Post Reply 
Sleepyhead Download Issue
Author Message
pjfollyfarm Offline

Members

Posts: 16
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Resmed S9 H5i
CPAP Pressure: 5.0 to 11.0 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: Have to use a chin (& mouth) strap to prevent jaw drop & "desert" mouth

Sex: Male
Location: Gidgegannup, Western Australia

Post: #11
RE: Sleepyhead Download Issue
(04-03-2016 04:15 PM)AlanE Wrote:  Right-click the file you downloaded and go to properties.
Under the General tab (you should be there by default) if there is an "Unblock" button on the bottom, please click on that.
Close the box and try to execute the file again.

If you get a box that says "Windows protected your PC" click on "More Info" and then click on "Run anyway".

Thanks AlanE. I followed your instructions & there was an "unblock" button. I clicked on it and it went away. After closing the box I tried double clicking on the file again, but unfortunately no obvious execution. Did not even get the first "Publisher unknown / Run" box that I had been seeing previously. A frustrating start......
04-03-2016 04:49 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
AlanE Offline

Advisory Members

Posts: 1,491
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #12
RE: Sleepyhead Download Issue
What folder are you trying to run it from? Maybe copy it into downloads (if not already there) and Right click on it and try Runas administrator.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
04-03-2016 08:22 PM
Find all posts by this user Post Reply Quote this message in a reply
jedimark Offline

Moderator - SleepyHead

Posts: 263
Joined: Mar 2012

Machine: ResMed AirSense 10
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: H5i & Climateline
CPAP Pressure: 7-16
CPAP Software: SleepyHead

Other Comments: Author of SleepyHead, sleepyhead*AT*jedimark.net

Sex: Male
Location: Bundaberg, Australia

Post: #13
RE: Sleepyhead Download Issue
If you accessed the site at an earlier point to when the certs where set up, you may have some SSL stuff cached for the site... Test it in a private window and see if it still does it..

I just spent all morning looking at server configs trying to figure out why my browser kept mapping http://sleepyhead.jedimark.net links to https://sleepyhead.jedimark.net and forcing SSL... Turns out I just needed to clear the old site out of my browser cache. Doh! :-}

My site certificates are legit, from new LetsEncrypt authority... It's a relatively new authority, so old browsers might not know about it. (Please update your web browser!!! Running old browsers is a security risk anyway!!)

For anyone sharing SleepyHead links, use the http://sleepyhead.jedimark.net, there isn't any reason to encrypt downloads.. that's more for auto-updater and site login stuff coming later on.

I'll add some SHA1 hashes later today for anyone who wants to double check.
04-03-2016 11:15 PM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
pjfollyfarm Offline

Members

Posts: 16
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Resmed S9 H5i
CPAP Pressure: 5.0 to 11.0 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: Have to use a chin (& mouth) strap to prevent jaw drop & "desert" mouth

Sex: Male
Location: Gidgegannup, Western Australia

Post: #14
RE: Sleepyhead Download Issue
(04-03-2016 08:22 PM)AlanE Wrote:  What folder are you trying to run it from? Maybe copy it into downloads (if not already there) and Right click on it and try Runas administrator.

Hi again AlanE

I did not have the file in the Downloads folder, so I deleted it again and downloaded it into the Downloads folder. I also tried to follow the advice (I think) of JediMark. I am using a current version of Mozilla Firefox as browser. I cleared all history & cookies and then opened a new private window, which I used to download the file (again & again......)

When I right clicked on it and chose "run as administrator", this time I had a security box open asking if would allow this program from an "unknown publisher" to make changes to my computer. I clicked yes and after a flicker of the screen the box closed & I was back looking at the execute file in my downloads folder. No success unfortunately.

Any other options from JediMark or AlanE?
04-04-2016 08:14 AM
Find all posts by this user Post Reply Quote this message in a reply
AlanE Offline

Advisory Members

Posts: 1,491
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #15
RE: Sleepyhead Download Issue
Sounds like your anti-virus is stopping it.
reboot your PC (always a good thing on windows)
Disable your antivirus temporarily.
Try to install Sleepyhead again.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
04-04-2016 09:36 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
pjfollyfarm Offline

Members

Posts: 16
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Resmed S9 H5i
CPAP Pressure: 5.0 to 11.0 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: Have to use a chin (& mouth) strap to prevent jaw drop & "desert" mouth

Sex: Male
Location: Gidgegannup, Western Australia

Post: #16
RE: Sleepyhead Download Issue
Thanks again AlanE,
I have previously disabled security (Microsoft Essentials) & tried to execute without it making any difference, but will give it another try with latest folder etc tomorrow morning. Long day today & it is late here.....
Happy daysThanks
04-04-2016 09:45 AM
Find all posts by this user Post Reply Quote this message in a reply
AlanE Offline

