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VENDOR REVIEW
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ROSIE Offline

Members

Posts: 18
Joined: Feb 2015

Machine: ResMed Air Sense 10 Auto Set
Mask Type: Nasal pillows
Mask Make & Model: Resmed AirFit P10
Humidifier: ResMed Air Fit 10
CPAP Pressure: 9 to 12
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: San Francisco

Post: #1
VENDOR REVIEW
Vendor # 14 [The CPAP Shop] lists an item I purchased as ResMed and shipped an item made by an after-market manufacturer [A G Industries] I posted a review pointing this out on their site giving them one (1) star and The CPAP Shop elected not to publish my review. The only review for the item was from a customer happy to pay more to get an OEM RoseMed item. Little did he realize he got a A G Industries product.
CONCLUSION: Take the reviews on their site with a grain of salt as they are censored. If you are wanting a ResMed OEM item and are using The CPAP Shop, call them to verify it is actually a ResMed product before ordering on-line.
04-12-2015 01:09 PM
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SleepingDragon Offline

Members

Posts: 19
Joined: Apr 2015

Machine: RemStar Auto w/ A-Flex (560P)
Mask Type: Full face mask
Mask Make & Model: ResMed Quatro FX
Humidifier: SystemOne
CPAP Pressure: 14
CPAP Software: SleepyHead

Other Comments: Now With Heated Tube - What a MAJOR improvement!

Sex: Male
Location:

Post: #2
RE: VENDOR REVIEW
Rosie,
As the title is "Vender Review," may I piggy-back off your thread?

Being very new to this entire CPAP therapy I've been looking online for the consumable parts as my local DME is quite expensive compared to some the pricing I see online (ie: UltraFine Particulate filter is about 2 to 3 times more local than what I see online).

>HOWEVER<
Like you've noted, when I search general sites such as Amazon or several of the sites shown in the Vendor's page I see comments such as yours about product substitutions, or worse yet, only 3 to 5 star posts which is a bit unnerving to me.

So to the point, have other board members experienced the same or similar acts as has occurred to Rosie with #14 or other vendors and/or are there vendors out there that one should, in personal opinions, out-right avoid?

Of Course this my second or third post here... so if out of line moderators please feel free to modify/delete Smile
04-12-2015 01:37 PM
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OMyMyOHellYes Offline

Advisory Members

Posts: 915
Joined: Mar 2013

Machine: Respironics 560 Auto
Mask Type: Nasal mask
Mask Make & Model: Resmed Mirage FX
Humidifier: Respironics System One (no heated hose)
CPAP Pressure: 08.0-15.0 cm/H2O
CPAP Software: EncoreBasic

Other Comments:

Sex: Male
Location: Texas

Post: #3
RE: VENDOR REVIEW
What was their response when you spoke with them prior to posting feedback? Did they make any effort to offer a refund or exchange?

I have had issues with a different supplier selling aftermarket filters, which I will no longer use because of a noted bypass issue. Sent back for refund - took time - but I eventually did get my money back.

I have found it better to call before ordering to verify that it is actually original manufacturer filter and not OEM I am getting. I do buy my Respironics filters from them and they are prominently marked as OEM. I assume that if it doesn't specifically state "Factory OEM" or something similar they are not made by the manufacturer and call before ordering.

OMMOHY
04-12-2015 01:53 PM
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worn_out_in_lebanon Online

Advisory Members

Posts: 271
Joined: Jan 2015

Machine: Resmed A10 Autoset
Mask Type: Full face mask
Mask Make & Model: F20 (newest Resmed ffm)
Humidifier: Included, ClimateLine tubing
CPAP Pressure: 13-15, EPR:0
CPAP Software: SleepyHead

Other Comments: I.T. Project Manager. Started CPAP therapy March 16, 2015. Untreated AHI 39.

