About 6 months ago the paint started falling off in large pieces. Took the car back to the dealer and they fixes the spot.
On their Work order the put down cause: "Improperly primed at Factory."
A couple of months later there were four other spots where the paint was falling off in Silver Dollar size chunks. Back to the dealer and their reply was, " Sure we van fix them but, you're warranty ran out and will cost you at least $200.00 per spot.
After this I got livid and emailed head office complaining about the paint and that we had been faithful customers to Ford and our Dealer for 37 years.
They had their district manager call me and the best he could do was to give me $500.00 off on the lease or purchase of a new vehicle.
Once again I emailed head office and complained that after 37 years as a Ford customer all we were offered is $500.00.
Needless to say that within 24 hours our saleslady at our dealer called and asked us to drop out.
She had a brand new 2014 Ford Escape for us to look at.
Here it comes! New vehicle at the same payments as our old one @ 0% Financing, Free Extended Service Package for as long as we have the vehicle also they would undercoat it at no charge.
What could I say but OK.
When we went to pick it up 3 days later ,the owner of the dealership, who has been there for 35 years finally in all that time actually spoke to us and shook our hands and told us all he had done to get us this deal. No sir...We're sure he got a call from head office.
Any way here it is.