 7 nights High Resolution Flow Data.
and 30 days of detailed data. detailed data written directly on the card (not stored by the machine)
01-30-2014 10:17 PM
Find all posts by this user Post Reply Quote this message in a reply
JimZZZ Offline

Advisory Members

Posts: 370
Joined: Dec 2013

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: ResMed H5i (not using)
CPAP Pressure: 9 - 14
CPAP Software: ResScan SleepyHead

Other Comments: CareFusion PureSom Ultra Chinstrap

Sex: Male
Location: Western North Carolina

Post: #15
RE: Resmed erases SD card data
(01-30-2014 09:08 PM)c0reDump Wrote:  I was under the impression that the S9 stored 365 days of compliance data internally. You could use the machine for a year with no card, and as soon as the card is inserted and formatted: all that compliance history is written to the SD card.

The only thing you've lost is the most recent 7 nights High Resolution Flow Data.

So...assuming the machine stores data somewhere other than on the card, and the card got erased because Windows 8.1 corrupted it with a time stamp, then how can I get the machine to write the history back to the card?

I'm missing something here... One night I left the card out of the machine and that night remains is a blank spot in both ResScan and Sleepyhead.
02-03-2014 07:17 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
drgrimes Offline

Preferred Members-2

Posts: 235
Joined: Sep 2013

Machine: S9 Resmed Autoset
Mask Type: Nasal pillows
Mask Make & Model: Philips Dreamwear
Humidifier: resmed
CPAP Pressure: 5-15
CPAP Software: ResScan

Other Comments:

Sex: Male
Location: Texas

Post: #16
RE: Resmed erases SD card data
I wonder if "the dog ate it" would satisfy anyone. One other thing I would add as a must do that I learned from a forum member named Elliot, is to be sure to power the S9 down before removing SD card. It gets a little scary when it comes to compliance data, so maybe your DME can help you. At least in my case, they are the ones to read my card and send the compliance data to Medicare. Hopefully the are nice and helpful, like my guys, and will get you through this.

I was really glad once I met compliance requirements so I could quit worrying about all this stuff. One thing pretty sure, even though I use Rescan, I think the same problems don't occur in Sleepyhead. Sleepyhead also backs up your data every time you open it.
02-03-2014 07:44 PM
Find all posts by this user Post Reply Quote this message in a reply
zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #17
RE: Resmed erases SD card data
(02-03-2014 07:17 AM)JimZZZ Wrote:  I'm missing something here... One night I left the card out of the machine and that night remains is a blank spot in both ResScan and Sleepyhead.
As far as I know, once you insert the card in the machine:
Resscan ... display statistics and summary data but no detailed data as detailed data written directly on the card (not stored in machine internal memory). SleepyHead ... does not show any data if detailed data missing

data on machine/card http://www.s9morecomfort.com/s9morecomfo...ement.html
02-03-2014 08:11 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
retired_guy Offline

Preferred Members-2

Posts: 2,744
Joined: Jan 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: ResMed
CPAP Pressure: 10.6/14, EPR 3
CPAP Software: ResScan SleepyHead

Other Comments: Is it bedtime yet?

Sex: Male
Location: Beautiful, albeit very wet Oregon Coast

Post: #18
RE: Resmed erases SD card data
(02-03-2014 07:17 AM)JimZZZ Wrote:  So...assuming the machine stores data somewhere other than on the card, and the card got erased because Windows 8.1 corrupted it with a time stamp, then how can I get the machine to write the history back to the card?

I'm missing something here... One night I left the card out of the machine and that night remains is a blank spot in both ResScan and Sleepyhead.

You can't get it back. The detailed data (as opposed to summary, or compliance data) is the the SD card's reason for being. It gets to have it, the ResMed machine does not get to have it. Therefore, if it does not get written to the SD card, or is erased, it's plum gone.

(02-03-2014 07:44 PM)drgrimes Wrote:  I wonder if "the dog ate it" would satisfy anyone.

Actually, a blessed event occurred: Resmed released their own on line software for their users. The software is really not good for much, but can offer us a nice hiding place for when we screw up our cards. We can now tell the Doc's that it isn't our fault, we were just trying to do what Mr. Resmed told us to do.

(02-03-2014 07:44 PM)drgrimes Wrote:  I think the same problems don't occur in Sleepyhead. Sleepyhead also backs up your data every time you open it.

The problem occurs during the mount process in Windows 8.1. It is not related to whether or not you actually run any program. Once you put it in the machine, you're done.
02-03-2014 09:25 PM
Find all posts by this user Post Reply Quote this message in a reply
c0reDump Offline

Preferred Members-2

Posts: 157
Joined: Jan 2014

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: Quattro Air
Humidifier: H5i (distilled)
CPAP Pressure: APAP 9-17cmH2O
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: TX

Post: #19
RE: Resmed erases SD card data
(01-30-2014 10:17 PM)zonk Wrote:  
(01-30-2014 09:08 PM)c0reDump Wrote:  ...
The only thing you've lost is the most recent 7 nights High Resolution Flow Data.
and 30 days of detailed data. detailed data written directly on the card (not stored by the machine)

Thanks for correcting me!

Also noting that the manual says to disconnect the S9 from the power outlet before ejecting the SD card so drgrimes and Eliot are correct about that.

Jimzzzz: If you have the ResScan software, you should be able to generate a report to see if you at least have the compliance data saved on the card. Whatever you do, DO NOT use the "Erase Data" function found in the S9 menus -- that will delete all the data on the card AND internally stored in the machine itself.
02-03-2014 09:32 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #20
RE: Resmed erases SD card data
I used to have the problem of erasing the card some times ago, old computer and dodgy card reader. Since got a new laptop with card reader slot, never seen the problem again, the machine just read the card
02-04-2014 12:44 AM
Find all posts by this user Post Reply Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  [Equipment] ResMed AirSense - Is there data storage on the SD card AND in the unit itself? FormerFed 19 2,445 11-03-2016 03:17 PM
Last Post: PreciousRoy
  Resmed Airsense 10 CPAP data versus Resmed Airsense 10 Autoset data David P. 4 533 10-29-2016 08:42 PM
Last Post: trish6hundred
  No Data on SD Card jamr005 3 235 10-29-2016 08:22 PM
Last Post: trish6hundred
  [CPAP] Do sleep MD's use memory card data? beet 15 758 09-23-2016 07:25 PM
Last Post: richb
  Sleepyhead data vs. Doctor's data Daisylouu 8 1,398 09-01-2016 06:10 PM
Last Post: eseedhouse
  SD Card Data Question icyura10 4 466 08-15-2016 01:04 PM
Last Post: icyura10
  invalid date/time. data exists for this period message on Resmed 9 autoset Marl1n 3 466 07-25-2016 09:03 PM
Last Post: trish6hundred

Forum Jump:

Who's Online (Complete List)