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Sleep Data supplier
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Possum Online

Advisory Members

Posts: 254
Joined: Oct 2015

Machine: Resmed Airsense Autoset A10
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: (included in CPAP model)
CPAP Pressure: 8-12
CPAP Software: ResScan SleepyHead

Other Comments: Innovo CMS-50F+ pulse oximeter

Sex: Male
Location: San Diego, California, USA

Post: #1
Sleep Data supplier
Do any of you work with Sleep Data as your CPAP supplier? I have been working with them since July of this year, when I started therapy. They are nice enough but seem to have absolutely ZERO technical knowledge about the products they sell. They have been useless when it comes to troubleshooting - all they know how to do is replace. When I have technical questions about my therapy or any of the products I use, they have trivial responses and eventually refer me to ResMed directly, and then ResMed says I have to work with my supplier, as they do not directly support customers.

Is this just "how it is" in this field - i.e. suppliers just sell as many machines and supplies as possible, without really supporting them? I work in the clinical biotech field and we have to support every aspect of our products from their introduction to the market and years after their obsolescence, so I'm absolutely shocked at how little CPAP suppliers and manufacturers seem to support their products. It almost seems illegal, or at least completely non-compliant with FDA regulations for medical devices.
11-25-2015 12:55 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: Sleep Data supplier
(11-25-2015 12:55 PM)Possum Wrote:  Is this just "how it is" in this field - i.e. suppliers just sell as many machines and supplies as possible, without really supporting them?
Out of interest, what kind of support are you referring to?
11-25-2015 02:46 PM
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OpalRose Offline

Monitors

Posts: 3,181
Joined: Nov 2014

Machine: PR System One REMstar Auto 560 with A Flex
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 For Her
Humidifier: REMStar heated humidifier with heated hose
CPAP Pressure: Auto Cpap 10-13 AFLEX 1
CPAP Software: SleepyHead EncoreBasic

Other Comments: Started CPAP Therapy October 23, 2014

Sex: Female
Location: Northeast Ohio, USA

Post: #3
RE: Sleep Data supplier
Are you talking about support as to repairing equipment or do you mean customer support as far as helping you to understand your equipment?

OpalRose
11-25-2015 03:05 PM
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Possum Online

Advisory Members

Posts: 254
Joined: Oct 2015

Machine: Resmed Airsense Autoset A10
Mask Type: Nasal pillows
Mask Make & Model: Airfit P10
Humidifier: (included in CPAP model)
CPAP Pressure: 8-12
CPAP Software: ResScan SleepyHead

Other Comments: Innovo CMS-50F+ pulse oximeter

Sex: Male
Location: San Diego, California, USA

Post: #4
RE: Sleep Data supplier
(11-25-2015 02:46 PM)zonk Wrote:  
(11-25-2015 12:55 PM)Possum Wrote:  Is this just "how it is" in this field - i.e. suppliers just sell as many machines and supplies as possible, without really supporting them?
Out of interest, what kind of support are you referring to?

I'm referring to help with troubleshooting the various issues that come up with the ResMed Airsense A10 Autoset machine - data recording inaccuracies, unexplained hose faults, rainout occurring in their supposedly rainout-preventing heated hose, etc. These are points that many people have brought up on this board - it just seems strange that ResMed and Sleep Data (my supplier) react as if they have never heard of any issues with the machine.
11-25-2015 03:28 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #5
RE: Sleep Data supplier
I agree, the're pretty useless
Anyway, thanks to our support group , who need them
[Image: Tea-Pot.jpg]
11-25-2015 05:46 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #6
RE: Sleep Data supplier
Sounds like getting your CPAP machine from the electronics department at Walmart.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
11-26-2015 06:12 AM
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