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dr ordered autoset, came home with escape auto
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bowf Offline

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Posts: 1
Joined: Jul 2014

Machine: resmed s9
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: resmed
CPAP Pressure: 20/4
CPAP Software: Not using software

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Sex: Male
Location:

Post: #1
dr ordered autoset, came home with escape auto
Title says it all. Dr ordered "resmed s9 autoset with h5i humidifier" and I came home yesterday with the escape auto. I didn't realize it until this morning when I popped the sd card into my pc and noticed most of the data I was expecting wasn't there. Do you think I will be able to exchange it or am I stuck with this? I don't think they should be allowed to substitute prescriptions right?
07-06-2014 09:40 PM
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Stargazer Offline

Preferred Members-2

Posts: 100
Joined: Apr 2014

Machine: ResMed S9 AutoSet
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quatro
Humidifier: H5i
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments:

Sex: Male
Location: Carolina Coast

Post: #2
RE: dr ordered autoset, came home with escape auto
(07-06-2014 09:40 PM)bowf Wrote:  Do you think I will be able to exchange it or am I stuck with this? I don't think they should be allowed to substitute prescriptions right?

Hi and welcome to the forum. I'm not 100% sure but it is my opinion you do not have to be stuck with this if you take some action.

I would call the doc and tell him/her what has happened. I would also check to see if the Rx was written with a, "dispense as written" order. It is my understanding that the DME's have to provide exactly what the Rx states if it is written that way. If it was not written this way, ask the doc to do this for you and state exactly the machine you want.

Don't let them get over on you; they love to hand out bricks or the less expensive items when they can get away with it!

Good luck!

A good laugh and a long sleep are the best cures....
07-06-2014 10:49 PM
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trish6hundred Online

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Posts: 6,452
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: dr ordered autoset, came home with escape auto
Hi bowf,
WELCOME! to the forum.!
Let your dr. know what has happened. If the doc prescribed an S9Autoset, that's the one you should have.
Hang in there for more suggestions and best of luck to you with getting your machine situation straightened out.

trish6hundred
07-06-2014 11:12 PM
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Sleepster Offline
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Posts: 4,995
Joined: Feb 2012

Machine: ResMed AirCurve10 VAuto
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: HumidAir and SlimLine Hose
CPAP Pressure: MaxI 13.6 | MinE 5.2 | PS 4.4
CPAP Software: ResScan SleepyHead

Other Comments: Diagnosed Nov 2011. Conquered aerophagia.

Sex: Male
Location: Houston, Texas

Post: #4
RE: dr ordered autoset, came home with escape auto
(07-06-2014 09:40 PM)bowf Wrote:  Title says it all. Dr ordered "resmed s9 autoset with h5i humidifier" and I came home yesterday with the escape auto. I didn't realize it until this morning when I popped the sd card into my pc and noticed most of the data I was expecting wasn't there. Do you think I will be able to exchange it or am I stuck with this? I don't think they should be allowed to substitute prescriptions right?

Right. And don't ask if you can return it. Just do it. Tell them it's not the machine you ordered and you don't want it.

If you have to, get a copy of your prescription and take it to a different equipment supplier and get what you ordered.

They are not in charge, you are. It's your money and your health.

Hopefully they'll cooperate and let you switch. Ask for the heated hose, too.

Sleepster
Apnea Board Moderator
www.ApneaBoard.com


INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
07-06-2014 11:40 PM
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Bama Rambler Offline

Preferred Members-2

Posts: 213
Joined: Feb 2014

Machine: Respironics System One DS460TS
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: DS6T
CPAP Pressure: 15 cmH2O
CPAP Software: SleepyHead EncoreBasic

Other Comments: xPAP, Best thing since sliced bread!

Sex: Male
Location: Southwest Alabama

Post: #5
RE: dr ordered autoset, came home with escape auto
The first thing is to make absolutely sure that the prescription says S9 AutoSet and not just S9 Auto. Technically the Escape Auto is an S9 Auto.

Having said all that, you should really press for them to give you the AutoSet no matter what the script says.
07-08-2014 11:58 AM
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