You are not alone, a few years ago, long before I discovered this excellent forum I experienced similar difficulties with the same DME. At the time I had been using a great locally owned, small DME but they were bought by Apria. Soon thereafter, I started having problems getting supplies. At the time I was on Medicare with BCBS supplemental via a plan provided by my prior employer for retirees. Through a series of changes I am now with Florida Blue (BCBS Medicare Replacement) and have a regional DME that leaves something to be desired but I can live with it.
I would have some flexibility to change DMEs but for now have opted to stay with "the devil that I know" instead of changing. Since they are all "for profit" we seem to be at their mercy. I think it is very difficult for a small, locally owned DME to survive these days. If you have other medical needs that are being adequately met by your present insurance you may just have to make the best of the DME issues.
I am very happy with my experience so far with Humana, nothing to complain about. So far. I just turned 66, so I have only been with them a year (via Medicare).
PaytonA, how do I not give them my credit card info? I assume that means I go into their store to pick up supplies? That would be fine, I don't mind that as opposed to having them drop shipped to me. But, what do I say when they say (I assume they will) that they have to have my CC number on file for reason xyz. Since they are the ONLY DME I can use my insurance with, I don't have a lot of leverage to just leave...
I have my supplies delivered to the local office and direct to me. When they are in I drive 10 minutes and pick them, paying cash. For me 3 months worth of masks and filters has run $36 every three months.
"I don't have a credit card; but, I can send you a US Postal Money Order."
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