02-14-2018, 09:34 PM
Time for new machine
So I finally got around to calling my DME (Blue Ridge Home Health Care). I've not gotten any supplies or whatever from them in quite some time. I hate calling the supply line as Bless His Heart Ron never gets it right.
Anyway, I called their main line Monday. Lady said she'd have to look it up as to when I got this last machine. She finally called me back today. It has been seven years so yeah, I'm due for one. My S9 Escape was replaced by an Autoset I got from SecondWind (Supplier #2). I told her the Autoset was possessed by a demon and making a lot of noise.
That's when she shocked me. They no longer sell the bricks. They sell data capable Autosets. Data. Capable. After some conversation (where she called me 'honey' about umpteen times), it seems they were being asked a lot for loaner Autosets so folks can self-titrate. Users were stuck with bricks but could not afford a sleep study and/or insurance wouldn't pay for one. And folks are doing it on their own. As in self-treat without a sleep doc after the initial sleep study and diagnosis. So a data capable machine was crucial in this changing market.
I was all prepared to fight for what I need. While I am glad I don't have to (allegedly), I did check the caller ID again to make sure the right company had called. This place was all about placating the docs, not the patients. Now they are about the patients. Wonder what changed?
Anyway, I will stick with the ResMed brand and get an A10 Autoset for Her. Not that I care it is for women, I want the extra data it provides.
Anyway, I called their main line Monday. Lady said she'd have to look it up as to when I got this last machine. She finally called me back today. It has been seven years so yeah, I'm due for one. My S9 Escape was replaced by an Autoset I got from SecondWind (Supplier #2). I told her the Autoset was possessed by a demon and making a lot of noise.
That's when she shocked me. They no longer sell the bricks. They sell data capable Autosets. Data. Capable. After some conversation (where she called me 'honey' about umpteen times), it seems they were being asked a lot for loaner Autosets so folks can self-titrate. Users were stuck with bricks but could not afford a sleep study and/or insurance wouldn't pay for one. And folks are doing it on their own. As in self-treat without a sleep doc after the initial sleep study and diagnosis. So a data capable machine was crucial in this changing market.
I was all prepared to fight for what I need. While I am glad I don't have to (allegedly), I did check the caller ID again to make sure the right company had called. This place was all about placating the docs, not the patients. Now they are about the patients. Wonder what changed?
Anyway, I will stick with the ResMed brand and get an A10 Autoset for Her. Not that I care it is for women, I want the extra data it provides.
PaulaO
Take a deep breath and count to zen.
Take a deep breath and count to zen.
