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Respironics EncoreViewer 2.0
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jfmusil Offline

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Posts: 50
Joined: Jul 2012

Machine: REMstar Auto A-flex 560P
Mask Type: Full face mask
Mask Make & Model: RESMED Quattro
Humidifier: System One
CPAP Pressure: 12
CPAP Software: SleepyHead EncoreViewer

Other Comments:

Sex: Male
Location:

Post: #1
Respironics EncoreViewer 2.0
Installed the software and it can't find (or read) the SD card. Has anyone used this new software? It doesn't seem to allow you to specify a drive to read.
09-01-2012 07:43 PM
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JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #2
RE: Respironics EncoreViewer 2.0
(09-01-2012 07:43 PM)jfmusil Wrote:  Installed the software and it can't find (or read) the SD card. Has anyone used this new software? It doesn't seem to allow you to specify a drive to read.

Can you see the SD card when you insert it into the reader? I mean, can you actually see the data on the card?

Assuming the answer to the above is yes, do you use the Data menu item on the top, or the Import button on the Navigation bar to the right? Bear in mind that you have to point it to the drive that your computer calls the SD card, not the folder on the SD card.

I hope that helps. If not, whether you use the Data menu item on the top or the Import button in the Navigation bar to the right, please specify exactly every button you click on and what you see at each point. It's really hard to troubleshoot software problems when you can't see exactly what the user sees. Thanks

Oops. Never mind. I saw from your profile that you were using SleepyHead and missed the fact that your problem was with Encore. Disregard everything I said. Sleep-well
(This post was last modified: 09-01-2012 09:29 PM by JJJ.)
09-01-2012 09:27 PM
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SuperSleeper Offline

Administrators

Posts: 9,961
Joined: Feb 2012

Machine: PR System One REMstar Auto (DS560)
Mask Type: Nasal pillows
Mask Make & Model: ResMed Mirage Swift II
Humidifier: none
CPAP Pressure: 12.5 - 18.5 cmH20 (auto range)
CPAP Software: SleepyHead

Other Comments: Have diabetes Type II

Sex: Male
Location: Illinois, USA

Post: #3
RE: Respironics EncoreViewer 2.0
I don't have a PR System One machine, but there's two Auto versions, the 550P and the 560P. You list in your profile that you have the newer Series 60 machine. I think the newer 60 series machines use a completely different type of file structure, which is why it doesn't yet work with the SleepyHead software... and the same issue might be happening with EncoreViewer 2.0 perhaps.

EDIT: Just checked with Supplier #1 on the Supplier List and they state on the website the following:

Quote:EncoreViewer Does Not Work With:

- PR System One REMStar 60 Series
- REMstar Choice
- REMstar LX
- PR System One REMstar BiPAP Auto SV Advanced

Bummer. Sorry about having to report this. Sad

If you paid for EncoreViewer 2.0, you may wish to return it and try to get your money back.

I do know folks are reporting that Mark is working on updating the open-source SleepyHead software to work with the newer 60 Series machines, but I'm not too confident on when or if that will actually happen.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

09-01-2012 10:02 PM
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Sleepster Offline
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Moderators

Posts: 4,989
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #4
RE: Respironics EncoreViewer 2.0
I think maybe Encore Pro is what's needed for the Series 60. Not sure.

And I've never had to point Encore to the SD card. It finds it on it's own. There's no way to point it that I know of.

When I send my data to my DME via email file attachment he has to copy it to a SD card so his Encore can read it! Primitive and not user friendly. Even for the pros.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
09-01-2012 10:18 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Respironics EncoreViewer 2.0
I read that the only software options works with PRS1 60 series are EncoreBasic and Encore Pro 2.8
SleepyHead is not yet compatible with the new models
09-01-2012 10:48 PM
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