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can company keep parts from kit?
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pupcamper Online

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Posts: 440
Joined: Nov 2015

Machine: PR DreamStation CPAP Pro
Mask Type: Full face mask
Mask Make & Model: Quatro Air FFM; AirFit P10 as backup; Chin Strap
Humidifier: DreamStation Heated Humidifier
CPAP Pressure: 10.5 cmH2O; no ramp; no C-Flex
CPAP Software: SleepyHead EncorePro Other Software

Other Comments: Lung cancer survivor since 11/2004; CPAP since 11/2015

Sex: Male
Location: Van Buren, Arkansas, USA.

Post: #11
RE: can company keep parts from kit?
(08-12-2016 08:05 AM)Sleeprider Wrote:  With my last mask issuance, the DME provided 2-large pillows that actually work, rather than the small and medium that don't. While getting an unopened retail package seems nice, it may not be the most practical. I currently pay no deductible or copay for supplies, so no complaints here.

My DME does this too. It's nice to get two pillows that fit instead of one that fits and two I have to throw away.

"....respiration,—a troublesome practice, but one which custom has rendered necessary to our easy existence...." Oliver Twist, Charles Dickens- 1837

I use FlashPAP to load data from a FlashAir III wifi sd card in my machine to my computer and display it with SleepyHead .
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08-12-2016 03:57 PM
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Mosquitobait Online

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Posts: 818
Joined: Apr 2015

Machine: Resmed AirSense 10 For Her
Mask Type: Nasal pillows
Mask Make & Model: Respironics Dreamwear
Humidifier: integrated, Climate line tube
CPAP Pressure: 9-12.6
CPAP Software: SleepyHead

Other Comments: RLS and Bradycardia

Sex: Female
Location: Minneapolis

Post: #12
RE: can company keep parts from kit?
There is a lot of variance between DMEs, packaging and billing. If you look closely, they are billing for the mask, frame, and ONE pillow. You certainly can object if you are concerned about hygiene.

The only time I get the kit with the S-M-L pillows is when I'm actually at the DME's office. The warehouse doesn't even have them in that configuration. Periodically, I swap or sell the additional pillows in sizes I can't use.
08-12-2016 11:27 PM
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SaldusMiegas Offline

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Posts: 233
Joined: Apr 2015

Machine: ResMed AirSense 10 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: P-10, F&P Simplus
Humidifier: integrated
CPAP Pressure: Rx:14, Set:Auto 8.0-15.0
CPAP Software: ResScan SleepyHead

Other Comments: Woot! P-10 pillows plus Ruby chinstrap for side-sleeping mouth breathers

Sex: Male
Location: Virginia

Post: #13
RE: can company keep parts from kit?
hi KarKat

welcome to the forum.

I would be talking with the insurance company and with the DME along the lines described above by others.

If they want to bill separately for each piece and they buy them separately packaged that's one thing. That wouldn't be looking out for your best interests but it wouldn't be dishonest. If they bill you for a mask kit package and break the factory seal to open it and remove pieces, they are stealing from you and I would not tolerate it.

If that's what they are doing, I would be shopping for a new DME just because what they did suggests you have a DME who is dishonest, unethical, and will cut corners to rip you and your insurance off at every opportunity. You don't have to put up with this.

Here's what you should expect and demand from a DME... My DME sends me the whole kit. For supplies, they send me the one size I use for replacement mask inserts, separately packaged and priced. And when it's time to replace the mask, they send me a new mask kit which includes all three sizes of inserts. Once I even asked them about it, and they said all three sizes come in the kit. Even with all three sizes in the kit, it is cheaper than buying the parts separately, and that's why they do it that way. I appreciate that they do what is least expensive rather than artificially order the separate parts to drive up profits. That's how a DME will keep my business for life.

You may have options to shop DMEs. Check with your insurance for other in network options. If you want contact info for my DME to see if they are in network for you, PM me. I know they ship supplies, as I haven't been to their office since first visit. We communicate via email or phone as needed, and they order and ship supplies to my door. I have no stake in their business, just a highly satisfied customer who appreciates what a good catch they are in the world of DMEs.

Glad you are taking charge of your therapy, pushing back, and asking questions.

You landed in a good place here.

Good luck, KarKat.

Saldus Miegas
(This post was last modified: 08-13-2016 09:38 AM by SaldusMiegas.)
08-13-2016 09:36 AM
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srlevine1 Offline

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Posts: 253
Joined: Sep 2015

Machine: ResMed Airsense Autoset (S10)
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Activa LT
Humidifier: Internal to S10
CPAP Pressure: 12-15.6
CPAP Software: ResScan SleepyHead Other Software

Other Comments:

Sex: Male
Location: Westlake Village, California USA

Post: #14
RE: can company keep parts from kit?
ResMed takes opening their sealed packages very seriously and any vendor caught tampering with their packaging is subject to legal action and being removed as an approved vendor. A number of years ago, I found that a vendor was taking the attachment ring out of the Mirage Activa cushion and selling them separately. I contacted ResMed and they said they would handle the issue. The vendor sent me the entire package and I never went back.

"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius
08-13-2016 10:57 PM
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Apneaway Offline


Posts: 19
Joined: Jun 2016

Machine: DreamStation AutoSet CPAP
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10M
Humidifier: DreamStation AutoSet CPAP
CPAP Pressure: 8-14
CPAP Software: Other Software

Other Comments:

Sex: Male
Location: Toronto, Canada

Post: #15
RE: can company keep parts from kit?
When I bought my machine and the mask, they were all opened. I don't remember whether they were opened before me or not. However nothing is missing. Some DME gave you a trial pack and you can exchange for another one just to try it out. I end up exchanged for a sealed pack. Machine was not working later and I got a new one too.
08-14-2016 09:02 PM
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PsychoMike Offline

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Posts: 564
Joined: Aug 2013

Machine: ResMed S9 AutoSet
Mask Type: Other
Mask Make & Model: Varies with mood, ResMed F20 is my primary
Humidifier: ResMed H5i
CPAP Pressure: 12-17
CPAP Software: SleepyHead

Other Comments: asthma, cyclist upgraditis, just a little crazy (honest :D )

Sex: Male
Location: Alberta, Canada

Post: #16
RE: can company keep parts from kit?
Heck, I had one DME that sold me a mask with the headgear stamped "for sleep lab use only, not for resale"...with everything else they did wrong, they aren't my DME anymore.
08-15-2016 10:57 PM
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