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Lukie Offline

Preferred Members-2

Posts: 352
Joined: Nov 2013

Machine: Resmed S9 Auto
Mask Type: Full face mask
Mask Make & Model: Airfit F 10
Humidifier: H I heated tubing resmed
CPAP Pressure: 6-16
CPAP Software: ResScan SleepyHead

Other Comments: Masks: Simplus, Air, Quattro fx, Nano, Eson, Swift fx and Activ

Sex: Female
Location: Vermont

Post: #11
RE: Why?
(11-24-2013 07:51 PM)PaulaO2 Wrote:  It could be that Respironics products are slightly cheaper than Resmed. Since the machines all have the same code, by selling you are Respironics, they have a better profit margin. The DME has probably convinced the doctors that it is a better machine.

Paula, I think you hit the nail on the head.
11-24-2013 08:06 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,164
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #12
RE: Why?
ResMed costs more online. I don't know whether it costs more for brick and mortar DMEs. It may just be that ResMed is more serious about price control for online sales.

I suspect the "one brand" prejudice is mostly just ignorance. They often have had a few problems with "Brand X" in the past and remember that. Every time after that, even if Brand X has no more problems than normal, every problem or drawback of Brand X reinforces their previous conclusion. Then they get used to Brand Y, learn about it, develop an emotional attachment, etc.

Or their "Brand Y" distributor is a better salesman, better distributor, or looks sexier than the other distributors. Brand Y may be better at stocking equipment, shipping,
sales support, repairs, financing, billing, training, etc.

All retailers try to reduce the number of brands they have to deal with, train on, and stock parts. It's easier to stick with just Brand Y and try to steer all customers to that brand. Unless they're going to lose business, they'll only stock one brand. Yet another reason we need more competition in the DME business.

Not all of these reasons are nefarious, but realize that what's good for the DME isn't what's good for the customer. Brand X may be a pain for the dealer, but Brand Y machines may work much better for the patient.

In my opinion, ResMed and Philips Respironics are roughly equal in terms of quality on their top line machines. It's most important to be sure to get a fully data capable machine.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
11-25-2013 12:41 AM
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