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Service Required
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firecap51 Offline

New Members

Posts: 2
Joined: Aug 2012

Machine: REMstarPro M Series
Mask Type: Full face mask
Mask Make & Model:
Humidifier: None
CPAP Pressure: 13
CPAP Software: Not using software

Other Comments:

Sex: Undisclosed
Location:

Post: #1
Service Required
My REM Star Pro M Series flashes "Service Required" with no error code at all. I cannot go into administrator mode or anything else, please help.
08-11-2012 07:59 PM
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trish6hundred Online

Advisory Members

Posts: 6,452
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Service Required
Hi firecap51, First of all, WELCOME! to the forum.! I don't know the answer to your question but just hang in there and keep checkin' back, as I'm sure someone will be along shortly with the answer. Best of luck to you.

trish6hundred
08-11-2012 08:12 PM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,995
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #3
RE: Service Required
Have you tried to re-boot? Disconnect from power source, then reconnect and turn the machine back on.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
08-11-2012 08:36 PM
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firecap51 Offline

New Members

Posts: 2
Joined: Aug 2012

Machine: REMstarPro M Series
Mask Type: Full face mask
Mask Make & Model:
Humidifier: None
CPAP Pressure: 13
CPAP Software: Not using software

Other Comments:

Sex: Undisclosed
Location:

Post: #4
RE: Service Required
(08-11-2012 08:36 PM)Sleepster Wrote:  Have you tried to re-boot? Disconnect from power source, then reconnect and turn the machine back on.

1000's of times and all it will do is show "Service Required" and flash
08-11-2012 09:25 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Service Required
Does it still work? Take the card out to see if it work without the card.
It might cost more to repair than buying another and newer machine.
On the supplier list there are couple sites that does CPAP repair and sell used machines # 27 & #28 also Supplier #2 sell new and gently used machines
http://www.apneaboard.com/forums/Thread-CPAP-Supplier-List
08-11-2012 09:39 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,068
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #6
RE: Service Required
Service Required seems to be the generic Blue Screen of Death for Remstar machines.

Quote:REMstar PAP machines will present an error code when there is an error. If the machine only says "Service Required", it is usually a fatal error. This will happen with water damage that has caused a short circuit.

http://www.apneaboard.com/wiki/index.php?title=REMstar_error_codes

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
08-11-2012 10:10 PM
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archangle Online
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #7
RE: Service Required
If you have a humidifier, remove the water tank, then separate the blower unit from the humidifier. See if the message goes away.

Be sure to unplug the power supply from the wall for a few minutes.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
08-11-2012 11:52 PM
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mikeh99 Offline

Preferred Members

Posts: 52
Joined: Jul 2012

Machine: PR REMstar Auto A-Flex
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10 Pillows
Humidifier: PR System One Heated
CPAP Pressure: 16-20
CPAP Software: SleepyHead EncoreBasic Other Software

Other Comments:

Sex: Male
Location: Northern NH

Post: #8
RE: Service Required
Sleepster and Paul02 are right on. PR machines like to do that. It seems to happen most after the card has been read. Just unplug the power for a few minutes and try again.

Mike
08-17-2012 10:37 PM
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