(08-07-2015, 07:47 AM)OpalRose Wrote: I had much the same experience with DME. I was told my machine was new. After about 6 weeks use by me, and reading somewhere on this forum on how to check for machine/blower hours, I discovered that there were over 600 hours usage in addition to the hours I had on it, so called the DME and informed them of my displeasure with being given a used machine, and was going to report this to my insurance since they were the ones paying the rental. I asked for this machine to be taken back and given a brand new machine. Within 2 weeks, I had a brand new PR560 Auto still in original packaging, and no machine/blower hours on it.
If this is a machine you are going to keep, then you have a right to new, no matter if you or insurance is paying.
Just my 2 cents.
thank, I went in this morning before work and strongly voiced my displeasure. spoke with the owner of the company who brought out a new machine and showed me no hours on blower/therapy/machine.
swapped it out no problem.
Wha I thought was going to be trouble turned out to be easy enough to get a swap. especially after I showed them the printouts from sleepy head with someone elses data from this machine and another machine on it.