Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

Unable to Download Data Card to EncorePro
#1
Unable to Download Data Card to EncorePro
I am new to this board and installed SleepyHead software as recommended.  I have not had any problems using it. 

I decided to install EncorePro also, because I used Encore Basic for several years with a previous CPAP machine.  I was not able to get Encore Basic to work with my new DreamStation CPAP Pro.

I successfully downloaded and installed EncorePro  Version 2.20.6.0 today.  After adding myself as a patient following the instructions in the User Guide, I tried to download my data card.  Every tab related to downloading data give me the error message:  "The media does not belong to an active EncorePro patient" .  I get the same error message if I try to preview the card using the Utilities menu.  The Help menu says this message will be displayed if the patient information on the card does not match a patient already in the system.    I tried using my full name as I normally give to providers along with the serial number of the machine, but I still get the same error message.

So how do I find out what patient information is already on the card so I can create a matching patient profile?
Post Reply Post Reply
#2
RE: Unable to Download Data Card to EncorePro
Just ignore the message and click the download button and it will download your data.
Useful Links
Download OSCAR
Organize your OSCAR and SleepyHead charts
Attaching images and files to posts


Advisory Members serve as an "Advisory Committee" to help shape Apnea Board's rules & policies. Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
Post Reply Post Reply
#3
RE: Unable to Download Data Card to EncorePro
I get the same message with Encore Basic. Just ignore the message and continue on, it downloads just fine.
OpalRose
Apnea Board Administrator
www.apneaboard.com

_______________________
OSCAR Chart Organization
How to Attach Images and Files.
OSCAR - The Guide
Soft Cervical Collar
Optimizing therapy
OSCAR supported machines
Mask Primer



INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE.  ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.  INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
Post Reply Post Reply
#4
RE: Unable to Download Data Card to EncorePro
Thanks pupcamper and OpalRose for your help.  I did as you said.   I just ignored the error message and clicked Download and the data was then downloaded.

Having set up both SleepyHead and Encore Pro 2 in the last few weeks, I understand why ApneaBoard members prefer SleepyHead.  It is much more intuitive and is easier to set up and to use.
Post Reply Post Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  OSCAR not recognising SD card data from BMC alid 4 39 9 hours ago
Last Post: alid
Question OK TO IMPORT SLEEP DATA FROM OLD SD CARD INTO OSCAR W/O MESSING UP CURRENT DATA? Plmnb 1 85 Yesterday, 01:07 AM
Last Post: Ibrumley
  OSCAR v1.5.2- error code 5, unable to write to data directory sleepynotion 2 109 03-18-2024, 12:09 PM
Last Post: sleepynotion
  Oscar 1.5.1 - where to download cc0bc973 stanley61 4 200 02-26-2024, 02:11 PM
Last Post: stanley61
  Viatom/WellUE data is different than OSCAR displayed data GordK 3 293 02-23-2024, 04:48 PM
Last Post: GordK
  Data structure / data definition of AirSense 11 CD, CMSd50+ or OSCAR?hing obvious, … Perickson 4 1,634 02-18-2024, 01:49 PM
Last Post: Perickson
  AirSense 11 Data download csv file vs. card tkblizard 3 495 12-29-2023, 04:33 PM
Last Post: SarcasticDave94


New Posts   Today's Posts


About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.