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Want Data-Capable Machine / Scent
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MAPnea Offline

Advisory Members

Posts: 182
Joined: May 2013

Machine: ResMed S9 AutoSet - currently "set" on CPAP mode
Mask Type: Other
Mask Make & Model: ResMed AirFit F10 and P10 - varies
Humidifier: ResMed H5i
CPAP Pressure: 8
CPAP Software: SleepyHead

Other Comments: New Sleep Doc + New DME = Trying new approach to PAP therapy.

Sex: Female
Location: near Great Basin National Park, Nevada

Post: #31
RE: Want Data-Capable Machine / Scent
Hang in there lac47. With the help of this forum's members I stood up to my DME and - FINALLY - got the machine I wanted. My new sleep doctor was instrumental in changing the Rx from a straight CPAP machine to an APAP machine after (it was suggested to me) I pointed out that with an APAP machine all of us (new sleep doctor and me) would have more "flexibility" in treatment should the straight CPAP not be the best choice.

Keep up the good work advocating for your very fine SELF. Whatever frustration you are going through right now is worth the benefit you'll get in the long run.

Sleep-well
08-07-2014 10:54 AM
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lac47 Offline

Members

Posts: 18
Joined: Jun 2014

Machine: Philips Respironics REMstar Pro with CFlex DS460P
Mask Type: Nasal mask
Mask Make & Model: Mirage FX
Humidifier: Respironics System One Heated Humidifier
CPAP Pressure: 6
CPAP Software: Not using software SleepyHead

Other Comments:

Sex: Female
Location: Michigan

Post: #32
RE: Want Data-Capable Machine / Scent
Thank you, MAPnea!! Glad to hear that perseverance can pay off! Company called back and said that they did not have the machine (said that they did yesterday?) and financially it "made no sense" to order one for me...wow, very customer-focused.

After two more rejects, I've found the machine and a hospital-run DME which sounds willing to help, so far. Once they get the sleep study info and the Rx, I think I'm good. Then I will tell the first company adios...with pleasure!! Smile

(ps~ The promising company's very helpful rep said they don't even rent machines without data capability and wondered why other companies do, so there's hope!)
08-07-2014 03:22 PM
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SandysSpot Offline

Preferred Members

Posts: 27
Joined: Jul 2014

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed AirFit P10
Humidifier: H5i
CPAP Pressure: 7-15
CPAP Software: ResScan SleepyHead

Other Comments: I'm a nerd and proud of it :)

Sex: Female
Location: Florida Panhandle

Post: #33
RE: Want Data-Capable Machine / Scent
Oh that is good news! You will love being able to see just how the treatment is working for you! Good for you in keeping on them and your doctor's office with helping find a new DME for you! It's horrible to think your old DME's customers take them at face value and may have no clue if their treatment is helping or not.

Reading stories like yours I know I'm very lucky that my DME has been very helpful and gave me an excellent unit from the start. I was actually ready for the "fight" when I went in there. That's ok - I still felt prepared Smile

Sandy
08-07-2014 03:33 PM
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lac47 Offline

Members

Posts: 18
Joined: Jun 2014

Machine: Philips Respironics REMstar Pro with CFlex DS460P
Mask Type: Nasal mask
Mask Make & Model: Mirage FX
Humidifier: Respironics System One Heated Humidifier
CPAP Pressure: 6
CPAP Software: Not using software SleepyHead

Other Comments:

Sex: Female
Location: Michigan

Post: #34
RE: Want Data-Capable Machine / Scent
Just got the call -- approved for my new machine -- what an OUTSTANDING customer service department -- very kind & helpful, going beyond the extra mile to make numerous calls to insurance, doctors and me to make this happen. They never once mentioned the loss of insurance reimbursement & I was very straightforward about that. I'm so relieved and happy -- I'll have the new machine next week and hope it shows good progress with my therapy! I appreciate all of the encouragement - what a frustrating process.