Sex: Male
Location: TN

Post: #4
RE: VENDOR REVIEW
I ordered several items from vendor #2 including a Hose Buddy. They substituted another (cheaper) product. It didn't have a mask hook, didn't swivel, and was made from plastic instead of metal. I sent an email pointing out the substitution (invoice was still for Hose Buddy) and the feature differences. They were quick to apologize and send out a Hose Buddy. It was out of stock at the time of the original order.
04-12-2015 02:23 PM
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AlanE Offline

Advisory Members

Posts: 1,496
Joined: Mar 2015

Machine: ResMed AirSense 10 Autoset
Mask Type: Nasal pillows
Mask Make & Model: P10 & Mirage Liberty backup
Humidifier: Built-in
CPAP Pressure: 10-14
CPAP Software: ResScan SleepyHead

Other Comments: ʕ•ᴥ•ʔ So Long, and Thanks for All the Fish

Sex: Male
Location: Southwest Florida

Post: #5
RE: VENDOR REVIEW
ordered a Hose Buddy from #1 on the list. Had a good experience with them. I would order from them again.



Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie
04-12-2015 02:45 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #6
RE: VENDOR REVIEW
(04-12-2015 01:09 PM)ROSIE Wrote:  Vendor # 14 [The CPAP Shop] lists an item I purchased as ResMed and shipped an item made by an after-market manufacturer [A G Industries] I posted a review pointing this out on their site giving them one (1) star and The CPAP Shop elected not to publish my review. The only review for the item was from a customer happy to pay more to get an OEM RoseMed item. Little did he realize he got a A G Industries product.
CONCLUSION: Take the reviews on their site with a grain of salt as they are censored. If you are wanting a ResMed OEM item and are using The CPAP Shop, call them to verify it is actually a ResMed product before ordering on-line.
Hi ROSIE,
WELCOME! to the forum.!
I haven't used the particular vendor you mentioned, I'm sorry you have had a bad experience.
I have used Suppliers #1 and #18 on the suppliers list and hav had great experiences with both of them.
Much success to you with your CPAP therapy.

trish6hundred
04-12-2015 03:30 PM
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OpalRose Offline

Monitors

Posts: 3,181
Joined: Nov 2014

Machine: PR System One REMstar Auto 560 with A Flex
Mask Type: Nasal pillows
Mask Make & Model: AirFit P10 For Her
Humidifier: REMStar heated humidifier with heated hose
CPAP Pressure: Auto Cpap 10-13 AFLEX 1
CPAP Software: SleepyHead EncoreBasic

Other Comments: Started CPAP Therapy October 23, 2014

Sex: Female
Location: Northeast Ohio, USA

Post: #7
RE: VENDOR REVIEW
Ordered a hose buddy from Amazon, very cheap.

Supplier #18 has sent me off brands for filters. They were a lot thinner than the respironics brand, which is what I ordered. More of a hassal to send back.

Have ordered from Supplier #10 and #26 with no problems. Smile

OpalRose
04-12-2015 03:32 PM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #8
RE: VENDOR REVIEW
(04-12-2015 01:37 PM)SleepingDragon Wrote:  Rosie,
As the title is "Vender Review," may I piggy-back off your thread?

Being very new to this entire CPAP therapy I've been looking online for the consumable parts as my local DME is quite expensive compared to some the pricing I see online (ie: UltraFine Particulate filter is about 2 to 3 times more local than what I see online).

>HOWEVER<
Like you've noted, when I search general sites such as Amazon or several of the sites shown in the Vendor's page I see comments such as yours about product substitutions, or worse yet, only 3 to 5 star posts which is a bit unnerving to me.

So to the point, have other board members experienced the same or similar acts as has occurred to Rosie with #14 or other vendors and/or are there vendors out there that one should, in personal opinions, out-right avoid?

Of Course this my second or third post here... so if out of line moderators please feel free to modify/delete Smile
Hi SleepingDragon,
WELCOME! to the forum.!
Much success to you as you continue your CPAP therapy.

trish6hundred
04-12-2015 03:34 PM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,067
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #9
RE: VENDOR REVIEW
I copied your review to the Review Forum. You can find it here:
http://www.apneaboard.com/forums/Thread-VENDOR-REVIEW--9196

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


Breathe deeply and count to zen.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
04-12-2015 05:05 PM
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DrWho? Offline

Preferred Members

Posts: 47
Joined: Nov 2013

Machine: Philips Respironics/REMstar Pro C-Flex
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: Philips Respionics
CPAP Pressure: 17
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: Canberra Australia

Post: #10
RE: VENDOR REVIEW
I've only ordered through supplier #10 with no complaints

I'm not a Doctor but a fan of The Doctor. any views,comments etc are my own
04-12-2015 07:27 PM
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