Resmed S10 Autoset Start/Stop Not Working

[spicydesi]

I own Resmed S10 Autoset w/Humidifier. This is my 2nd CPAP device

The start/stop button on top of cpap goes deep down on long press and it doesn't make any sound like " TICK ". is it normal or its a defective device ?

There is a feature called "SmartStart", when nasal pillow mask is fitted on my face then it automatically detects and starts...and when I remove mask it automatically shuts down

I confirm that machine works perfectly

Problem is with Start and Stop button. Start and Stop button on top of cpap device isn't working. Any clue

[AlanE]

That's not normal. Sounds like a broken switch. Mine doesn't press that far in. If it is new, it should be covered under warranty.

[trish6hundred]

Hi spicydesi,
WELCOME! to the forum.!
It soulds to me like your switch might be defective. You should take it back to the place you got it from.
Hang in there for more ideas.
Much success to you with your CPAP therapy and with getting your machine problems straightened out.

[Possum]

That is definitely not normal. The start/stop switch should work with minimal effort and not go deep into the machine. Demand a new machine or repair.

[BugDoc]

I am having the same problem. first time started within about a month of use of my new S10. so I sent it in to [link removed] Supplier #1 for repair--a big pain, as I have to pay for shipping and insurance, and they will not supply a loaner, except for an exorbatant fee. Back to using my S9. The said that it would take up to 4 weeks to assess and repair.

Well, they gave me a new unit. This one has lasted 2-3 months, and the same thing happened again. No injury, drop, fall or other problem. Worked one day, didn't the next. Yes, the SmartStart works, and I am getting by, but I need to send in for warranty repair. I urge all with this problem still under warranty to get it fixed, as i suspect the problem is far more widespread than has been reported.

the expense of shipping the unit with insurance is substantial, and i have seen no sympathy or financial reimbursement from [link removed] or from ResMed. For a $1000 machine, this is pretty unacceptible. I am a physician, and I work with DME & medical supplies all the time. This is not a common response. Usually, the providers and manufacturers are bending over backwards to make things right.

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[jedirye]

Mine just suddenly stopped working........