I have had this machine for a week now and could not get downloads from my SD card to load into SleepyHead (v.1.0.0-beta-2) or Encore Basic (v. 2.4..8.0). I assumed it was a defective machine and failing to write to the card, even though the telemetry worked. Today, finally, my local DME tech found the time to listen to the problem and contact Respironics tech support.
She also downloaded all the week's data from my SD card into her Encore Pro program with no problem. Whiskey Tango Foxtrot? Both Sleepyhead and EncoreBasic state clearly that they DO support PR System One BiPAP autoSV Advanced. Long and short of it, the Respironics tech claimed only that neither of those two programs would work with the "new" autoSV Advanced machine, and DreamMapper was my only choice, since I could not get access to EncorePro which was for provider offices, only.
I registered and took a quick look at DreamMapper and want my Sleepyhead back.
(Speaking of semi-licit EncorePro, I have obtained the program file from the source, but when I try to install to the "One Computer" option, it will not allow this and will only go to the network version which frightens me away with the numerous questions that I have no idea of the meaning.)
Has anyone else had this problem with the autoSV Advanced and Sleepyhead/EncoreBasuc?
When you put the SD card into your computer, can you read (see) the files and folders with File Explorer?
Oh, yes. It shows that "P-Series" folder, which contains a "P177345489B8A" folder and 2 text files, "encore," and "last." The P177345489B8A folder contains 2 folders, "e" and "pO" and text file, "properties." "e" contains only text file, "000.004." "pO" folder has 30 numerical files, all starting "00000000-".
I doubt it helps, but Sleepy head "seems to" download on every one of the days, "23 min and 48 secs" with entries for this time smidgen entered in all categories but with garbled stats. EncoreBasic says only "Data not valid - will not download" although it recognizes the card and accepts it Patient Assignment.