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SleepHead issues
#1
Hi
All the very best for the New Year.
Still a relative newbie here. Many thanks for all the great info.
Have been using SleepyHead daily for past two months.
Today I opened it and the Welcome to SleepyHead opened up instead of my usual file.
It appears that all my data stored on SleepyHead has gone.
NOTE: my data is on my SD Card, but, when using SleepyHead on a daily basis, I added numerous Notes.
I have found the Backup files and re-installed, but the Notes were missing.
Question: is there a way of retrieving the Notes?
Any clues would be most appreciated.
Cheers JD
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#2
JD007,
What OS are you using? The reason I ask is because I'm getting reports from various people using Win 10, that certain files are either missing or 0 bytes in size.
______________________
Useful Links -or- When All Else Fails:
Posting SleepyHead Charts in 5 Easy Steps
Robysue's Beginner's Guide to Sleepyhead
Apnea Helpful Tips
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#3
Hi Crimson Nape
I am using Mac OS X El Capitan V 10.11.6
SH has been OK up to today. When I opened it this morning, all User Profiles and, data and notes were gone. Data is not the problem as I have it on the SD cards. But, I would like to restore the Notes I made on a daily basis.
The Notes are helpful to keep track of things.
I restored from the Hard Drive BackUp and also tried from the SD card. In both cases the Notes were missing.
JD
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#4
Thanks JD,
That rules out my primary suspicion.
______________________
Useful Links -or- When All Else Fails:
Posting SleepyHead Charts in 5 Easy Steps
Robysue's Beginner's Guide to Sleepyhead
Apnea Helpful Tips
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#5
Any chance you are logged in as a different user? The data is stored in ~/Documents/SleepyHeadData where ~/ is the users home directory. The notes are (well, were), in ~/Documents/SleepyHeadData/<Your Profile Name>Journal.xml. Have you checked the recycle bin?
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#6
Hi Chill
Not in the Trash.
As I said opened SH this morning and got the Welcome to SH screen.
The Profiles I had were gone.
I have found the Journal.xml will see if I can load them up.
Cheers and thanks
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#7
Hi Chill
Could not get the Journal to load back to SH.
SH then kept crashing.
Back to square 1.
Cheers
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#8
This is a shot in the dark but try rebuilding your CPAP data. I've had some days just disappear until I rebuilt the data.
______________________
Useful Links -or- When All Else Fails:
Posting SleepyHead Charts in 5 Easy Steps
Robysue's Beginner's Guide to Sleepyhead
Apnea Helpful Tips
Post Reply Post Reply
#9
Hi Crimson Nape
Have also tried the CPAP Rebuild.
Data is all there BUT, no Notes.
Cheers
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#10
Did you use the exact same name when you re-created the profile? The third line in the profile has a username that needs to match.

There should be a crash log in ~/Library/Logs/DiagnosticReports/. If you want to send it to me by PM (email), I can take a look. I may be able to see something.
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