Sandy, I'm happy that you have a great company to work with you! I'm glad I found one as well.
08-13-2014 09:16 AM
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NickDanger Offline

Preferred Members

Posts: 91
Joined: Jun 2014

Machine: Resmed S9 Autopap
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10
Humidifier: 5i
CPAP Pressure: 9
CPAP Software: ResScan SleepyHead

Other Comments: ResMed Chinstrap

Sex: Male
Location:

Post: #35
RE: Want Data-Capable Machine / Scent
Way to go, lac47! Glad you got a machine that will help you determine whether your treatment is working!! It also sounds like you found a great DME - those are like excellent and honest auto mechanics: once you find one, never let them go!!
08-13-2014 09:29 AM
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SandysSpot Offline

Preferred Members

Posts: 27
Joined: Jul 2014

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed AirFit P10
Humidifier: H5i
CPAP Pressure: 7-15
CPAP Software: ResScan SleepyHead

Other Comments: I'm a nerd and proud of it :)

Sex: Female
Location: Florida Panhandle

Post: #36
RE: Want Data-Capable Machine / Scent
Woo hoo! Congrats on the new machine!

Sandy
08-13-2014 11:56 AM
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trish6hundred Online

Advisory Members

Posts: 6,431
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #37
RE: Want Data-Capable Machine / Scent
(08-13-2014 09:16 AM)lac47 Wrote:  Just got the call -- approved for my new machine -- what an OUTSTANDING customer service department -- very kind & helpful, going beyond the extra mile to make numerous calls to insurance, doctors and me to make this happen. They never once mentioned the loss of insurance reimbursement & I was very straightforward about that. I'm so relieved and happy -- I'll have the new machine next week and hope it shows good progress with my therapy! I appreciate all of the encouragement - what a frustrating process.

Sandy, I'm happy that you have a great company to work with you! I'm glad I found one as well.
Hi lac47,
CONGRATULATIONS! on the new machine, good goin'.
I'm glad you have a good DME they are pretty rare these days, so hopefully they continue to be decent and that you can stay with them.
Good luck with the new machine.

trish6hundred
08-13-2014 09:30 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #38
RE: Want Data-Capable Machine / Scent
Congratulations!

Which machine are you getting? Be sure you know how to verify you have the right model. You wouldn't be the first bait and switch victim.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
08-14-2014 03:25 AM
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lac47 Offline

Members

Posts: 18
Joined: Jun 2014

Machine: Philips Respironics REMstar Pro with CFlex DS460P
Mask Type: Nasal mask
Mask Make & Model: Mirage FX
Humidifier: Respironics System One Heated Humidifier
CPAP Pressure: 6
CPAP Software: Not using software SleepyHead

Other Comments:

Sex: Female
Location: Michigan

Post: #39
RE: Want Data-Capable Machine / Scent
Thanks, all!! I requested the CPAP REMstar Pro w C-flex DS460. Archangle, how do I actually verify this? Thank you for the tip!
08-18-2014 12:23 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #40
RE: Want Data-Capable Machine / Scent
(08-18-2014 12:23 PM)lac47 Wrote:  Thanks, all!! I requested the CPAP REMstar Pro w C-flex DS460. Archangle, how do I actually verify this? Thank you for the tip!

On the top next to the display, it will say something like "REMstar Pro C-Flex+" The text might vary a little, but PRO is the key word.

Take the water tank out if attached so you don't spill any water into the machine. Then look for the label on the bottom or back of the blower unit for something like REF 460. It might say 461, or have "P" or "CA" somewhere, but 460 or 461 is the important bit.

If it says "Remstar PLUS...", run like hell. Note the "C-Flex+" is OK. it's when it says "REMstar Plus ...." that you need to run.

This appears to be a picture of the real thing. You can even read the text if you zoom in a bit.
[Image: ds460hs-l1_1__1.jpg]

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
08-18-2014 04:29 PM
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