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Supplier Keeping (And Selling?) Extra Nasal Pillows
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LFJ219 Offline

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Posts: 2
Joined: Apr 2014

Machine: S9
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10
Humidifier: unsure
CPAP Pressure: 8.4
CPAP Software: SleepyHead

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Sex: Male
Location:

Post: #1
Supplier Keeping (And Selling?) Extra Nasal Pillows
Hello guys:

I'm new to board but I have been undergoing successful CPAP therapy for nearly five years. I guess I'm one of the lucky ones as I've never had a problem and it worked for me from the first day.

I have the ResMed S9 and now use the new P10 pillow mask. Before that I used the swift LT. I use the Medium size pillows and can use Large in a pinch. The problem I have is that when my supplier sells me a new mask he asks what size pillow I use and when I tell him he promptly removes the other two. I assume he sells them. Should he be doing this?

Also when I buy a filter he always gives me a crappy generic. I would much prefer to use OEM but he says he can't get them. I'm getting a little tired of this. What do you say?
04-07-2014 07:40 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #2
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
Hi LFJ219,
WELCOME! to the forum.! It's great to hear that you are having such good success with CPAP therapy.
I have heard of DMEs taking the extra pillows out of the mask kit, but you are supposed to get at least three (3) different sizes of pillows and they should be able to get the name brand filters if that's what you want, sounds like a change in DME is in order if you can swing it..
Hang in there for more answers to your questions and best of luck to you.

trish6hundred
04-07-2014 07:47 PM
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Marnid2014 Offline

Preferred Members-2

Posts: 187
Joined: Mar 2014

Machine: ResMed S9 Elite
Mask Type: Nasal pillows
Mask Make & Model: P10 & Circadience Advance Cloth Mask
Humidifier: H5i
CPAP Pressure: 4
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Female
Location: Florida

Post: #3
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
They take mine as well, last time I made the guy leave all of them.
04-07-2014 07:56 PM
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retired_guy Offline

Preferred Members-2

Posts: 2,744
Joined: Jan 2014

Machine: ResMed S9 Autoset
Mask Type: Nasal pillows
Mask Make & Model: Resmed Airfit P10
Humidifier: ResMed
CPAP Pressure: 10.6/14, EPR 3
CPAP Software: ResScan SleepyHead

Other Comments: Is it bedtime yet?

Sex: Male
Location: Beautiful, albeit very wet Oregon Coast

Post: #4
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
(04-07-2014 07:40 PM)LFJ219 Wrote:  Hello guys:

I'm new to board but I have been undergoing successful CPAP therapy for nearly five years. I guess I'm one of the lucky ones as I've never had a problem and it worked for me from the first day.

I have the ResMed S9 and now use the new P10 pillow mask. Before that I used the swift LT. I use the Medium size pillows and can use Large in a pinch. The problem I have is that when my supplier sells me a new mask he asks what size pillow I use and when I tell him he promptly removes the other two. I assume he sells them. Should he be doing this?

Also when I buy a filter he always gives me a crappy generic. I would much prefer to use OEM but he says he can't get them. I'm getting a little tired of this. What do you say?

Apparently this is a favorite thing of the DME's. In the future I'd suggest you order your masks from one of the online suppliers. We have quite a list of them for you in this forum. Or if you order from these guys again, specify you want the mask new and untampered with just as it came from Resmed.
04-07-2014 08:48 PM
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LFJ219 Offline

New Members

Posts: 2
Joined: Apr 2014

Machine: S9
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10
Humidifier: unsure
CPAP Pressure: 8.4
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location:

Post: #5
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
Thank you all for your input. There is a ton of good information here. I can't believe I haven't come across you before. I have never had many problems with my equipment or therapy so I haven't had a need to search the internet much for info.
04-07-2014 09:00 PM
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lafsa Offline

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Posts: 36
Joined: Mar 2014

Machine: resmed s9 autoset
Mask Type: Nasal pillows
Mask Make & Model: breeze
Humidifier: resmed h5i
CPAP Pressure: 9-13
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Undisclosed
Location: ny

Post: #6
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
i wonder what the insurance company would say about that practice..hmm
04-08-2014 10:13 AM
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justMongo Offline

Monitors

Posts: 3,844
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #7
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
Yeah, I complained about the cheapo no-name filters they were giving me.
Same old excuse. So, I considered my options:
1) beat them senseless.
2) Buy name brand from an online supplier.

They lucked out -- I chose option 2.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
04-08-2014 12:09 PM
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PaytonA Offline
Wiki Editor
Monitors

Posts: 3,005
Joined: Dec 2013

Machine: ResMed S9 VPAP Auto
Mask Type: Full face mask
Mask Make & Model: Resmed Mirage Quattro
Humidifier: H5i(distilled-top up)
CPAP Pressure: VAuto MinE14.0 MaxI 20.6 PS4.0
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Orange County,California

Post: #8
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
Frankly, I think the beatings (verbal, written, and legal) may be necessary to reform the bad actors in this area. They are making too much money the way things are. I think some of us could help this situation by reporting some of the unethical and possible illegal things that are being done to the people that are supposed to be benefiting from this service.

Best Regards,

PaytonA
04-08-2014 01:47 PM
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ImaSurvivor Offline

Preferred Members-2

Posts: 322
Joined: Nov 2013

Machine: ResMed S9 Auto
Mask Type: Nasal pillows
Mask Make & Model: Swift FX
Humidifier: H5i Heated Humidifier, ClimateLine Tubing
CPAP Pressure: 10
CPAP Software: SleepyHead

Other Comments: Moderate Sleep Apnea, Began using CPAP 11/27/2013

Sex: Female
Location: New York State

Post: #9
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
When I got my Swift FX the first time I had three different sized pillows in the package with the headgear. I still have the sizes I don't need. Since then, when I go to get new pillows, they go in their store room and just bring out packaged pillows to me. I thought perhaps they came packaged separately as well as packaged with the full mask headgear when you need the complete set. Will be interesting to see what happens when I get a new mask next month. Doesn't seem like they should be able to open the mask's packaging to remove other sizes ...we (or our insurance) are essentially paying for them.
(This post was last modified: 04-08-2014 02:14 PM by ImaSurvivor.)
04-08-2014 02:11 PM
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Sleepster Offline
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Posts: 4,991
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #10
RE: Supplier Keeping (And Selling?) Extra Nasal Pillows
If you have insurance, report the missing pillows to the insurance company.

Not all DME's are the same. Some will provide only specific pieces of equipment, claiming that if you want something else you'll have to pay extra. Switch to a different DME. Call doctors in your area who are certified in sleep medicine and ask them which DME they recommend to their patients.

If you know what you want, and you can get it cheaper online, then go that route.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
04-08-2014 03:42 PM
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