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SD Card issue?
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PsychoMike Offline

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Posts: 551
Joined: Aug 2013

Machine: ResMed S9 AutoSet
Mask Type: Other
Mask Make & Model: Varies with mood, ResMed F10 is my primary
Humidifier: ResMed H5i
CPAP Pressure: 12-17
CPAP Software: SleepyHead

Other Comments: asthma, cyclist upgraditis, just a little crazy (honest :D )

Sex: Male
Location: Alberta, Canada

Post: #1
SD Card issue?
Hey all,

Has anyone else ever had an issue with the SD card from their S9 not being readable in ResMed's software, but working just fine with Sleepyhead? Seems to be the case for me right now (and my DME)...Sleepyhead still reading it just fine, but to the DME and my version of ResMed's software, it keeps spitting out an error and getting no data.

Tried reformatting and letting the S9 erase and re-establish....worked for a day. Grrrrr.
10-15-2014 04:22 PM
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JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #2
RE: SD Card issue?
My DME just gave me a new one and didn't even ask for money. Even if you can't get one for free from your supplier they are pretty cheap -$5-6 online and somewhat more in brick and mortar stores. To solve the problem I would start by just getting a new card.
10-15-2014 06:25 PM
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PaulaO2 Offline
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Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #3
RE: SD Card issue?
How weird! SH sees the data but ResScan doesn't?

So yeah, try a new card. About the only thing left. You won't lose anything if SH is seeing it at least.

PaulaO2
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10-15-2014 06:55 PM
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Galactus Online

Advisory Members

Posts: 1,384
Joined: Jan 2014

Machine: Phillips Respironics System One PRS1 DS760P Auto BiPAP
Mask Type: Nasal pillows
Mask Make & Model: ResMed Airfit P10 Nasal Pillow
Humidifier: System One Heated Humidifier + Climate Line
CPAP Pressure: E/I 13/20 PS 4/7 BiFlex 3
CPAP Software: SleepyHead EncoreBasic

Other Comments: Sleep can be a good thing.

Sex: Male
Location: USA

Post: #4
RE: SD Card issue?
I'm not certain but I recall reading somewhere that if the card was put in a windows system with specific OS I think it was 8.0 or 8.1 that it wrote a file to the card if it wasn't locked and that would cause the proprietary software to stop reading the card but sleepy head would still read it. Somewhere on a thread someone mentioned this, as I don't have that system I didn't pay much attention.

If everyone thinks alike, then someone isn't thinking.
Everyone knows something, together we could know everything.
10-16-2014 10:49 PM
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Doc J Offline

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Posts: 199
Joined: Dec 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: resMed H5i Dumped and dry daily
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments: Knowledge is King and this is the place to find it! Thanks everyone.

Sex: Male
Location: Central Nebraska

Post: #5
RE: SD Card issue?
That windows problem would make sense why it worked one day then quit but with that issue the S9 would want to reformat card because of extra file. And that was avoided by locking the card. So this may be different since it is just with Resmed's program, hope you get it figured out.

Good Luck!

Doc J (despite my nickname I am not a doctor)

Remember to donate to the board if you can, it has helped a lot of people including myself.
10-16-2014 11:34 PM
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archangle Offline
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Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #6
RE: SD Card issue?
(10-16-2014 10:49 PM)Galactus Wrote:  I'm not certain but I recall reading somewhere that if the card was put in a windows system with specific OS I think it was 8.0 or 8.1 that it wrote a file to the card if it wasn't locked and that would cause the proprietary software to stop reading the card but sleepy head would still read it. Somewhere on a thread someone mentioned this, as I don't have that system I didn't pay much attention.

Windows 8.1 writes some stuff to the card. Some versions of Mac may do the same. ResMed S9 machines will refuse to use the card and will want to reformat.

This only affects ResMed machines due to some bad decisions they made in the software in the machine. I think it's only S9, machines, but I'm not sure about A10 models.

ResScan and SleepyHead don't care about the extra files.

There are some links in my signature line about how to prevent or fix a "corrupted" S9 SD card.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
(This post was last modified: 10-17-2014 06:28 AM by archangle.)
10-17-2014 06:27 AM
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PsychoMike Offline

Advisory Members

Posts: 551
Joined: Aug 2013

Machine: ResMed S9 AutoSet
Mask Type: Other
Mask Make & Model: Varies with mood, ResMed F10 is my primary
Humidifier: ResMed H5i
CPAP Pressure: 12-17
CPAP Software: SleepyHead

Other Comments: asthma, cyclist upgraditis, just a little crazy (honest :D )

Sex: Male
Location: Alberta, Canada

Post: #7
RE: SD Card issue?
Thanks for the links, archangle....my case is a little different. The S9 and Sleepyhead don't have any issues with the card....only ResScan.

I may just download the data to Sleepyhead tomorrow morning, reformat the card and then remove the "hidden directory" Win 8.1 writes in and see if that fixes the issue. If not, my new DME has already indicated he'll order a new card for the machine.
10-17-2014 11:54 AM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #8
RE: SD Card issue?
Most people find that any SD or SDHC card will work fine.

A few people find that SDHC cards won't work.

I haven't heard anyone say that you need an actual ResMed card (other than ResMed.) There's a link to ResMed's statement in my signature line.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
10-17-2014 06:27 PM
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JJJ Offline

Advisory Members

Posts: 751
Joined: Apr 2012

Machine: ResMed S9 Autoset
Mask Type: Nasal mask
Mask Make & Model: Most recent: Wisp, Pilairo, Mirage Vista
Humidifier: ResMed S9 Autoset
CPAP Pressure: 17-20
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: USA 97217

Post: #9
RE: SD Card issue?
(10-17-2014 06:27 PM)archangle Wrote:  I haven't heard anyone say that you need an actual ResMed card (other than ResMed.)

The SD card that I currently use in my S9 Autoset says "Respironics" on it because it came with my old PRS1 (now my backup machine). Other than bitching that it needed to format it the first time I used it in the S9, there has never been a problem using it in the S9.
10-17-2014 07:58 PM
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PsychoMike Offline

Advisory Members

Posts: 551
Joined: Aug 2013

Machine: ResMed S9 AutoSet
Mask Type: Other
Mask Make & Model: Varies with mood, ResMed F10 is my primary
Humidifier: ResMed H5i
CPAP Pressure: 12-17
CPAP Software: SleepyHead

Other Comments: asthma, cyclist upgraditis, just a little crazy (honest :D )

Sex: Male
Location: Alberta, Canada

Post: #10
RE: SD Card issue?
Ok...this is a wth moment with ResScan. Apparently my last wipe/format that it claimed didn't take took. It errored on me the last time I tried, but this time....fine as can be.

This totally deserves a :picard: for a facepalm smiley.
10-18-2014 09:54 AM
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