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Update to machine data problem
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bons Offline

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Posts: 24
Joined: Jun 2016

Machine: Respironics bipap ASV
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: heated humidifier
CPAP Pressure: minIpap 5, minps 0
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #1
Update to machine data problem
Respironics says my ASV can't do what it is doing. My DME rep called them after I showed her the machine today.

There are many mornings when the info screen reports 0 hours and 0 for AHI, min Epap, pressure support etc. It then factors those zeros into the 7 and 30 day averages.

I checked with the DME since it is rent to own with the insurance company and I can't have it report noncompliance. It's not! It is uploading correct therapy hours and data via modem, which has a whole different set of averages! Like an embezzling bookkeeper it has two sets of records. Can't be done says the Respironics techs.

I'm now arguing for a replacement. The company says it's not a problem since the DME gets data. I told them that for several thousand dollars the machine should do why it's supposed to do. Who knows what else will screw up? I should probably have demanded she check the pressure at the DME.

At least the DME person acknowledges the discrepancy. Refused to swap the machine without Respironics agreeing to accept it back though. I may see if the insurance company can force an exchange.
07-07-2016 01:40 PM
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Sleepster Offline
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Posts: 4,989
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #2
RE: Update to machine data problem
I'll add that to the long list of reasons why I don't prefer Respironics machines. Don't get me wrong, I've used them and have one as a back up, primarily because it runs native on 12 volts, but when I have my druthers I choose ResMed.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-07-2016 02:46 PM
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trish6hundred Offline

Advisory Members

Posts: 6,430
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: Update to machine data problem
Hi bons,
I'm sorry you are having trouble with your machine, good luck getting this problem straightened out.

trish6hundred
07-07-2016 08:48 PM
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bons Offline

Preferred Members

Posts: 24
Joined: Jun 2016

Machine: Respironics bipap ASV
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: heated humidifier
CPAP Pressure: minIpap 5, minps 0
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #4
RE: Update to machine data problem
Respironics says it isn't a therapeutic issue so they won't take back the machine.
07-08-2016 12:08 PM
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PoolQ Offline

Advisory Members

Posts: 986
Joined: Jul 2015

Machine: AirCurve 10 VAUTO
Mask Type: Full face mask
Mask Make & Model: Amara View
Humidifier: Integrated
CPAP Pressure: 6.2, 15, PS4.0
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Sillicon Valley

Post: #5
RE: Update to machine data problem
They should have a copy of their warranty on their web site or a printed one that came with the machine. If it's under warranty then this document should tell you exactly what is covered and they should stand by that.
07-08-2016 12:44 PM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,989
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #6
RE: Update to machine data problem
(07-08-2016 12:08 PM)bons Wrote:  Respironics says it isn't a therapeutic issue so they won't take back the machine.

It's a therapeutic issue for anyone monitoring their own therapy. Respironics, I place a curse on you! Lolabove

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-08-2016 03:20 PM
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DeepBreathing Offline
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Moderators

Posts: 2,294
Joined: Sep 2013

Machine: Resmed S9 VPAP Adapt
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: Resmed H5i
CPAP Pressure: EPAP: 9 - 15 PS: 3 - 10
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Perth, Western Australia

Post: #7
RE: Update to machine data problem
If the machine is reporting two different sets of data how can Respironics be sure the data reported to the DME is correct? The machine is obviously not of merchantable quality and should be replaced. Does your locality have a consumer protection department? I would get this issue escalated quick smart.

DeepBreathing
Apnea Board Moderator
www.ApneaBoard.com


Bed

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-09-2016 08:13 AM
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Sleepster Offline
Wiki Editor
Moderators

Posts: 4,989
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #8
RE: Update to machine data problem
I would get your insurance company involved. They paid a lot of money to your DME for that machine, and they should know just what they got for their money, and what the DME delivered for the money they got. The DME should replace the unit, and your insurance company can put pressure on them to do so. The DME is under contract with your insurance company to provide a certain quality of equipment and level of service.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-09-2016 02:15 PM
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bons Offline

Preferred Members

Posts: 24
Joined: Jun 2016

Machine: Respironics bipap ASV
Mask Type: Nasal mask
Mask Make & Model: F&P Eson
Humidifier: heated humidifier
CPAP Pressure: minIpap 5, minps 0
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #9
RE: Update to machine data problem
I am getting a replacement!!!!!

I called Respironics myself and filed a complaint. They contacted the DME and told them they were sending in a replacement.

Meanwhile I had my followup visit with the sleep doc who chastised me for coming in before I'd been using the new ASV for at least 30 days, as instructed. I showed her my bill of sale which I conveniently brought along to point out that I'd been using it for 36 days. The uploaded data showed 22 days of use, not 36.....

Then again, when they tried to upload my data via modem the tech couldn't find it. Turns out she was looking at the ResMed updating link "and that's right, ResMed doesn't manufacture an ASV". So I think I'll be looking for a new sleep "specialist" if I need more help!
07-16-2016 11:52 AM
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PoolQ Offline

Advisory Members

Posts: 986
Joined: Jul 2015

Machine: AirCurve 10 VAUTO
Mask Type: Full face mask
Mask Make & Model: Amara View
Humidifier: Integrated
CPAP Pressure: 6.2, 15, PS4.0
CPAP Software: SleepyHead

Other Comments:

Sex: Male
Location: Sillicon Valley

Post: #10
RE: Update to machine data problem
Yep and they actually get paid for this "support"- find a new one, she is a "here take this and don't bother me" type of Doctor. There are better ones out there.

Good news on both the replacement unit and taking control of your therapy!
07-16-2016 12:42 PM
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