Just got my shiny new ResMed S9 AutoSet. The doctor wanted me on Respironics, but I insisted on the S9 AutoSet. She will only allow it to be set on 9 air flow, which seems ridiculous, but whatever.
The DME that she sent my prescription to did not have the TAP PAP mask that I wanted, and they tried all kinds of lies and coercion to sell me on other types. I finally called around and found a DME that is in my insurance network and had the mask I wanted and had my doctor send the script over to them.
When I finally go to the DME office to pick up my stuff, they informed me that the mask was not in from their warehouse yet. They sent me home with some cheap mask and told me that in three days to call in and complain and they will send the other one to my house. Also, the box that my mask was in was ripped open before I even came to his office, so I am pretty sure it was used. Wow, what a racket these guys have going. If these guys had to survive in an open free market with this kind of poor service and shady tactics, they would be sued out of existence by now.
Also, they put a wireless modem on my system. They said it was for compliance purposes. They take the modem back after 7 months. When I go to clean my machine this weekend, I plan to disconnect the modem and leave it off for a few days to see if I get a call.
I'm also planning to use a velcro strap to put the modem on my ankle in plain view when my daughter's boyfriend comes to pick her up. If he asked me about it, I'm going to respond, "She never told you what happened to her last boyfriend? It was totally worth it! I only have to wear this until the trials over. My lawyer says I got nothing to worry about, cause I made it look like self defense."
I couldn't even make it three hours the first night because the stupid mask kept hurting my nostrils. Last night was better, but my nostrils definitely hurt and are tender. I'm calling to complain tomorrow and we'll see if they were just scamming me or will actually deliver the product I requested in the first place.
Do I seem negative today? Where are my pills...
The whole DME routine was the worst part of my introduction to Pap. Overcharging (in my opinion) for everything. And they get paid the same for the cheaper machine they gave me. Bad communication on getting compliance report off the no card machine they sold me. So I hear ya loud and clear on that.
Are the nasal pillows too tight? They should be loose before inflating into place. I can barely feel mine so check the fit, maybe it's just new irritation.
I also got my own better machine and masks behind the DME's back and have refused all the automated calls to renew my supplies. I know I pay for insurance but if I can just buy it outright for cheap and forget those fools racket I will. That's the best part of the pillow thing they are relatively cheap. I did request a copy of my prescription also so I think they might get the hint.
Good luck dealing with them at least you know what you want, I was blind trusting them and look where it got me.
Also good luck with the daughter's boyfriend.
Doc J (not a doctor just a nickname)
You can ask to bring in the card instead of have the modem. And you can ask your insurance company how long they want the compliance data. The idea they want it for 7 months seems rather excessive.
Let us know how it goes with the boyfriend! That sounds like a totally cool idea!
Apnea Board Moderator
Breathe deeply and count to zen.
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