Advisory Members

Posts: 1,491
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #17
RE: Sleepyhead Download Issue
Good luck. we'll try to figure out something else if that doesn't work.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
04-04-2016 09:46 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
pjfollyfarm Offline

Members

Posts: 16
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Resmed S9 H5i
CPAP Pressure: 5.0 to 11.0 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: Have to use a chin (& mouth) strap to prevent jaw drop & "desert" mouth

Sex: Male
Location: Gidgegannup, Western Australia

Post: #18
RE: Sleepyhead Download Issue
Well AlanE,
Another try. Rebooted my computer. Disabled the Microsoft antivirus (Real time protection - Microsoft essentials - no other virus software installed).
Went back to the Download folder and right clicked on the Sleepyhead installation file. Clicked on "run as administrator".

Again a "User Account Control" box appeared with the warning "Do you want to allow the following Program from an unknown publisher to make changes to the computer" Program new: SleepyHead-1.0.0-beta-1-Snapshot-Win32- OpenGL etc etc

Clicked on Yes - Box disappeared. Back looking at the file in the Download folder. No apparent installation or execution of the file.....

Frustrated....who's frustrated Dont-know
04-04-2016 08:38 PM
Find all posts by this user Post Reply Quote this message in a reply
AlanE Offline

Advisory Members

Posts: 1,491
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #19
RE: Sleepyhead Download Issue
Check event viewer, application log to see if it is giving a clue as to why. long shot there.

Do you know how to view the SHA1 hash value for a file?

There is a command line utility to do this.
Open a command prompt
You should be in C:\users\yourname
type in cd downloads
You should now be in c:\users\yourname\downloads
if not, go ahead and CD to that folder.

highlight this next line and copy it: (I assume the underlined portion is the file you downloaded. If not, please download it again)

certutil -hashfile SleepyHead-1.0.0-beta-1-Snapshot-Win32-OpenGL-20160309-7dcb76e.exe SHA1

in the command prompt, right click and choose paste. You can't do a control-v here.

Press enter. If you did it right it should return a long string that looks like this:

SHA1 hash of file SleepyHead-1.0.0-beta-1-Snapshot-Win32-OpenGL-20160309-7dcb76e.exe:
c9 2f 99 13 42 8a 82 89 44 4d 29 8e 4b 5b 21 46 f5 c5 1d 49
CertUtil: -hashfile command completed successfully.

The bold part is the SHA1 hash. If your hash is different, you have a corrupt download. You'll need to delete those you downloaded and try downloading again. Before you go to the download page, I would clear your browser's cache for good measure.

Try both links on the download page:
Jedimark's Server (Singapore)
Sleepfiles.com (USA)

You'll end up with two copies the second one will have a (1).exe on the end but both will be the same. You can check the hash on the second one and compare it to the first.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
(This post was last modified: 04-05-2016 10:48 AM by AlanE.)
04-05-2016 10:47 AM
Find all posts by this user Post Reply Quote this message in a reply

Donate to Apnea Board
pjfollyfarm Offline

Members

Posts: 16
Joined: Oct 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Resmed S9 H5i
CPAP Pressure: 5.0 to 11.0 cmH2O
CPAP Software: ResScan SleepyHead

Other Comments: Have to use a chin (& mouth) strap to prevent jaw drop & "desert" mouth

Sex: Male
Location: Gidgegannup, Western Australia

Post: #20
RE: Sleepyhead Download Issue
Hi again AlanE,

Thanks for your persistence.

I followed the instructions in you post above with the Command Prompt and everything that was displayed was as you had indicated. No indication of corrupted file.

I then downloaded the file from the other (US) server and the two files appeared to be identical. I clicked on "run as an admistrator" on the newer file in my downloads directory and got the same result as before. Security box opened then back to the file. No execution or install. No difference whether Microsoft anti-virus on or off.

Not winning Oh-jeez
04-06-2016 10:10 PM
Find all posts by this user Post Reply Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  ENCOREBASIC ISSUE AVIGO 0 107 11-19-2016 12:06 PM
Last Post: AVIGO
  SleepyHead Export to CSV Issue bluetooth 1 122 11-18-2016 03:05 PM
Last Post: pholynyk
  new ResMed machine and ResScan software issue fluffyetal 1 180 11-18-2016 06:40 AM
Last Post: Sleeprider
  SleepyHead ... Issue with the 2 graph views Stevie1under 4 222 10-16-2016 09:16 AM
Last Post: AlanE
  old version of sleephead download car54 4 404 09-26-2016 01:31 PM
Last Post: Crimson Nape
  Encore pro - how to view and download data stephennic 5 372 09-06-2016 11:17 AM
Last Post: OpalRose
  How do you download sleepyhead day data onto forum stephennic 1 238 09-05-2016 09:47 AM
Last Post: Crimson Nape

Forum Jump:

Who's Online (Complete List)