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Will DME Supplier provide different Mask as Replacement Supplies
#1
When my mask is due to be replaced, can a DME provide a different Mask if I request one?

If so, will the DME resist the request? My prescription states that the mask is my choice.

Thanks
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#2
You should request whatever mask you want. It is not their choice, although you may want to inquire if they have a trial period if it does t work out for you, you can return and try another.

Some DME's will resist, but most cooperate.
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#3
I use LINCARE. I was using a WISP mask. I switched to an Airfit P10. When they called at the usual replacement interval, I told them I was using the P10 now and they said OK.

so, no hassle at all.


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#4
I'm really new to all this, but I can say what happened to me. I was prescribed my CPAP and mask. Went to the DME that called, only to find out I could go to another one close by (who actually was more knowledgable). The first DME asked questions, but ever listened to me and gave me a mask that wasn't right for my facial features (according to the knowledgable DME I saw the second time).

The second place I went to I spoke to the actual Director of all the respiratory therapists at the DME's in our local area. She told me the manufacturers actually give them a total replacement for every mask that is turned in within 30 days with no charge! So ask (always my motto)!
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#5
I was able to get one trial for "free" from Apnea/Humana. After that I can change it, but only at normally scheduled replacement orders.
I am not a Medical professional and I don't play one on the internet.
Started CPAP Therapy April 5, 2016
I'd Rather Be Sleeping
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#6
I was told that I had a 30 day test. I could change without charge, so I did.Sleep-well
Just my personal opinion. My posts are not medical advice or a statement of fact. Please consult a qualified physician or other qualified medical personnel. Please comply with all applicable laws, codes, regulations, and protocols.
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#7
If you are getting your masks from Lincare, you have to actually GO to the DME to get a new mask. After that, you can then order with your regular supplies any mask you have previously had.
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#8
Hi photosmike,
WELCOME! to the forum.!
Just let your DME know that you want to try a different mask.
Hang in there for more responses to your post and much success to you with your CPAP therapy.
trish6hundred
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#9
My DME (American Home Patient) has been very cooperative in sending different masks and cushions when I request them.
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